---
title: Neurons for ITSM Discovery Utility
slug: neurons-for-itsm/admin-user-help/enu/latest/neurons-for-itsm-discovery-utility
createdAt: 2026-07-14T19:16:49.486Z
---

The Discovery utility contains tools to enable you to:

- Migrate Ivanti HEAT Discovery Release 9.x settings to Neurons for ITSM. Click **Migration Tool** to open the utility which walks you through the process.
- Test that all processes are running. Click **Diagnostic Tool** to open the diagnostic utility.

Click the desktop shortcut to open the **Discovery Utility**. The available tools are listed on the page.

### Migration Tool

1. Click the **Discovery Utility** to open the utility.
2. Select **Migration Tool** to open the Server Settings page and enter the following information:

| Field Name | Setting                                                                                                                      |
| ---------- | ---------------------------------------------------------------------------------------------------------------------------- |
| Server     | Enter the path for the Neurons for ITSM server. Click **Change Server** if entering a different location than the one shown. |
| Tenant     | Select a tenant from the drop-down if more than one is listed. This is the target for the settings.                          |

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a. Confirm the Discovery configuration and click **Save Server Config**.
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b. Then click **Go To Next**.
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3. At the **Discovery Database Information** page enter the following:

| Field Name                     | Setting                                                                     |
| ------------------------------ | --------------------------------------------------------------------------- |
| Discovery Database Server      | Enter the IP address or domain name for the server.                         |
| Database User                  | Enter the database user name.                                               |
| Database password              | Enter the database user password.                                           |
| User to access Discovery Share | Enter the user name (usually this is the administrator).                    |
| User password                  | Enter the password for the Discover Share user (usually the administrator). |

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Click **Save the Config** then click **Go To Next**.
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4. At the **Ivanti HEAT Discovery Migration Selection** page, select the settings you want to migrate to Neurons for ITSM by checking the box. The options are:
   - Migrate User Input Script
   - Migrate SNMP setting
   - Migrate the subnet scan config
   - Migrate the VMHA (Virtual Machine Host Auditor) config
   - Migrate the Folder Exclude config

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a. Confirm the selection by clicking **Save the Migration Selection**.
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b. Click **Go To Next**.
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5. At the **Start the Migration based on previous settings** page click **Start Migration**.

### Diagnostic Tool

1. Click **Discovery Utility** to open the utility.
2. Select **Diagnostic Tool** to open the diagnostic page.
3. At the **Test Servers** page:
   For **Central Configure Host** field, enter the name of the server where Neurons for ITSM is deployed.
4. Click on **Get Tenant List** to find available tenants and select a tenant from the drop-down list.
5. Click **Start Test** to check which processes are running on the selected tenant.

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The test verifies whether or not the processes are running successfully.
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If a process (such as the message queue) has stopped running, the list displays an error message.
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After troubleshooting the error messages, you can restart the test by clicking **Clear Record** then **Start Test**.