---
title: Mobile Analyst capabilities
slug: neurons-for-itsm/admin-user-help/enu/latest/mobile-analyst-capabilities
createdAt: 2026-07-14T19:16:29.785Z
---

You can perform several functions from the Mobile Analyst portal. For more information, check out the links below:

- Create, view, edit, track, and resolve incidents. Refer to [Working with Incidents](docId\:nfM_wmwILTgXDMdHmuTZn).
- Create, view, edit, track, and fulfill Service Requests. Refer to [Working with Service Requests](docId\:S_DjspjdeN4U9QiqPFN17).
- View and edit Configuration Item (CI). Assign user to CI and create incident for CI. Refer to [Working with Configuration Item](docId\:A1iMnpWS7axA7x4KO5lxR).
- Create, view, edit, track, assign, and complete tasks. Refer to [Working with Tasks](docId\:Ds2jqbeGmXVhEPllJ8oXT).
- Add emails, notes, and attachments to incidents and tasks. Refer to Working with [Working with Journal and Attachments](docId\:VO22sOaNy48GPiqtkf58H).

:::hint{type="info"}
* Ensure that you have [defined and enabled](docId\:mirDh_rHcg0jeI2i56fMm) the EnableNewUIElements [global constant](docId\:dgB4V84eDR0Axvy7MLnNF) to enhances additional capabilities on Mobile Analyst experience, for example: add email, notes, and attachments.
* When the mobile app is idle for a longer time, you will be logged out. This is based on the SSO session timeout configuration.
:::