---
title: Invoking a Neurons Bot
slug: neurons-for-itsm/admin-user-help/enu/latest/invoking-a-neurons-bot
createdAt: 2026-07-14T19:16:48.110Z
---

Ivanti Neurons Bots provide powerful hyper-automation capabilities. Neurons Bots capability within Ivanti ITSM provides an integration between ITSM and Ivanti Neurons, and enables you to invoke a Neurons Bot from ITSM.

You invoke a Neurons Bot by running a Neurons Bot Quick Action from a record. The target type set on the Quick Action determines what the Neurons Bot runs against, and which record must be linked before the Quick Action can run. To Configure Neurons Bot Quick Action refer to [Neurons Bot Quick Action](docId\:LMf9Sf0pRhqB6pt-XixTT).

| **Target Type** | **You can invoke from**                                                        | **Required identifier**                                           |
| --------------- | ------------------------------------------------------------------------------ | ----------------------------------------------------------------- |
| Device          | A Business Object that has relationship to a CI record.                        | A single linked CI record with an Agent ID is mandatory.          |
| Person          | A record that is linked to an Employee record, or an Employee record directly. | A single linked Employee record with a Discovery ID is mandatory. |
| Universal       | Any business object record.                                                    | No pre-conditions required.                                       |

:::hint{type="info"}
Neurons Bots can be invoked from a business object that has a relationship (link) to, or can be invoked from, a **CI** business object record. Also note that, if the business object from which a Neurons Bot is invoked has a relationship with more than one **CI** record, an error is displayed.
:::

Target types require the Context for Neurons Bots feature flag (**EnableContextForNeuronsBots**). Without this feature flag, a Neurons Bot can be invoked only from a business object that is linked to a CI record.

:::hint{type="info"}
Contact the Ivanti Cloud Operations team and request that the **EnableContextForNeuronsBots** feature flag is enabled.
:::

Supported OOTB (Out Of The Box) business objects you can invoke a Neurons Bot from if linked to a **CI** record are:

- **Incident**.
- **Change**.
- **Problem**.
- **Knowledge**.
- **Employee**

## Target Type

The target type determines what the Neurons Bot runs against, and which record must be linked before the Quick Action can run. You must select a target type before you can select a bot.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/pu-6DpvT9B6ubsVCfTRyk_target-type.png" position="flex-start" size="80" width="1785" height="906" initialPath="../../Resources/Images/Target-Type.png" githubPath="Content/Resources/Images/Target-Type.png" darkWidth="1785" darkHeight="906" showCaption="false"}

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/unAipCtDPAe0EPJ54DPiF_trarget-type-bot.png" position="flex-start" size="80" width="1785" height="917" initialPath="../../Resources/Images/Trarget-Type-Bot.png" githubPath="Content/Resources/Images/Trarget-Type-Bot.png" darkWidth="1785" darkHeight="917" showCaption="false"}

| **Target Type** | **You can invoke from**                                                       | **Required identifier**                                           |
| --------------- | ----------------------------------------------------------------------------- | ----------------------------------------------------------------- |
| Device          | A Business Object that has relationship to a CI record or CI directly.        | A single linked CI record with an Agent ID is mandatory.          |
| People/Person   | A record that is linked to an Employee record, or an Employee record directly | A single linked Employee record with a Discovery ID is mandatory. |
| Universal       | Any business object record                                                    | No pre-conditions required                                        |

When you configure the **Neurons Bot Quick Action**, you select the target type first, and then select the **Neurons Bot**. The Bot list displays only the Neurons Bots that match the target type you selected.

A Neurons Bot Quick Action with the target type set to **Universal** has no requirements, and you can invoke it from any business object.

For the **Device** and **People/Person** target types, record must be linked:

- For the **Device** target type, the record must be linked to a single record with an **Agent ID** or an error is displayed.
- For the **People/Person** target type, the record must be linked to a single record with a **Discovery ID** or an error is displayed.

:::hint{type="info"}
A Neurons Bot can be invoked from a record that is linked to the target record, or directly against the target record. For information, see Neurons Bot Quick Action.
:::

In this topic:

- [Invoke a Neurons Bot](docId\:B2hO_kDNfBQhQeJ-M5sEB)
- [Invoke a Neurons Bot from a Workflow](docId\:B2hO_kDNfBQhQeJ-M5sEB).
- [Check a Neurons Bot Invocation and Invocation Results](docId\:B2hO_kDNfBQhQeJ-M5sEB).
- [Troubleshooting a Neurons Bot Invocation](docId\:B2hO_kDNfBQhQeJ-M5sEB).

For more information, refer to [Neurons Bots](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/bots.htm).

For information on enabling a Neurons Bot you can invoke from within ITSM, refer to [Neurons Bots Integration for ITSM](docId\:n0I-ooX6E0V_jmx9HaEhG).

## Invoke a Neurons Bot

1. Open the business object record that is linked to the **CI** record you want to invoke a Neurons Bot upon.

   :::hint{type="info"}
   The business object selected to invoke the Neurons Bot must only be linked to a single **CI** record; if it is linked to more than one **CI** record, an error is displayed.
   :::

:::hint{type="info" indent="1"}
For the **Device** target type, open a record that is linked to a single **CI** record with an **Agent ID**. For the **People/Person** target type, open a record that is linked to a single Employee record, or open the Employee record directly. Only the Employee business object has the **Discovery ID** field. For the **Universal** target type, open any business object record.
:::

:::Paragraph{indent="1"}
Click **More**, and select the required Neurons Bot Quick Action.
If the Neurons Bot Quick Action requires user input, a dialog box opens.
:::

2. Enter the required input into the dialog box, and click **OK**. Skip this step if no input is required.
   The Neurons Bot is invoked and performs the action.

When the Neurons Bot invokes successfully, a Neurons Bot&#x73;**&#x20;Invocation** confirmation is displayed.

## Invoke a Neurons Bot from a Workflow

You can invoke a Neurons Bot from a workflow by configuring it to trigger a Neurons Bot Quick Action. For example, you may want to trigger a Neurons Bot when a record field is updated, or certain field conditions are met.

**To configure a workflow with a&#x20;**&#x4E;eurons Bo&#x74;**:**

1. Create a new workflow, or edit an existing workflow:
   - To create a new workflow, refer to [Creating a Workflow](docId\:p4kB1HCF81WNxmoQhBcjs).
   - To edit an existing workflow, refer to [Modifying a Workflow](docId\:p4kB1HCF81WNxmoQhBcjs).
2. Configure the workflow to trigger the Neurons Bot (refer to [Configuring a Trigger](docId\:p4kB1HCF81WNxmoQhBcjs)).

**Example:**

In this example, a workflow (**Run WorkflowAction**) is created to trigger a Neurons Bot Quick Action named **WorkflowAction**. The workflow is configured to trigger the Quick Action when the **Source** field in an **Incident** record linked to a **CI** is updated.

*Workflow Properties Block configured to run the WorkflowAction&#x20;*&#x4E;eurons Bot Quick Action

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/qOh97iiF5FRptA-4S9LZZ_workflowpropertiesblockconfig.png" alt="Screenshot of the workflow designer showing the workflow properties block" position="flex-start" size="40" initialPath="images/workflow_properties_block_config.png" githubPath="Content/Configure/Neurons/images/workflow_properties_block_config.png" showCaption="false" width="1105" height="369" darkWidth="1105" darkHeight="369"}

*Workflow configured to trigger the&#x20;*&#x4E;eurons Bo&#x74;*&#x20;when the Source field of a linked Incident record is updated.*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ihUG3ek0FGPGSSAT3MODs_workflowtriggerconfig.png" position="flex-start" size="40" initialPath="images/workflow_trigger_config.png" githubPath="Content/Configure/Neurons/images/workflow_trigger_config.png" showCaption="false" width="575" height="376" darkWidth="575" darkHeight="376"}

## Check a Neurons Bot Invocation and Invocation Results

Once a Neurons Bot is invoked, you can check the invocation status and results from the related **CI** business object record.

::::ExpandableHeading
## To Check Invocation Status

The **Neurons Bot Invocations** tab displays a list of bot invocations. Each entry contains status information for a single bot invocation. A single bot invocation may provide multiple results, which are displayed in the **Neurons Bot Results** tab.

1. Open the related **CI** business object record.
2. Select the Neurons Bo&#x74;**&#x20;Invocations** tab.
   If this tab is not visible, click the **Restore hidden tabs** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Z5N3hxvDZu97kVdPqLwgt_hiddentabsicon.png" alt caption size="10" width="19" height="20"}, and then select it from the list.
3. Double-click the invocation record in the list.
   The **Edit&#x20;**&#x4E;eurons Bo&#x74;**&#x20;Invocation** dialog opens.

*The Edit Neurons Bot Invocation Dialog*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-xi-WOtCW70q15rPsbzzz_editneuronsbotinvocationdialog.png" alt="Screenshot of the edit neurons bot invocation dialog" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Edit_Neurons_Bot_Invocation_Dialog.png" githubPath="Content/Resources/Images/help-images/Edit_Neurons_Bot_Invocation_Dialog.png" showCaption="false" width="705" height="383" darkWidth="705" darkHeight="383" indent="1"}

:::hint{type="info"}
In this version of ITSM, edits are not enabled for this dialog.
:::

- **Bot Name**: Name of the bot that was invoked.
- **Completion State**: Current state of invocation, which can be:
  - Pending
  - In Progress
  - Success
  - Failed
  - Timed Out
  - Skipped
  - Unknown
- **Invoked On**: Date/time the bot was invoked.
- **Started On**: Date/time the bot started running and processing inputs.
- **Finished On**: Date/time the bot finished running.
- **CI Results**: Contains invocation results. There may be multiple results. Double-click results to access the result records directly.
- **Inputs**: Contains a log of input parameter ID's (in JSON) against the values sent when invoking the bot. This field is empty if no parameter IDs are sent.
- **Failure Code**: Contains a failure code if the bot fails to run or complete.
- **Failure Reason**: Contains information on the reason the bot failed to run or complete.
::::

::::ExpandableHeading
## Viewing All Invocations in Ivanti Neurons Bot Results workspace in ITSM

The Neurons Bot Invocations workspace displays all Neurons Bot invocations for the tenant, from every business object and every target type. Use this workspace to review invocations for a business object that does not have the Neurons Bot Invocations child panel.

**Access the Bot Results Workspace**

- From the **Ivanti Neurons Home** page, select **More**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-j1ylc0K0sMZqIaaKJ8rm_invoking-a-neurons-botpdf.png" size="80" isUploading="false" width="1347" height="848" darkWidth="1347" darkHeight="848" showCaption="false"}

- In the **Search** bar, enter **Ivanti Neurons Bot Results**, and then select the matching result.

The **Ivanti Neurons Bot Results workspace** opens, displaying a list of all executed Neurons bots.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/dZXIpyIaB1sxpbutsUG6b_invoking-a-neurons-bot-image2pdf.png" size="80" isUploading="false" width="1963" height="1008" darkWidth="1963" darkHeight="1008" showCaption="false"}

**Ivanti Neurons Bot Results Workspace Details**

- **Bot Name:** Name of the bot that was invoked.
- **Target Type:** The target type of the Neurons Bot Quick Action that was invoked.
- **Completion State:** Current state of the invocation.
- **Invoked On:** Date and time the bot was invoked.
- **Started On:** Date and time the bot started running and processing inputs.
- **Finished On:** Date and time the bot finished running.
- **Failure Code:** Contains a failure code if the bot fails to run or complete.
- **Failure Reason:** Contains information on the reason the bot failed to run or complete.
- **Source Object:** The business object that the Neurons Bot was invoked from.

The **Target Type** and **Source Object** columns are displayed only in the workspace. The Neurons Bot Invocations tab on a record does not display them.

**View Log Messages for a Bot**

To view the log messages for a specific bot execution:

- In the workspace, select a **Bot** from the list.
- A details panel opens below for the selected entry.
- Review the log messages and input parameters in the details panel.

:::hint{type="info"}
* If no log messages are available for a selected bot, the details panel appears empty.
* The Neurons Bot Invocations child panel on a record display only the invocations for that record. To identify the target type or the originating business object of an invocation, use the **Neurons Bot Invocations** workspace.
* For a business object that is supported out of the box, or that has the Neurons Bot Invocations child panel configured, you can review invocations on the record's Neurons Bot Invocations tab. For a business object that does not have the child panel, use the Neurons Bot Invocations workspace to review its invocations.
:::
::::

::::ExpandableHeading
## Adding Neurons Bot Invocations to a Business Object

The child panel requires a direct relationship between your business object and the Neurons Bot Invocation object. The internal reference name and the link field must use the exact values given in the following steps; the relationship does not work if you use different values.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4mEIX3kQSnUAZ_6JaJsVo_invoking-a-neurons-bot-image3pdf.png" size="80" isUploading="false" width="1961" height="999" darkWidth="1961" darkHeight="999" showCaption="false"}

1. Navigate to **Settings**, and then, under **Build**, select **Business Objects**.
2. Open the business object you want to add the child panel to.
3. Select the **Relationships** tab, and then select **Add New Relationship**.
4. From the list of objects, select **NeuronsBotInvocation**.
5. On the **Relationship's Details** page, set **Internal Reference Name** to “**ByInvocation**”
6. In the **NeuronsBotInvocation** pane, select **InvocationLink** from the dropdown.
7. Click **Save**.

Now, the business object will be available under the Neurons Bot Invocation object.

### Add the Neurons Bot Invocations Child Panel

1. On the business object, select the **Layouts** tab, and then open the layout you want to edit.
2. Under **Views in this layout**, select the **Form view** under the View Name.
3. Under **Child Panels**, select **Add Child Panel**.
   Enter name under the display name for the child panel.

:::hint{type="info"}
Use this name so that the child panel matches the panel on business objects that support it out of the box. You can enter a different name if required.
:::

4. In the **Object** pane, select **Edit**.
5. The **FormView Child Panel Relationship Editor** dialog box opens.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/c5XAZijPmn7BUHpIwInlW_invoking-a-neurons-bot-image4pdf.png" size="80" isUploading="false" width="1960" height="999" darkWidth="1960" darkHeight="999" showCaption="false"}

6. Select **Use only direct relationship to child object(s)** radio button.
7. From the Direct Relationship list, select the Neurons Bot Invocation relationship you created from the dropdown.
8. Click **Save**.
9. Edit the **Toolbar** as per your requirement.
10. In the **List** column, select **NeuronsBotInvocations**.
11. Select the checkbox for **Show Count in Title** to display the number of invocations in the tab title.
12. Click **Save**.

### Verify the Child Panel Configuration

After you save, compare the child panel row against the following values.

| **Column**      | **Value**                                        |
| --------------- | ------------------------------------------------ |
| Display Name    | Neurons Bot Invocations, or the name you entered |
| Object          | NeuronsBotInvocation                             |
| Relationship(s) | \<business object>                               |
| Display         | List                                             |
| List            | NeuronsBotInvocations                            |
| Form(s)         | NeuronsBotInvocation                             |
| Placement       | Tab                                              |

### Assign Workspace to Business Object

Perform the following steps only when adding a workspace to a new business object.

1. In the Configuration Console, go to **Configure** > **Users and Permissions** > **Roles and Permissions**.
2. In the **Roles and Permissions** list, select **Admin**.
3. Click on the **Top Level Tabs** tab.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/mDJHcocxeKcCAwksfIAA5_invoking-a-neurons-bot-image5pdf.png" size="80" isUploading="false" width="1958" height="1002" darkWidth="1958" darkHeight="1002" showCaption="false"}

4. Click **ADD NEW TAB**, select **Object workspace** from the list.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ZxUKKWb9uj2brgV6SlPu4_invoking-a-neurons-bot-image6pdf.png" size="80" isUploading="false" width="1965" height="1004" darkWidth="1965" darkHeight="1004" showCaption="false"}

5. Add **Name** in the name field.
6. Under **Object Workspace's** Configuration:
   - select **Object** from the dropdown menu.
   - Select **Layout** from the dropdown menu.
7. Click on **ADD THIS TAB**.
8. Click **SAVE**.
::::

::::ExpandableHeading
## To Check Invocation Results

The Neurons Bot**Results** tab displays a list of results for each invocation. There may be one or more results for a single bot invocation.

The results are viewed in the **Ivanti Neurons Bot Result** dialog, or in the **Ivanti Neurons Bot Results** workspace.

1. Open the related **CI** business object record.
2. Select the Neurons Bo&#x74;**&#x20;Results** tab.
   If this tab is not visible, click the **Restore hidden tabs** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Z5N3hxvDZu97kVdPqLwgt_hiddentabsicon.png" alt caption size="10" width="19" height="20"}, and then select it from the list.
3. Double-click the invocation record in the list to open the result dialog, or click **Go to** to open the **Ivanti Neurons Bot Results** workspace.

*The View Neurons Bot Invocation CI Result Dialog*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/TVxVZ6dD6L5UzhA_wsxVk_viewneuronsbotinvocationciresultdialog1.png" alt="Screenshot of the view neurons bot invocation CI result dialog" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/View_Neurons_Bot_Invocation_CI_Result_Dialog1.png" githubPath="Content/Resources/Images/help-images/View_Neurons_Bot_Invocation_CI_Result_Dialog1.png" showCaption="false" width="720" height="479" darkWidth="720" darkHeight="479" indent="1"}

*The Ivanti Neurons Bot Results Workspace*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/SfO7-Ja7MABIT1B-hOXCz_neuronsbotresultsworkspace.png" alt="screenshot of the ivanti neurons bot results workspace" position="flex-start" size="40" initialPath="images/neurons_bot_results_workspace.png" githubPath="Content/Configure/Neurons/images/neurons_bot_results_workspace.png" showCaption="false" width="1645" height="754" darkWidth="1645" darkHeight="754"}

:::hint{type="info"}
Administrators can also open the **Ivanti Neurons Bot Results** workspace from the **Workspaces** list. Administrators can enable other roles to open this workspace, if you require access contact your Administrator.
:::

- **Device Name**: The name of the asset to which the messages apply (only displayed in the **Ivanti Neurons Bot Results** workspace).
- **Agent Identifier**: ID of the IvantiNeurons agent running on the **CI** device
- **Result State**: State of invocation, which can be:
  - In Progress
  - Complete
  - Failed
  - Timed Out
  - Skipped
  - Unknown
- **Log Messages**: Displays messages generated for the Neurons Bot run. Messages are displayed as they are generated.
  - **Sent**: Date and time the message was sent.
  - **Message**: Contents of the message. Use the vertical scroll bar to view larger message contents. Use the **Next** and **Previous** buttons to move between pages.
- **Bot Name**: Name of the bot that produced the result.
- **Completion State**: Current state of invocation, which can be:
  - Pending
  - In Progress
  - Success
  - Failed
  - Timed Out
  - Skipped
  - Unknown
- **Invoked On**: Date/time the bot was invoked.
- **Started On**: Date/time the bot started running and processing inputs.
- **Finished On**: Date/time the bot finished running.
- **Inputs**: Contains a log of input parameter IDs (in JSON) against the values sent when invoking the bot.
::::

::::ExpandableHeading
## Device Type

A Neurons Bot that uses the Device target type produces one or more results for each invocation. You check the results from the CI business object record that the bot ran against. The results are viewed in the Ivanti Neurons Bot Result dialog box, or in the Ivanti Neurons Bot Results workspace.

- **Device Name**: The name of the asset to which the messages apply (only displayed in the **Ivanti Neurons Bot Results** workspace).
- **Agent Identifier**: ID of the agent running on the **CI** device
- **Result State**: State of invocation, which can be:
  - In Progress
  - Complete
  - Failed
  - Timed Out
  - Skipped
  - Unknown
- **Log Messages**: Displays messages generated for the run. Messages are displayed as they are generated.
  - **Sent**: Date and time the message was sent.
  - **Message**: Contents of the message. Use the vertical scroll bar to view larger message contents. Use the **Next** and **Previous** buttons to move between pages.
- **Bot Name**: Name of the bot that produced the result.
- **Completion State**: Current state of invocation, which can be:
  - Pending
  - In Progress
  - Success
  - Failed
  - Timed Out
  - Skipped
  - Unknown
- **Invoked On**: Date/time the bot was invoked.
- **Started On**: Date/time the bot started running and processing inputs.
- **Finished On**: Date/time the bot finished running.
- **Inputs**: Contains a log of input parameter IDs (in JSON) against the values sent when invoking the bot.

:::hint{type="info"}
Administrators can also open the Ivanti Neurons Bot Results workspace from the Workspaces list. Administrators can enable other roles to open this workspace. If you require access, contact your Administrator.
:::

### Person Target Type

A Neurons Bot that uses the Person target type is invoked against an Employee record. Check the invocation on the Neurons Bot Invocations tab of the Employee record, or in the Neurons Bot Invocations workspace, as described above. The Neurons Bot Invocations tab is available on the Employee record because the Employee business object is supported out of the box.

### Universal Target Type

A Neurons Bot that uses the Universal target type can be invoked from any business object. Check the invocation on the Neurons Bot Invocations tab of the record that the bot was invoked from, or in the Neurons Bot Invocations workspace, as described above. If the business object does not have the Neurons Bot Invocations child panel, use the Neurons Bot Invocations workspace, or add the child panel to the business object. Refer to Adding Neurons Bot Invocations to a Business Object.
::::

:::ExpandableHeading
## Troubleshooting a Neurons Bot Invocation

If you experience an error and a Neurons Bot fails to run when invoked, check the table below for possible reasons for the error, and possible solutions.

| **Issue**                                                                                                                                                         | **Possible Reason(s)**                                                                                                                                                                          | **Solution**                                                                                                                                                                                     |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **When run, the following Quick Action error is displayed:** **CI** record with Neurons device information must be linked prior to running this Quick Action.     | No **CI** record is linked to the current record, or is not being run directly against a **CI** record.                                                                                         | Link a **CI** record that was imported from Neurons to the current record.                                                                                                                       |
| **When run, the following Quick Action error is displayed:** **CI** record requires Neurons device information prior to running this Quick Action                 | The Quick Action is being run directly against a **CI** record, but does not have the **Agent ID** field populated.                                                                             | Ensure the Neurons Bots device synchronization has been configured to import the **Agent ID**, and it has been run successfully.<br />Run directly against a **CI** record with an **Agent ID**. |
| **When run, the following Quick Action error is displayed:** Unable to resolve relationship from \<Business Object A> to \<Business Object B> via reference name. | The Quick Action is run against an unsupported business object. Business objects that are supported OOTB are:<br />- **Incident**.<br />- **Change**.<br />- **Problem**.<br />- **Knowledge**. | Only run a Neurons Bot against a supported business object.                                                                                                                                      |
| **When run, the following Quick Action error is displayed:** Multiple Agent IDs linked. Cannot determine desired agent to target.                                 | More than one **CI** record is linked to the current record.                                                                                                                                    | Ensure that there is only a single **CI** record with a Neurons **Agent ID** linked to the current record.                                                                                       |
| **When run, the following Quick Action error is displayed:** The method or operation is not implemented.                                                          | The Action Service feature flag has not been enabled.                                                                                                                                           | Request Ivanti Cloud Operations to enable the Action Service feature flag. Refer to [More Information](docId\:XmVzlfcwDKUPKfFlHopic).                                                            |
| You created a Neurons Bot Quick Action in the Graphical Action Designer, but it is not shown when attempting to run it.                                           | The **EnableActionService** global constant has not been enabled.                                                                                                                               | Set the **EnabledActionService** global constant to **True**. Refer to [Working with Global Constants](docId\:mirDh_rHcg0jeI2i56fMm).                                                            |
| **When run, the following Quick Action error is displayed**: Employee record with Discovery ID must be linked prior to running this quick action.                 | The Quick Action uses the Person target type, and no Employee record with a Discovery ID is linked to the current record.                                                                       | Link an Employee record that has the Discovery ID field populated to the current record.                                                                                                         |
| **When run, the following Quick Action error is displayed**: Employee record requires a Discovery ID prior to running this quick action.                          | The Quick Action uses the Person target type and is run against an Employee record, but the Discovery ID field is not populated.                                                                | Enter a value in the Discovery ID field on the Employee record and then save the record.                                                                                                         |
| When run, an error is displayed indicating that more than one Employee record is linked.                                                                          | The Quick Action uses the Person target type, and more than one Employee record is linked to the current record.                                                                                | Ensure that only a single Employee record with a Discovery ID is linked to the current record.                                                                                                   |
| You cannot select a target type when you configure a Neurons Bot Quick Action in the Graphical Action Designer.                                                   | The Context for Neurons Bots feature flag has not been enabled.                                                                                                                                 | Request Ivanti Cloud Operations to enable the Context for Neurons Bots feature flag.                                                                                                             |
:::
