---
title: Manage Announcements and FAQs
slug: neurons-for-itsm/admin-user-help/enu/latest/manage-announcements-and-faqs
createdAt: 2026-07-14T19:16:48.817Z
---

Announcements allow you to view the messages sent out to the entire organization. All user roles can view announcements but only user roles with the right access and permission can create announcements.

FAQs are answers to some common queries that are available for you to refer for solutions or workarounds to your problems or queries before raising incidents.

## Viewing and Searching Announcements and FAQs

1. Log in to Neurons for ITSM.
2. Open the **Announcements** or **FAQ **workspace.

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A list of records is displayed. Click on a record to view its details.
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3. To search for announcements or FAQs, enter a keyword in the **Search** bar of the respective workspace and click the Search icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/_ZXuoDhKm_HkR_XNS-NXy_searchicongray.jpg" alt caption size="10" width="15" height="15"} or press the ENTER key.

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The matching results are displayed.
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You can also search using Saved Searches. For more info, click [Saved Searches](docId\:vwINWjbF5BrJccIoREsMm).
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## Creating an Announcement

1. Log in to Neurons for ITSM.
2. Open the **Announcement **workspace.
3. Click **New Announcement**. The system displays a blank announcement form.
4. Enter information into the fields.
   - **Urgent** - marks the announcement as urgent.
   - **Status** - Only those announcements with **Status** as **Published** appear in the Self Service portal.
   - **Region**, **Effective Date**, **Expiration Date**, **Subject**, and **Description**.
5. Click **Save**.

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The announcement is saved and published (when **Status** is set as **Published**) to all the user roles. The announcement is displayed when a user logs in to the system.
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## Creating an FAQ

1. Log in to Neurons for ITSM.
2. Open the **FAQ** workspace.
3. Click **New FAQ**. The system displays a blank FAQ form.
4. Enter information into the fields.
   - **Category**, **Status** - only published FAQs appear in the Self Service portal.
   - **Question**, **Answer** - the answer to the FAQ, procedure, or other pertinent information.
5. Attach a file or URL to the FAQ if requirement.
6. Click **Save**.

## Archiving an FAQ

1. Log in to Neurons for ITSM.
2. Open the **FAQ** workspace.
3. Open the **FAQ** to archive.
4. To save an **FAQ** that is not published, change the **Status** to **Archived**.
5. Enter the reason why the FAQ is no longer applicable in the **Reason for Archive** tab.
6. Click **Save**.

## Deleting an FAQ

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This action is permanent and cannot be undone.
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1. Log in to Neurons for ITSM.
2. Open the **FAQ** workspace.
3. Highlight, but do not open the FAQ to be deleted.
4. Click the **Delete** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/36wp44StYgWRScATebSZs_deleteredx.png" alt caption size="10" width="14" height="13"} from the toolbar. The FAQ no longer appears in the list.