--- title: Neurons Bots Integration for ITSM slug: neurons-for-itsm/admin-user-help/enu/latest/neurons-bots-integration-for-itsm createdAt: 2026-07-14T19:16:45.871Z --- The Ivanti Neurons Bots integration allows Neurons Bots defined on an Ivanti Neurons tenant to be executed from within Neurons for ITSM. This integration is provided in the form of a new Quick Action that enables users to configure the inputs required by the Neurons Bot, so that they are automatically populated from the current business object context at run time. ## Prerequisites The following prerequisites are required before you can configure an Ivanti Neurons Bot for use within Neurons for ITSM: - **Request that feature flags be enabled:** The Neurons Bot and Action Service are disabled by default. Contact the Ivanti Cloud Operations team and request that these two feature flags are enabled. Refer to [More Information](docId\:XmVzlfcwDKUPKfFlHopic). - **Enable the Action Service global constant**: To use Neurons Bots, the **EnableActionService** must be set to **True**. If **EnableActionService** is not available in the global constants list (this may be the case for upgraded instances), Administrators can manually add the global constant. Refer to [Working with Global Constants](docId\:mirDh_rHcg0jeI2i56fMm). - **Define an App Registration in **Ivanti Neurons**:** The app registration parameters are required for your Neurons Bot client registration within ITSM. You can skip this prerequisite step if you already have a suitable app registration defined in Ivanti Neurons. You need the **Neurons Auth URL**, **Client ID** and **Client Secret** details of the app registation when configuring your client registration in ITSM. For infomation on creating an app registration in Ivanti Neurons, refer to [App Registrations](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/app-registrations.htm). - **Define a **Neurons Bot in Ivanti Neurons**:** You must either define a new Neurons Bot, or have a suitable existing Neurons Bot defined in your Ivanti Neurons tenant. For information on creating a Neurons Bot, refer to [Neurons Bots creation](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/neurons-bots-creation.htm). - Contact the Ivanti Cloud Operations team and request that the **EnableContextForNeuronsBots** feature flag is enabled. ## Configure a Client Registration for your Neurons Bot :::hint{type="info"} Configuring a client registration only needs to be done if it has not already been setup previously for other integrations. Only a single client registration should ever be created. ::: To configure the client registration: 1. From ITSM, open the **Client Registration** workspace. 2. Enter the following details: - **Name:** Enter a contextual name. - **Is On premise:** Clear the check box, this is not supported for on-premises installations. - **Client Registration URL:** Enter the Neurons Auth URL from the Ivanti Neurons app registration. - **Client ID** and **Client Secret:** Enter the Client ID and Client Secret from the Ivanti Neurons app registration. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/H68gSHrK73JIRRrcDemx0_clientregistrationscreenshot.png" alt="screenshot of the client registration configuration form" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/client_registration_screenshot.png" githubPath="Content/Resources/Images/help-images/client_registration_screenshot.png" showCaption="false" width="1245" height="583" darkWidth="1245" darkHeight="583"} 3. Click **Save**. ## Add the Neurons Bot Results Child Panel to the CI Business Object Layouts If you are upgrading from a Neurons for ITSM version earlier than 2024.2, you need to add the **Neurons Bot Results** child panel to the **CI** business object layouts. The **Neurons Bot Results** child panel enables you to monitor the progress of a Neurons Bot when invoked. For more information on layouts, refer to [Creating a Layout](docId\:RQt5uPm8WnvU2TbRgbPX_). 1. Navigate to the **Computer** form view for the **CI** business object. :::Paragraph{indent="1"} a. Open the Configuration console, and then select **Build **>** Business Objects**. ::: :::Paragraph{indent="1"} b. Open the **CI** business object, and then select **Layouts**. ::: :::Paragraph{indent="1"} c. Select the layout you want to add the panel to. For new setups this is typically added to the **AMC.CI** layout. ::: :::Paragraph{indent="1"} d. From **View in this layout**, select the view that you want to add the child panel to. For example, select **Computer**. ::: 2. Add the **Neurons Bot Results** child panel. :::Paragraph{indent="1"} a. Scroll to the bottom of the **Child Panels** table, and click **Add Child Panel**. ::: :::Paragraph{indent="1"} b. Click **\** in the **Display Name** column, and enter Neurons Bot Results . ::: :::Paragraph{indent="1"} c. Click **\** in the **Object** column (2nd column) to open the **Relationship Editor**, configure the following settings: ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vHwpjxzeyVaR5kGcOan5L_childpanelrelationshipeditor.png" alt="Image of the relationship editor" position="flex-start" size="40" initialPath="images/child_panel_relationship_editor.png" githubPath="Content/Configure/Neurons/images/child_panel_relationship_editor.png" showCaption="false" width="740" height="312" darkWidth="740" darkHeight="312" indent="2"} :::Paragraph{listStyleType="disc" indent="3"} Select **Use only direct relationship to child object(s)**. ::: :::Paragraph{listStyleType="disc" indent="3"} Set **Direct Relationship** to **NeuronsBotInvocationCIResult (via ResultAssocCI)**. ::: :::Paragraph{listStyleType="disc" indent="3"} Click **Save**, and then click **Yes**. ::: :::Paragraph{indent="1"} d. Click **\** in the **List** column, and select **NeuronsBotInvocationCIResults**. ::: :::Paragraph{indent="1"} e. Click **\** in the **Form(s)** column, and select **NeuronsBotInvocationCIResult**. ::: :::Paragraph{indent="1"} f. Select the **Show Count in Title** checkbox. ::: :::Paragraph{indent="1"} g. Click **Save**. ::: 3. Add the **Neurons Bot Invocations** child panel. :::Paragraph{indent="1"} a. Scroll to the bottom of the **Child Panels** table, and click **Add Child Panel**. ::: :::Paragraph{indent="1"} b. Click **\** in the **Display Name** column, and enter Neurons Bot Invocations. ::: :::Paragraph{indent="1"} c. Click **\** in the **Object** column (2nd column) to open the **Relationship Editor**, and configure the following settings: ::: :::Paragraph{listStyleType="disc" indent="3"} Select **Use only rollup relationship(s) to grandchild objects**. ::: :::Paragraph{listStyleType="disc" indent="3"} Set **Business Object** to **NeuronsBotInvocation**. ::: :::Paragraph{indent="1"} d. Click **Add New Rollup Sequence**, and configure the following settings. ::: :::Paragraph{listStyleType="disc" indent="3"} Enter Invocations for the **Display Name**. ::: :::Paragraph{listStyleType="disc" indent="3"} Select the **Show rollup records by default** checkbox. ::: :::Paragraph{listStyleType="disc" indent="3"} Click the plus :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vG9JzqPCpRCGf1LDKURVP_plusicon.png" alt caption size="10" width="19" height="19"} icon next to rollup chain, and then click **\** under **no object selected**. ::: :::Paragraph{listStyleType="disc" indent="3"} Select **NeuronsBotInvocationCIResult** from the drop-down list. ::: :::Paragraph{listStyleType="disc" indent="3"} Click the plus :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vG9JzqPCpRCGf1LDKURVP_plusicon.png" alt caption size="10" width="19" height="19"} icon again, and then click **\** under **no object selected**. ::: :::Paragraph{listStyleType="disc" indent="3"} Select **NeuronsBotInvocation** from the drop-down list. ::: :::Paragraph{listStyleType="disc" indent="3"} Click **Save**, and then click **Save** again. ::: :::Paragraph{listStyleType="disc" indent="3"} Click **Yes**, and then click **OK**. ::: :::Paragraph{indent="1"} e. Click **\** in the **List** column and select **NeuronsBotInvocations**. ::: :::Paragraph{indent="1"} f. Click **\** in the **Form(s)** column, and select **NeuronsBotInvocation**. ::: :::Paragraph{indent="1"} g. Select the **Show Count in Title** checkbox. ::: :::Paragraph{indent="1"} h. Click **Save**. ::: :::hint{type="info"} Add the Neurons Bot Invocations child panel. You can add this child panel to any business object, not only to business objects that have a CI relationship. For the full procedure, refer to Adding Neurons Bot Invocations to a Business Object. ::: ## Verify the Child Panel Configuration After you save, compare the child panel row against the following values. | **Column** | **Values** | | --------------- | ------------------------------------------------ | | Display Name | Neurons Bot Invocations, or the name you entered | | Object | NeuronsBotInvocation | | Relationship(s) | \ | | Display | List | | List | NeuronsBotInvocations | | Form(s) | NeuronsBotInvocation | | Placement | Tab | ## Assign Workspace to Business Object Assign Workspace to Business Object Perform the following steps only when adding a workspace to a new business object. 1. In the **Configuration Console**, go to **Configure** > **Users and Permissions** > **Roles and Permissions**. 2. In the **Roles and Permissions** list, select **Admin**. 3. Click on the **Top Level Tabs** tab. ![](https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/jAKANBXl1gLI_eQVfBPdU_image.png) 4. Click **ADD NEW TAB**, select **Object workspace** from the list. ## Configure a Neurons Bot Quick Action You need to configure a Neurons Bot Quick Action in the Graphical Action Designer, which defines how a Neurons Bot is invoked within ITSM. To open the Graphical Action Designer, refer to [Using the Graphical Action Designer (GAD)](docId:2Wq6ihUN2zxiR21eA3M7g). For information on configuring a Neurons Bot Quick Action, refer to [Neurons Bot Quick Action](docId\:LMf9Sf0pRhqB6pt-XixTT). ## Invoke a Neurons Bot Refer to [Invoking a Neurons Bot](docId\:B2hO_kDNfBQhQeJ-M5sEB)