--- title: Neurons Platform Integration slug: neurons-for-itsm/admin-user-help/enu/latest/neurons-platform-integration createdAt: 2026-07-14T19:16:28.719Z --- **Role**: Administrator. **Platform**: SaaS and on-premises. **Minimum Version**: Ivanti Neurons for ITSM 2025.2. **Feature Availability**: New customers get this feature OOTB by default. Existing customers upgrading to version 2025.2 should raise a request to Ivanti Operations team to get it enabled. With Neurons Platform Integration feature, ITSM and Neurons tenants can be integrated for a seamless centralized experience without the involvement of the Operations team. With this, ITSM Administrators can manage the integrations from the Configuration console ensuring a streamlined and user-friendly experience. The ability to test connections instantly provides immediate confirmation of connectivity, reducing delays and uncertainty. Additionally, this feature simplifies troubleshooting by allowing quick identification of common integration issues. :::ExpandableHeading ## Existing Users - If you are upgrading to version 2025.3, you can access **Asset Import Configuration** and **Client Registration** pages. - To enhance security and standardized connection methods, the manual URL-based connection option is removed for SaaS based customers. URL-based connections must be configured through the Client-Based Connection option. For more information, see [Configure the Integration using Client Based Connection.](docId\:XjoabaY65sQQj7-vXrdrz) ::: :::ExpandableHeading ## New Users From Neurons ITSM 2025.3 release, new customers receive a seamless, centralized experience OOTB. To reduce need of operations team involvement, and admins to manage configurations directly through the Configuration console. - The **Asset Import Configuration** and **Client Registration** pages are disabled by default. To configure, see [Configure the Integration using Client Based Connection](docId\:XjoabaY65sQQj7-vXrdrz). - The manual URL-based connection option is removed for SaaS based customers. Connections must now be configured using the Client-Based Connection method. - To configure integrations, use **Neurons Platform Integration** → click **Manage Connections**, then proceed with **App Registration**. - To enable or disable features use the **Options** menu instead of managing features in **Asset Import Configuration** page. The Asset Import Configuration page is disabled. For more information, see [Working with Integrated Features](docId\:XjoabaY65sQQj7-vXrdrz). ::: ### Prerequisite Existing users must submit a service request to Ivanti Operations to enable the **EnableNeuronIntegrationToken** feature flag in Config DB. If you upgrade to 2025.3 version, this feature is enabled by default. ## Configure the Integration using Client Based Connection 1. Log in to Neurons for ITSM as an Administrator. 2. Open the Configuration console > **Extend** > **Neurons Platform Integration**. :::Paragraph{indent="1"} The **Neurons Platform Integration** page is displayed. ::: :::Paragraph{indent="1"} *Neurons Platform Integration page* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ioI1n46zKpznYEtIp15s4_neuronsintegrationplatform.png" position="flex-start" size="80" width="1328" height="737" initialPath="images/NeuronsIntegrationPlatform.png" githubPath="Admin-User/Content/Configure/Integrations/images/NeuronsIntegrationPlatform.png" darkWidth="1328" darkHeight="737" showCaption="false" indent="1"} 3. Click **Setup Neurons Platform Connection**. :::Paragraph{indent="1"} The platform information of the tenant is displayed at the top. ::: 2. Enter the following details: :::Paragraph{indent="1"} a.** Connection Type**- By default, the system sets the connection type to **Client Based Connection**. ::: :::Paragraph{indent="1"} b.** Name**- Enter a contextual name for the connection. ::: :::Paragraph{indent="1"} c. **Neurons Platform Tenant URL**:- Enter the Neurons Platform Tenant URL. ::: :::Paragraph{indent="1"} d. **Authentication Details** - Enter the relevant information for: ::: :::Paragraph{listStyleType="disc" indent="2"} **Neurons Platform Auth URL** ::: :::Paragraph{listStyleType="disc" indent="2"} **Client ID** ::: :::Paragraph{listStyleType="disc" indent="2"} **Client Secret** ::: :::Paragraph{indent="2"} *Setup Neurons Platform Integration Display* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Cc8bM0Zb884ytMpR4lrVa_new-document.png" position="flex-start" size="80" width="1885" height="913" initialPath="../../Resources/Images/New document.png" githubPath="Admin-User/Content/Resources/Images/New document.png" darkWidth="1885" darkHeight="913" showCaption="false" indent="2"} :::Paragraph{indent="2"} To obtain the authentication details go to the App Registration section in any Neurons Tenant. ::: ### Retrieve Authentication Details from Neurons :::Paragraph{indent="2"} To fetch the required authentication details follow the steps: ::: :::Paragraph{listStyleType="decimal" indent="3"} Open a web browser and log into any Neurons Tenant. ::: :::Paragraph{listStyleType="decimal" listStart="2" listRestartPolite="2" indent="3"} Go to **Home** > **Admin**. ::: :::Paragraph{listStyleType="decimal" listStart="3" listRestartPolite="3" indent="3"} Click **App Registration** > **New Registration** ::: :::Paragraph{listStyleType="decimal" listStart="4" listRestartPolite="4" indent="3"} Select **Ivanti Neurons for ITSM and ITAM (SaaS)** on the displayed right panel. ::: :::Paragraph{listStyleType="decimal" listStart="5" listRestartPolite="5" indent="3"} Click **Continue**. ::: :::Paragraph{listStyleType="decimal" listStart="6" listRestartPolite="6" indent="3"} \[Optional] You can enter a description in the text field. ::: :::Paragraph{listStyleType="decimal" listStart="7" listRestartPolite="7" indent="3"} Click **Register**. ::: :::Paragraph{indent="3"} A success message is displayed and values with authentication details appears on the right panel. ::: :::Paragraph{listStyleType="decimal" listStart="8" listRestartPolite="8" indent="3"} Copy the **Neurons Platform Auth URL**, **Client ID**, **Client Secret** values. ::: :::Paragraph{indent="3"} *Neurons Tenant Home Page* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fscHGL2t-eK407H51sVsU_image26.png" position="flex-start" size="80" width="2066" height="1084" initialPath="../../Resources/Images/image26.png" githubPath="Admin-User/Content/Resources/Images/image26.png" darkWidth="2066" darkHeight="1084" showCaption="false" indent="3"} :::Paragraph{indent="3"} *Continue with choosing Ivanti Neurons for ITSM and ITAM (SaaS)* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/s6YwXTnsdvJyBKxEJV4aa_continue-with-choosing-custom-app.png" position="flex-start" size="80" width="1841" height="992" initialPath="images/Continue with choosing Custom App.png" githubPath="Admin-User/Content/Configure/Integrations/images/Continue with choosing Custom App.png" darkWidth="1841" darkHeight="992" showCaption="false" indent="3"} :::Paragraph{indent="3"} *Displayed Authentication Values* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CMz1FtA-hIcSUfJfs_6T0_displayed-authentication-values-v1.png" position="flex-start" size="80" width="2549" height="1342" initialPath="../../Resources/Images/Displayed Authentication Values v1.png" githubPath="Admin-User/Content/Resources/Images/Displayed Authentication Values v1.png" darkWidth="2549" darkHeight="1342" showCaption="false" indent="3"} 5. Navigate to **Setup Neurons Platform Connection** display and paste the values. 6. Click **Test Connection**. :::Paragraph{indent="1"} *Fill Authentication Values* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/f82imLBegWl9gHSNunhn-_image-comaprison.png" position="flex-start" size="80" width="1738" height="1142" initialPath="../../Resources/Images/Image Comaprison.png" githubPath="Admin-User/Content/Resources/Images/Image Comaprison.png" darkWidth="1738" darkHeight="1142" showCaption="false" indent="1"} After the test connection is successful, the **Neurons Platform Integration** page is displayed with details of the account and the integrated features are listed with a green check mark. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CgOUO_Bf0JKglcDmd6rNB_neuronsintegrationplatformintegratedfeatures.png" position="flex-start" size="80" width="1610" height="778" initialPath="images/NeuronsIntegrationPlatformIntegratedFeatures.png" githubPath="Admin-User/Content/Configure/Integrations/images/NeuronsIntegrationPlatformIntegratedFeatures.png" darkWidth="1610" darkHeight="778" showCaption="false" indent="1"} :::Paragraph{indent="1"} You can monitor synchronization activity in **Device Sync Status** section. This section displays the number of devices and the number of software items imported. By default, the status shows data for a single day. ::: :::Paragraph{indent="1"} To change the time period, select an option from the dropdown. You can view synchronization results for up to 30 days, with interval options of 1 day, 3 days, 7 days, or 30 days. ::: :::Paragraph{indent="1"} Starting with release 2026.3, when the **EnableSoftwareEnrichmentKey** global constant is enabled, the software count accurately reflects the number of software items imported from neurons. ::: ## Configure the Integration using URL Based Connection 1. From the **Neurons Platform Integration** page, select **URL Based Connection**. :::Paragraph{indent="1"} When you select URL-Based Connection, make sure you do the following configurations in the Config Tenant: ::: :::Paragraph{indent="1"} `UnoLandscape`, `UnoTenantId`, and `UnoRecId` ::: 2. Provide a contextual name for the connection. 3. Enter the URL in **Neurons Platform Tenant URL**. 4. Click **Test Connection**. :::Paragraph{indent="1"} Once the connection is successful, the **Neurons Platform Integration** page is displayed with details of the account and the integrated features are listed with a green check. ::: ## Working with Integrated Features The **Neurons Platform Integration** page displays all the Neurons integrated features. You can control the feature from this page without going through the hassle of navigating to the Global Constants or the relevant feature page. App registration is a one time configuration. Enter the app registration credentials in Manage Connections in Neurons for ITSM to complete the setup. A successful test confirms that all integrations display a **Connected** status. To perform the test connection again, you must complete the app registration in Neurons Discovery and enter the new credentials, as the client secret resets to the default. Ivanti recommends migrating to app registration and testing the connection to ensure continued integration support, as upcoming releases support integration exclusively through app registration. ### Enable/disable the feature - From the **Neurons Platform Integration** page, use the toggle button for the feature you wish to enable or disable. :::Paragraph{indent="1"} If the feature is enabled, the relevant Global Constant is set to **True**. If not, it's set to **False**. ::: ### Other actions 1. Log in to Neurons for ITSM as an Administrator. 2. Open the Configuration console > **Extend** > **Neurons Platform Integration**. :::Paragraph{indent="1"} The **Neurons Platform Integration** page is displayed. ::: 3. From the **Neurons Platform Integration** page, click the **Options** button for the feature you wish to take action. :::Paragraph{indent="1"} A list of options is displayed. ::: 2. Use the toggle button next to the option to enable or disable it. 3. Click the link to navigate to the relevant page to make necessary changes. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/8SW0aOohyOLQWzsPD8bnD_otheractions.png" position="flex-start" size="80" width="1585" height="784" initialPath="images/OtherActions.png" githubPath="Admin-User/Content/Configure/Integrations/images/OtherActions.png" darkWidth="1585" darkHeight="784" showCaption="false" indent="1"} ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/lgQm6XRHzk19FDM1JoBt0_otheractions.png" position="flex-start" size="40" initialPath="../../Resources/Images/Integration-images/OtherActions.png" githubPath="Content/Resources/Images/Integration-images/OtherActions.png" showCaption="false" width="1585" height="784" darkWidth="1585" darkHeight="784" indent="1"}