---
title: Linking Software Packages to Software Records
slug: neurons-for-itsm/admin-user-help/enu/latest/linking-software-packages-to-software-records
createdAt: 2026-07-14T19:16:43.758Z
---

Use the DSM user interface to create installable software packages. You can optionally use the Neurons for ITSM server to associate one or more DSM-defined software packages to a Neurons for ITSM software record.

The application displays Neurons for ITSM software records, which are containers for groupings of software packages, as selectable choices in the **Software** field of the **Software Details** tab of a **Software Installation Request** template.

:::hint{type="info"}
If an appropriate Neurons for ITSM software record does not exist, create a new record.
:::

1. Log into the Service Desk console.
2. Open the **DSM Software Package - Legacy** workspace. A list of packages is displayed.
3. Double-click the record to link to Neurons for ITSM software.
4. From the **FRS Software** tab, click **Link**. A list of Neurons for ITSM software records is displayed.
5. Choose the record to which to link software packages, then click **Select**.
6. Repeat to link other Neurons for ITSM software to the software package.
7. Click **Save**.

## Creating a New Software Record and Linking to a Software Package

If the existing set of Neurons for ITSM software records does not meet your requirements, create a new software record.

1. Log into the Service Desk console.
2. Open the **DSM Software Package - Legacy** workspace.
3. Select the record to link to the Neurons for ITSM software, and open it.
4. From the **FRS Software** tab, click **New FRS\_Software**.
5. Enter information into the **Name**, **Version**, **Edition**, and **Price** fields as needed.
6. Click **Save**. The new Neurons for ITSM software record is now associated with the DSM software package.

## Viewing Operating Systems Linked to Software Packages

In DSM, software packages are mapped to one or more operating systems. After the DSM synchronization occurs, the operating systems that are associated with software packages are populated in Neurons for ITSM from DSM.

Operating systems that are linked to software packages appear as a pre-populated field in the **Software Installation Request** template when a user in the Self Service portal selects a software package from the software menu. The value of the operating system field is also derived from the computer selected.

1. Log into the Service Desk console.
2. Open the **DSM Software Package - Legacy** workspace.
3. Select a record to view the associated operating systems, and open it.
4. Select the **Platform** tab. View the linked operating systems.