---
title: Knowledge Actions
slug: neurons-for-itsm/admin-user-help/enu/latest/knowledge-actions
createdAt: 2026-07-14T19:16:40.278Z
---
Knowledge actions are enabled only when an incident is resolved or closed. A new article is created in draft status. Select the article and click **Go to** to open the article, enter other information, then submit it for review.
| Action Menu Option | Action Taken |
| ------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Archive Knowledge Article | Available only to Knowledge Managers. Updates the status of the article to archived.
**NOTE**: This action is enabled only when the status of the article is published. |
| Article Feedback | Opens the **New Article Feedback** window. Enter your feedback and click **Save**. Your feedback is linked to the knowledge article and appears on the **Feedback** tab. |
| Create Assignment | Creates a task record. |
| New Document Article | Creates a new document in the Knowledge Base with the same summary (title field in knowledge) and description as the incident. The application creates a new article and puts it in draft status.
Select the article and click **Go to** to open it. Enter or modify information and submit it for review. |
| New Error Message Article | Creates a new error message in the Knowledge Base with the same summary (title field in knowledge), description, and resolution as the incident. The application creates a new article and puts it in draft status. Select the article and click **Go to** to open it. Enter or modify information and submit it for review. |
| New Issue and Resolution Article | Creates a new issue resolution article in the Knowledge Base with the same summary (title field in knowledge), description, and resolution as the incident. The application creates a new article and puts it in draft status. Select the article and click **Go to** to open it. Enter or modify information and submit it for review. |
| New Patch Article | Creates a new patch article in the Knowledge Base with the same summary (patch name field in knowledge) and description (installation instruction field in knowledge) as the incident. The application creates a new article and puts it in draft status. Select the article and click **Go to** to open it. Enter or modify information and submit it for review. |
| New Q\&A Article | Creates a new Q\&A article in the Knowledge Base with the same summary (How do I?/How can I? field in knowledge) and resolution (answer field in knowledge) as the incident. The application creates a new article and puts it in draft status. Select the article and click **Go to** to open it. Enter or modify information and submit it for review. |
| New Reference Article | Creates a new reference article in the Knowledge Base with the same summary (title field in knowledge) and description as the incident. The application creates a new article and puts it in draft status. Select the article and click **Go to** to open it. Enter or modify information and submit it for review. |
| Post Social Message Associated with Change | The **Post Social Message Associated with Change** action in the **Incident** workspace shares the change on the Social Board. |
| Publish Knowledge Article | Available only to Knowledge Managers. Updates the status to published and fills in the published date field to the current date. |
| Submit for Review | Updates the status of the article to in review, which triggers the approval workflow.
**NOTE**: This action is enabled only when the status of the article is draft. |