---
title: List of Global Constants
slug: neurons-for-itsm/admin-user-help/enu/latest/list-of-global-constants
createdAt: 2026-07-14T19:16:44.790Z
---
The following global constants are used throughout Neurons for ITSM. Refer to [Working with Global Constants](docId\:mirDh_rHcg0jeI2i56fMm) for information about using global constants.
## Default Global Constants
The following global constants are the predefined Global Constants with their default value, comes off-the-shelf with in the Neurons for ITSM.
| Name | Default Value | Type | Description |
| ----------------------------------------------------------- | ------------------------------------ | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| EnableSoftwareEnrich
mentKey | False | Boolean | This global constant enables software
enrichment for devices by importing
software inventory data from neurons. |
| EnableNewUIElements | False | Boolean | By default, this global
constant is set to
False. The application
displays the new
standardized icons
regardless of the
global constant
setting. When the
global constant is
enabled, users with
the Mobile Analyst
role see the new
navigation
experience. When disabled, users
continue to see the
existing navigation
experience. |
| EnableNova | False | Boolean | This global constant enables the modern page designer for workspace page layouts. Set the value to true to enable it. |
| CIServiceMapIncidentStatus | Cancelled, Closed, Resolved | Text | This global constant filters and displays only incidents with an Active status in the Service Map. Administrators can modify the default value based on organizational requirements and edit the statuses as required. |
| EnableNeuronPlatformIntegration | True | Text | This global constant enables integration of Neurons using app registration. When set to false, the integration instead relies on the software ID and statement for registration. |
| AccessControlAllowOrigin | True | Boolean | The **AccessControlAllowOrigin **response header indicates if the response can be shared by requesting code from the given origin.
If the **AccessControlAllowOrigin **is set to **True** - then a request coming to the server can be identified as linked with the tenant having this global constant value, the Access-Control-Allow-Origin header will have the value of the constant. This should be set to the tenant URL value (but it can differ if required), and then all requests coming to that tenant will have this header set by the application in their responses.
If the **AccessControlAllowOrigin **is set to **False** - access-control-allow-origin header on the responses is not present (unless they are configured on IIS level or something similar). |
| AdvancedProjectEdit | False | Boolean | Ability to reopen/edit the package. |
| AddODataRoleInCache | False | Boolean | Adds Role based permission to OData cache item. |
| API\_White\_Listing\_Enable | False | Boolean | Show or hide the IP Whitelisting feature. |
| AppDevEmailAddress | appdev\@demokit.com | Text | For development use. |
| ArchiveAge | 180 | Number | Any records older than this number of days will be considered for archive. |
| ChatEnabled | False | Boolean | Enables or disables the Chat feature. |
| Config Homepage for ESM | False | Boolean | Enables the Config Homepage for ESM. |
| Config Homepage for MSP | False | Boolean | Enables the Self Service configuration based on OrgUnits (for MSP customers). |
| ContainInfiniteLoopForWorkflow | True | Boolean | When this is set to **Unconditionally ON**, it enables a feature-level guardrail in the tenant's configuration database to prevent infinite loops in workflows. |
| DefaultAgenticAIUserRole | Self Service | Text | Allows you to define which** Self Service **user role is allowed to access the Agentic AI feature.
1. Create **DefaultAgenticAIUserRole** global constant.
2. Set the **DefaultAgenticAIUserRole** Global Constant to the name of a self service role which you want to grant access to the Agentic AI feature (for example "Asset Manager").
3. The role set in **DefaultAgenticAIUserRole **must have the Self Service Role attribute. To check that this attribute is set, navigate to Configuration Console > **Configure** > **Users and Permissions** > **Roles and Permissions**.
4. Open the role that you have defined in the global constant to grant access to Agentic AI feature.
5. Select the **Self Service Role** checkbox.
For more information on setting up roles, [Set up a Self Service role](docId\:GT7R35F7DhfuezwDybAAO).
**Note**: If **DefaultAgenticAIUserRole** is not created, disabled, or contains an invalid value, the system allows only the **Self Service** users to access the Agentic AI feature. |
| DefaultComputerProvApprover | admin\@saasitdemo.com | Text | Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM). |
| DefaultFromAddress | no-reply\@demokit.com | Text | Default approver for software installations through Ivanti DSM. |
| DefaultKBFeedbackIncidentOwner | ETrout | Text | Default owner value for a closed incident created by the knowledge feedback. |
| DefaultKBFeedbackIncidentTeam | Service Desk | Text | Default team value for a closed incident created by the knowledge feedback. |
| DefaultSurveyID | E7146EFB-7700-4FB3-84A7-699100925528 | Text | Default survey ID. |
| DefaultSurveyName | Sample Survey | Text | Default survey name. |
| DefaultSWInstallationApprover | admin\@saasitdemo.com | Text | Default approver for software installations through Ivanti DSM. |
| DisableDataChangeLogs | False | Boolean | Transaction audit logs; disables all create, update, and delete logging. |
| DisableDataViewLogs | False | Boolean | Transaction audit logs; disables all view logging. |
| DisableScriptLevelLogging | False | Boolean | When the **DisableScriptLevelLogging** global constant is set as `True`, on executing scripts, the additional log entries such as INFO level that do not adhere to the logging configuration gets omitted.
For more information, see [Enable/Disable Script Logging](docId\:Sm4xXhcHP2z7C-EQv8_0j). |
| EnableActionService | True | Boolean | Enables the action service that permits use of newly released actions in the Graphical Action Designer (release 2023.4 onwards) and the use of auto-save for composite actions. |
| Enable Chat Incident Creation as RFI | False | Boolean | Enables chat incident creation as RFI. |
| Enable Remote Control Integration | True | Boolean | Enables the ISM - EPM Remote Control Integration feature . |
| EnableNewUIElements | True | Boolean | Enable or disable the Main Action Buttons in Mobile Analyst. It enhances additional capabilities on Mobile Analyst experience, for example: add email. |
| EnableAdvancedScheduleEntry | False | Boolean | Enable or disable the additional features for Schedule Entry. |
| EnableAutoSelectOnChange | False | Boolean | Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the value is changed. |
| EnableAutoSelectOnLoad | False | Boolean | Applicable for the new Mobile Analyst users only. Automatically fill the value in picklist if one value is returned when the view is loaded. |
| EnableCardConfiguration | True | Boolean | Enable or disable the card configuration for modern analyst UIs like Mobile Analyst or Mobile Asset Manager. |
| EnableClientSideValidationforReadOnlyFields | True | Boolean | Enables client-side validation for read-only fields. |
| EnableEnforceHttpsFRSHEATAuthentication | False | Boolean | Enables enforcing HTTPS for FRS HEAT authenticaiton. |
| EnableEnhancedObjectPermission | False | Boolean | Enables you to set minimal object permissions for a role |
| EnableExchangeCalendar | True | Boolean | Enables or disables Exchange Calendar Integration. |
| EnableInboundEmailTelemetry | False | Boolean | Enable to monitor telemetry data for Inbound Email Service |
| EnableInternalIPForLDAP | False | Boolean | Check implemented to prevent unauthorized access to Ivanti servers by untrusted servers. To allow access to internal IPs during LDAP import, select this global constant to `True`. By default, it is set to `False`.
For more information, see [LDAP Settings](docId\:cu-xe1esQwc_MZ5p2w2CE). |
| EnableMSPUserValidation | True | Boolean | Enables or disables MSP user validation. |
| EnableNeuronsForHealing | False | Boolean | Enables or disables the Neurons for Healing feature. |
| EnableNeuronsSyncByAPI | False | Boolean | This is a Beta feature. Enable only after consulting with the Ivanti support team. |
| EnableNewLoggingLDAPImport | False | Boolean | Enables new logging mechanism for LDAP imports. |
| EnableOutboundEmailTelemetry | False | Boolean | Enables to monitor telemetry data for Outbound Email. |
| EnableQuotedFullTextSearch | False | Boolean | Enables for exact matches using double quotes around the search terms. |
| EnableRecordLocking | False | Boolean | Enables or disables record locking/visual warning. |
| EnableServerSideValidationfor ReadOnlyFields | True | Boolean | Enable server-side validation for read-only fields. This Global constant is set to True for new OOTB installations, and it is set to False for existing customer upgrades. |
| EnableSimplifiedExpressionEditor | True | Boolean | Enable the advanced features of Expression Editor. |
| EnableStoredExpressionsBeta | True | Boolean | Enable stored expressions on the tenant. |
| EnableTrustedAgent | False | Boolean | Enable or disable Trusted Agent. |
| EnableVoiceFlash | 0 | Number | Enables or disables Flash. |
| EnableSelfServiceMobile PerformanceImprovements | False | Boolean | Enables or disables Self Service Mobile Performance Improvements feature. |
| EnableTicketClassification | False | Boolean | Enable or disable the ticket classification feature. |
| EndChatSessionByAnalysts | False | Boolean | Enable analysts to end chat sessions. |
| Endpoint Manager Import\_Update Status During Device Update | False | Boolean | Enables to update the CI status field during device update. |
| ExportMailBody | ExportMailBody | Text | Export mail body (saved search export). |
| ExportMailSubject | ExportMailSubject | Text | Export mail subject (saved search export). |
| ForbidTags | False | Text | Set the value to `style,xml` to prevent layout misalignment in records that contain HTML fields.
It also supports other values such as `base`, `script`, `applet`, `embed`, and `iframe`. |
| IncidentSurveyFreq | 5 | Number | Defines the frequency for incident surveys. |
| IntelligentBotIntegrationEnabled | False | Boolean | Enables the integration of Neurons for ITSM with Agentic AI Teams Bot. Set the value to True to enable it. |
| ITEmailAddress | it\@demokit.com | Text | Default IT email address. |
| KnowledgeArticlesAge | 12 (months) | Number | Allows you to limit the search to the defined age for Knowledgebase articles. For example, if the limit is set to 6 months, then the search will display results for documents that are not older than 6 months. |
| ListenerEmailAddress | no-reply\@demokit.com | Text | Default address for Email listener. |
| LoadNewWatchListFeature | False | Text | Enables the editing feature of Watch List to edit or delete the pinned items to the Watch List. |
| MaximumFileAttachmentSize | 4 | Number | Allows the administrator to overwrite the object level max file size. |
| MaxTransactionAuditLogAge | 30 | Number | Transaction audit logs; specifies the age in days at which log entries are purged. |
| MQJournalArchivePeriod | 7 | Number | Deletes the Days Message Queue Journal entries after 7 days. |
| MSTeamsIntegrationEnabled | False | Boolean | Enables or disables the Microsoft Teams Integration feature. |
| NeuronsSyncAlert | 7 | Number | At the specified interval, checks the last import source and runs the webscript. |
| OLAEnabled | True | Text | Enables or disables operational level agreement-driven escalation for tasks. |
| QAEmailAddress | qa\@demokit.com | Text | Default QA email address. |
| RecordLockingTimeOutValue | 30 | Number | Timeout value for record locking/visual warning in minutes. |
| RAButtonsGroups | True | Text | The **RAButtonsGroups** is to configure the settings for Consolidate Quick Action buttons into a single button.
If the **RAButtonsGroups** value is set to **True**, then the buttons of that group are displayed under the More Menu button.
If the **RAButtonsGroups** value is set to **False**, then the buttons of that group are not consolidated under More Menu button and are displayed separately. |
| SCAutoSaveTimeout | 3 | Number | Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). Refer to [Configuring the Save For Later Feature](docId\:VmYgkNGjJA60_nkAT8Rt-). |
| SCDisableSaveForLater | True | Boolean | Enables or disables the save for later feature. Set to true to hide the **Save For Later** button. Refer to [Configuring the Save For Later Feature](docId\:VmYgkNGjJA60_nkAT8Rt-). |
| SearchIndexAge | 6 (months) | Number | Limit the search to the defined age of the documents and records. For example, if the limit is set to 6 months, then the search displays results of documents and records that are not older than 6 months. |
| SearchIndexAge\_ {businessobjectname} | 6 (months) | Number | Works the same as SearchIndexAge but for a specific business object. For example, if SearchIndexAge\_Incident is set to 4, then the search displays results for Incident records that are not older than 4 months. |
| SearchMetrics | True | Boolean | To enable Search Metrics, set the global constant "SearchMetrics" value to "true". For more information, see [Search Metrics Dashboard](docId\:wKQWxlbULuOroPl9YhAZU). |
| SearchIndexAge | 6 | Number | Configure the global constant "SearchIndexAge" with the business object name like "`SearchIndexAge_`" to set the age of business object to be indexed. The default value is 6 months |
| ServiceDeskEmailAddress | service\@demokit.com | Text | Service desk email address. |
| ServiceDeskMgrEmailAddress | Admin\@demokit.com | Text | Service desk manager email address. |
| ServiceDeskMgrTeam | service desk | Text | Service desk manager team. |
| ServiceLevelManagerLoginID | Admin | Text | Default login ID. |
| ServiceReqSurveyFreq | 5 | Number | Defines the frequency for the service request survey. |
| Show Asset Custom Attributes | False | Boolean | Show or hide the Asset Custom Attributes tab. |
| Show DSM Integration Feature | False | Boolean | Show or hide the DSM Integration feature. |
| Show Master Incident Feature | False | Boolean | Show or hide the Master Incident feature. |
| Show Reorder level and Reorder Quantity | False | Boolean | Show or hide the Reorder level and Reorder quantity. |
| Show Resource Management Feature | True | Boolean | Show or hide the Resource Management feature. |
| ShowRequestOfferingConfirmationDialog | True | Boolean | Show or hide the Request Offering Confirmation dialog. |
| SIPUserNameEnabled | False | Boolean | Enable or disable SIP username. |
| SLAEnabled | True | Boolean | Enables or disables the service level agreement-driven escalation for incidents and service requests.
The service level agreement calculation is based on this global constant by default.
If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests. |
| SLTDeliveryComplianceTarget | 90 | Number | Service level target delivery compliance target default for creating a default package. |
| SLTDeliveryTargetDurationDays | 5 | Number | Service level target delivery target duration days default for creating a default package. |
| SLTDeliveryTargetDurationHrs | 0 | Number | Service level target delivery target duration hours default for creating a default package. |
| SLTDeliveryTargetDurationMin | 0 | Number | Service level target delivery target duration minutes default for creating a default package. |
| SLTResolutionComplianceTarget | 90 | Number | Service level target resolution compliance target default for creating a default package. |
| SLTResolutionTargetDurationDays | 5 | Number | Service level target resolution target duration days default for creating a default package. |
| SLTResolutionTargetDurationHrs | 0 | Number | Service level target resolution target duration hours default for creating a default package. |
| SLTResolutionTargetDurationMin | 0 | Number | Service level target resolution target duration minutes default for creating a default package. |
| SLTResponseComplianceTarget | 90 | Number | Service level target response compliance target default for creating a default package. |
| SLTResponseTargetDurationDays | 3 | Number | Service level target response target duration days default for creating a default package. |
| SLTResponseTargetDurationHrs | 0 | Number | Service level target response target duration hours default for creating default package. |
| SLTResponseTargetDurationMin | 0 | Number | Service level target response target duration minute default for creating default package. |
| SSM Catalog load more on Scroll | False | Boolean | Loads service request templates as the user scrolls in Self-Service mobile interface. |
| SSMFavoritesEnabled | False | Boolean | Enables or disables the favorites feature in Self Service Mobile interface. |
| TrainingEmailAddress | training\@demokit.com | Text | Used for training. |
| ThresholdForWorkflowInfiniteLoop | 50 (Integer) | Number | Maximum loop iterations before a workflow is considered infinite.
The system caches and refreshes the global constant ThresholdForWorkflowInfiniteLoop every 30 minutes. |
| TimeFrameForWorkflowInfiniteLoop | 30 (in minutes) | Number | Time window to assess infinite loops.
The system caches and refreshes the global constant TimeFrameForWorkflowInfiniteLoop every 30 minutes. |
| useClassicFormsForSSMV3 | True | Boolean | Enable (True) or disable (False) to embed Forms with Classic UI in the Self Service Portal UI V3. |
| UserDeactivationDuration | 5184000 | Number | As per Fedramp standard, sets the duration to automatically deactivate users who do not log in to Neurons for ITSM. |
| UseStoredValues | True | Boolean | Enable the creation of Stored Values in ISM. |
| RoundedCornersStyling | | Text | This is the default CSS for the Curved Edge Controls. |
| EnableSecureEmailProcessing | New customers: True | Boolean | Specifies whether ITSM accepts email-based recordupdates only from recognized conversation participants.Users become participants when added to the
**To**
or
**Cc**
field of email in the conversation. |
## Manual Global Constants
The following list of global constants are that you need to update manually in the Neurons for ITSM to activate a function or feature.
| Name | Value | Type | Description |
| ------------------------------------------------------------------------------------------------- | ---------------------------------------------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| EntraIdGetManagerWithUser | True/Flase | Boolean | Enables you to import users and their managers in a single operation. |
| EnableGdprAnonymization | True/Flase | Boolean | Enables you to anonymize the data under the GDPR policies of an ex-employee or an ex-customer. |
| EnablePageLazyLoading
This global constant will be removed or deprecated in future releases. | True/Flase | Boolean | Manages cache for better page loading in certain areas of Neurons for ITSM. |
| PreventWrongBreach
This global constant will be removed or deprecated in future releases. | True/Flase | Boolean | Helps in preventing unintended SLA breaches. |
| EnableInternalTestMailbox | True/False | Boolean | Enables internal email functionality without affecting external dependencies. |
| EnableFTPSharing | True/False | Boolean | Enables FTP protocol to upload files from a workstation to a specified FTP server. Supported file types include **CSV**,** Excel (XLS, XLSX)**, and **XML**. |
| EnableServerSideValidationforReadOnlyFields | True/False | Boolean | Enables server-side validation of the read-only field, configured at the field level. |
| FullTextSearchRelevanceRanking | True/False | Boolean | Enables search relevancy based on the full-text search query. |
| EnableUKEnglishLocalization | True/False | Boolean | Enables content localization English (United Kingdom) language. |
| HideRemoteHostConnection | True | Boolean | Hides the Remote Host Connection navigation option (Run Program – Remote Host) under Integration Setup when the value is set to true. |
| HideDataImport | Email, upload, sccm, ftp, sftp, epm, discovery | Text | Hides configured values in the UI when the global constant is enabled and prevents users from viewing or selecting those values. |
| EnableSecureEmailProcessing | Existing customers: False | Boolean | Specifies whether ITSM accepts email-based record updates only from recognized conversation participants. Users become participants when added to the
**To**
or
**Cc**
field of email in the conversation.
**Caution**
: Enabling this setting can affect existing workflows that rely on forwarded emails, distribution lists, BCC recipients, or external participants to update records through email responses. |