---
title: Ivanti Neurons Workflow Integration
slug: neurons-for-itsm/admin-user-help/enu/latest/ivanti-neurons-workflow-integration
createdAt: 2026-07-14T19:16:29.417Z
---

You can automatically invoke and execute the **Neurons** workflow to a target device or user from a support ticket in Neurons for ITSM. Upon successful completion of the workflow, the **Neurons for Healing** panel in Neurons for ITSM displays a success message. You can trigger the **Neurons **workflow from Neurons for ITSM using the following ways:

- Execute the Neurons workflow using a template linked to a Quick Action
- From the Neurons for Healing tab in the Related Items panel – Human in Loop Approach

:::hint{type="info"}
This feature is available in Ivanti Neurons for ITSM from version 2021.1 onwards.
:::

:::hint{type="danger"}
**Please Note:** The Neurons for Healing Quick Action is deprecated. Use the [Neurons Bot](docId\:LMf9Sf0pRhqB6pt-XixTT) Quick Action to invoke Neurons workflow.
:::

## Creating the Neurons Workflow Configuration

:::hint{type="info"}
You can configure the **Neurons **workflow on your tenant by raising a Service Request to the Ivanti Operations team. The **Neurons **workflow is currently available only for Cloud customers.
:::

1. Log in to Neurons for ITSM with the Administrator user role.
2. Click **Configure Application** to go to the Configuration Console.
3. From the Configuration Console, click **Build > Business Objects > Incident** to open the **Incident **business object.
4. Under the **Details** field > **Special Purpose** fields sections, set the Boolean field for **IsNeuronsWorkflowExecutedFieldRef**.

:::hint{type="info"}
If you do not select the Boolean field, the record will not trigger the **Neurons** workflow. You can either use an existing Boolean field or create a new field to link with **IsNeuronsWorkflowExecutedFieldRef**. Refer to [Using Form Field Types](docId:1RVGuxdd6glW0fmpaNdjt) to create a new Boolean field.
:::

5. Click **Build > Global Constants** and set the** EnableNeuronsForHealing** value to True.

## Execute Neurons Workflow using the Template linked to a Quick Action

Follow these steps to trigger a **Neurons** workflow from Neurons for ITSM:

1. Log in to the** Ivanti Neurons** tenant.
2. Create a new workflow in the** Ivanti Neurons** tenant. For example, create the **Test Neurons** workflow. Refer to [Neuron Workflow Builder](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/neuron-workflow-builder.htm) for more information.
3. Log in to Neurons for ITSM as an Administrator.
4. Click **Configure Application **to go to the Configuration Console.
5. From the Configuration Console, click **Build > Business Objects > Incident > Quick Actions** to open the **Quick Actions** workspace.
6. Open the **Template** from the **Create New Actions** tab.
7. Enter data into the following fields:
   - **Enter Action Name**: A unique name for the Quick Action template. For example, type **Detect UAC in windows**.
   - **Enter Action Description**: A description of what the Quick Action does.
   - **Enter Category**: Select the template category from the list.
8. Enter data into the following fields:
   - **Field Name**: Type the name of the field.
   - **Field Value**: Set a value for the field.
9. Click the **Add **icon at the end of a field line. A new blank field is inserted below.
10. Repeat to add more fields if required.
11. Under the **Additional Actions **section, select **Neurons for Healing** from the list for the **Add New Action** field.
12. Click the **Add **icon at the end of a field line.
    The list of new actions for the **Neurons **workflow and the **Execute below Action after Save **check box appears.
13. Select **Execute below Action after Save**.

:::hint{type="info"}
The **Execute below Action after Save** field will allow all template actions after saving the service ticket.
:::

14. Under the** New Actions – Neurons Workflow** section, enter data into the following fields:
    - **Workflow**: Select **Test Neurons** from the list that you created in the **Neurons **tenant ([Creating the Neurons Workflow Configuration](docId\:RmHfIEqY5D83p6L7b_0Zg), step 4)
    - **On Success**: Select the Quick Action to run when the workflow executes successfully. You can either use an existing Quick Action or create a new Quick Action for the **On Success** field.
    - **On Failure**: Select the Quick Action to run when the workflow is a failure. You can either use an existing quick action or create a Quick Action for the **On Failure** field.
    - **Enter Keywords**: Keywords for searching the **Neurons **workflow.

:::hint{type="info"}
These keywords are matched with the words typed the Summary field to fetch these Quick Actions.
:::

15. Click **Save**.
16. Log in to the Service Desk console.
17. Open the **Incident **workspace.
18. Click **New **and select the new template **Detect UAC in windows** (created in the step 7) from the list.
19. Under the **Asset **section, click** Link** to add the device to the **Neurons **workflow.

:::hint{type="info"}
To trigger a **Neurons **workflow, you can only link a device which has an** Agent ID**. Other devices cannot be linked to trigger the **Neurons **workflow. You can also link multiple devices that have Agent IDs. The Agent ID can be easily fetched from the Neurons Tenant. For more information, refer to the [Neurons help](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/scheduled-neurons.htm).
:::

20. Enter data in the remaining fields. Refer to [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg).
21. Click **Save**. You can also click** Save and Execute** in the **Neurons for Healing** panel.
22. Click the **Refresh **button.
    The **Get Current Status** button appears in the **Neurons for Healing** panel.

:::Paragraph{indent="1"}
*Neurons Workflow Status*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/nKz5Jd1BUjqJWu3kcSELO_get-current-status.png" alt="The Neurons workflow status." position="flex-start" size="40" initialPath="../../Resources/Images/Configure/Neurons Workflow/Get-Current-Status.png" githubPath="Content/Resources/Images/Configure/Neurons Workflow/Get-Current-Status.png" showCaption="false" indent="1"}

The wait time depends on the complexity of the workflow. For more information, refer to [Neurons for Workflow Builder](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/neuron-workflow-builder.htm).

23. Click **Get Current Status**.
    When the workflow execution completes, a message “Action is successful” displays in the **Neurons for Healing** panel.
24. Make sure the **On Success** Quick Action has run when the workflow executes successfully or else make sure the **On Failure** Quick Action has run when the workflow is a failure.

## Neurons for Healing – Human in Loop Approach

Follow the below steps to trigger a **Neurons **workflow from Neurons for ITSM using the Human in Loop approach:

1. Log in to the** Ivanti Neurons** tenant.
2. Create a new workflow in the** Ivanti Neurons** tenant. For example, create the **Test Neurons** workflow. Refer to [Neuron Workflow Builder](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/neuron-workflow-builder.htm) for more information.
3. Log in to Neurons for ITSM with the Administrator user role.
4. Click **Configure Application** to go to the Configuration Console.
5. From the Configuration Console, click **Build > Business Objects > Incident > Quick Actions** to open the **Quick Actions** workspace.
6. Open the **Neuron for Healing** Quick Action from the** Create New Actions** tab.
7. Enter data into the following fields:
   - **Enter Action Name**: A unique name for the Quick Action template. For example, type **Detect UAC in windows**.
   - **Enter Action Description**: A description of what the Quick Action does.
   - **Enter Category**: Select the category from the list.
   - **Workflow**: Select the **Test Neurons** workflow that you created in the** Ivanti Neurons** tenant. ([Creating the Neurons Workflow Configuration](docId\:RmHfIEqY5D83p6L7b_0Zg), step 4)
   - **On Success**: Select the Quick Action to run when the workflow executes successfully. You can either use an existing Quick Action or create a new Quick Action for the **On Success** field.
   - **On Failure**: Select the Quick Action to run when the workflow is a failure. You can either use an existing Quick Action or create a Quick Action for **On Failure** field.
   - **Enter Keywords**: Keywords for searching the **Neurons **workflow.

:::hint{type="info" indent="1"}
These keywords are matched with the words typed the Summary field to fetch these Quick Actions.
:::

8. Click **Save**.
9. Log in to the Service Desk console.
10. Open the **Incident **workspace.
11. Click **New**.
    A blank form opens.
12. Start typing in the **Summary **field. The **Neurons for Healing **panel displays all the Quick Actions which are configured with the matching keyword.

*List of Matching Quick Actions*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vmBctjcM5Rswlv7VFz-n9_neurons-message.png" alt="List of matching Quick Actions." position="flex-start" size="40" initialPath="../../Resources/Images/Configure/Neurons Workflow/Neurons-message.png" githubPath="Content/Resources/Images/Configure/Neurons Workflow/Neurons-message.png" showCaption="false" indent="1"}

13. Under the **Asset **section, click **Link **to add the device.

:::hint{type="info"}
You can only link the device which has an **Agent ID**, to trigger a **Neurons **workflow. Other devices cannot be linked to trigger the **Neurons **workflow. You can also link multiple devices that have Agent IDs.
:::

14. Enter data in the remaining fields. Refer to [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg).
15. Click** Save and Execute** in the** Neurons for Healing **panel for the **Test Neurons** workflow.
16. Click the **Refresh **button.
    The** Get Current Status** button appears in the **Neurons for Healing** panel.
17. Click **Get Current Status**.
    When the workflow execution completes, a message “Action is successful” displays in the** Neurons for Healing** panel.
18. Make sure the **On Success** Quick Action has run when the workflow executes successfully or else make sure the **On Failure** Quick Action has run when the workflow is a failure.