---
title: Linking Configuration Items to Other Business Objects
slug: neurons-for-itsm/admin-user-help/enu/latest/linking-configuration-items-to-other-business-objects
createdAt: 2026-07-14T19:16:36.637Z
---

Incidents, problems, changes, and releases can be created or linked from the **Configuration Management** workspace. If the configuration item record was created from an incident, problem, change, or release, then the record appears under the corresponding tab.

- [Creating an Incident, Problem, Change, or Release Record](docId:1EuWxbtbZtYkaeMFn-8HM)
- [Linking to an Incident, Problem, Change, or Release Record](docId:1EuWxbtbZtYkaeMFn-8HM)
- [Unlinking from a Business Object Record](docId:1EuWxbtbZtYkaeMFn-8HM)
- [Viewing Linked Record Details](docId:1EuWxbtbZtYkaeMFn-8HM)

## Creating an Incident, Problem, Change, or Release Record

You can create a new business object record within the **CI** workspace, automatically linking it to the configuration item.

1. Log in to the application as a Configuration Manager.
2. Open the **CI** workspace.
3. Open the configuration item you for which to create the record. The details page appears.
4. Select the corresponding tab (Incident, Problem, Change, or Release), then click **New *object*** or click the drop-down list to select one of the templates. The **New *object*** form appears. When using a template, some fields contain default values. See [Using Default Business Object Templates](docId\:MnR4Ykid4h1YDxsTkeTYn) for more information on each template.

:::Paragraph{indent="1"}
*Choose the Appropriate Tab within a Configuration Item Record*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ZUeh6zeoTMC2QucEcdC1H_ci-linking-tabs.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/ci linking tabs.png" githubPath="Content/Resources/Images/help-images/ci linking tabs.png" showCaption="false" indent="1"}

5. Enter information into the fields. See [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg), [Creating a Change Request](docId\:MDrXfMLfHaRSkGe6zBd0y), [Working with Problems](docId\:sEt5UM_9O_nW5uNSJvTF-), or [Creating a Release Request](docId\:RqhA2cFb6-XPbE6bk6Yub) for more information on the fields.
6. Click **Save** to save your changes to the business object record. Click **Save**.
   - The new record appears under the corresponding tab.
   - The new record appears in the corresponding workspace.
   - Change Managers can see and edit configuration item records linked to change records.
   - Problem Managers can see and edit configuration item records linked to problem records.
   - Release Managers can see and edit configuration item records linked to release records.

## Linking to an Incident, Problem, Change, or Release Record

You can link an existing business object record to a configuration item within the **CI** workspace.

1. Log in to the application as a Configuration Manager.
2. Open the **CI** workspace.
3. Open a configuration item. The details page appears.
4. Select the corresponding tab (incident, problem, change, or release).
5. Click **Link **:inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/1DkyG_DYP0pD9XYW791JE_link.png" alt caption size="10" width="18" height="11"}. A list of object records appears.
6. Select the record to link, then click **Select**. The linked record appears in the list.
7. Click **Save**.

:::Paragraph{indent="1"}
The number of linked records appears in the tab name.
:::

:::Paragraph{indent="1"}
*Sample Configuration Item Showing One Linked Incident Record*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/hNnvOBlEN_AVlm--D6Rkm_ci-number-of-linked-records.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/ci number of linked records.png" githubPath="Content/Resources/Images/help-images/ci number of linked records.png" showCaption="false" indent="1"}

## Unlinking from a Business Object Record

1. Log in to the application as a Configuration Manager.
2. Open the **CI** workspace.
3. Open a configuration item. The details page appears.
4. Select the record from the corresponding tab.
5. Click **Unlink** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fVSMoa8judBqtvBzQtgvv_unlink.png" alt caption size="10" width="18" height="15"}.

The record no longer appears on the list.

## Viewing Linked Record Details

You can view the linked record within the corresponding workspace and modify the data. For example, you can update the status of a change record.

1. Log in to the application as a Configuration Manager.
2. Open the **CI** workspace.
3. Open a configuration item. The details page appears.
4. Select the corresponding tab (incident, problem, change, or release).
5. Select the record to view from the list, then click **Go To**.

The corresponding workspace opens showing the record details.