---
title: Integrating Patch Management
slug: neurons-for-itsm/admin-user-help/enu/latest/integrating-patch-management
createdAt: 2026-07-14T19:16:33.529Z
---

**Role:** Administrator.

**Minimum Version:** Ivanti Neurons for ITSM* 2023.4.*

With Ivanti Neurons for ITSM Patch Management, Service Desk Analysts can view all the deployed patches of an Asset in the CI workspace. This helps to easily track and analyze issues in case of incidents and fix them in optimal response time.

:::hint{type="info"}
By default, the latest 100 records are displayed; however, you can change the number. To do so, reach out to the Ivanti Operations team to define this in the Config DB.
:::

## Setting up the Patch Management Integration

Follow these steps to set up the integration:

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## Obtain and Import the Latest ITAM Package Update

Ensure you have the latest ITAM update pack installed by checking your AssetManagerDelta package version. If your current version is below "202304", you cannot use this feature and need to update it. The latest package update is available at [Ivanti Marketplace](https://marketplace.ivanticloud.com/packages/IvantiAssetManagerContentPackage/).

:::hint{type="info"}
If you need to update from more than four releases back, contact [Ivanti Professional Services](https://www.ivanti.com/en-gb/services/professional-services) prior to downloading and attempting to import the package.
:::

**To check the installed version and obtain the latest AssetManagerDelta package:**

1. Log in to Ivanti Neurons for ITAM as Asset Administrator.
2. Check your AssetManagerDelta package version:

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a. Open the **Aspect** workspace.
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b. Select **Package > Filters**, and then enter Asset in the **FIlter** field.
Your current AssetManagerDelta package is normally displayed at, or near, the top of the list; however, you may need to sort the list into ascending order.
:::

:::Paragraph{indent="1"}
c. Check your current version in the **Version** column.
As a minimum, you need to have version 202304. If your version is older, you need to update it.
If you already have the "202304" version or newer as shown below, you can exit this procedure; otherwise, continue to the next step.
:::

*Ensuring the Correct Asset Manager Package is Installed*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/67cMStI9mSgSTq6_pwppf_aspectworkspacefilteredforassetmanagerdelta.png" alt="Verifying the Asset Manager delta package version number." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/aspect_workspace_filtered_for_AssetManagerDelta.png" githubPath="Content/Resources/Images/help-images/aspect_workspace_filtered_for_AssetManagerDelta.png" showCaption="false" indent="2"}

3. Download the update pack from [Ivanti Marketplace](https://marketplace.ivanticloud.com/packages/IvantiAssetManagerContentPackage/) to a local folder.

**To import the package:**

:::hint{type="info"}
Cloud customers should submit a service request via the Customer Portal for Ivanti Cloud Operations to apply the package.
:::

1. Log in to Neurons for ITSM as Administrator.
2. Open the Configuration Console and navigate to **Build > Development Packages > Packages**.
3. Follow the steps in section *Importing a Package* in [Managing Packages](docId\:xFNOUPMwh2dQneCimXo0A) to complete the import.
::::

:::ExpandableHeading
## Enable the Global Constant

1. Log in to Neurons for ITSM as Administrator.
2. Open the Configuration Console and navigate to **Build** > **Global Constant**.
3. Set the **EnablePatchIntegration** Global Constant as **True**.
4. Save and exit.
:::

::::ExpandableHeading
## Set up the App Registration in Neurons

1. Log in to Neurons as Admintrator.
2. Navigate to **Admin** > **App Registrations** > **New Registration**.
3. Select **Custom App**, then click **Continue and Register it**.

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Once you register, the following details are displayed:
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**Neurons Auth Url**
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**Client ID**
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**Client Secret**
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*Setting up the App Registration*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5iYg3XfwQfk3xT_ZhDeFu_app-registration-in-neurons.png" alt="Setting up the app registration in Neurons." position="flex-start" size="40" initialPath="../../Resources/Images/Configure/Patch-Integration/App-Registration-In-Neurons.png" githubPath="Content/Resources/Images/Configure/Patch-Integration/App-Registration-In-Neurons.png" showCaption="false" indent="2"}
::::

:::ExpandableHeading
## Set up Client Registration

1. From ITSM, open the **Client Registration** workspace.
2. Enter the following details:
   - **Name **- enter a contextual name.
   - **Is On premise** - clear the check box since this is not supported for on-premises.
   - **Client Registration URL** - enter the Neurons Auth URL registered in the previous segment.
   - **Client ID** and **Client Secret** - get from the respective fields in the previous segment.

*Setting up the Client Registration*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/uI7F6XvTa807SsNXZWQ7y_client-registration.png" alt="Entering details for client registration." position="flex-start" size="40" initialPath="../../Resources/Images/Configure/Patch-Integration/Client-Registration.png" githubPath="Content/Resources/Images/Configure/Patch-Integration/Client-Registration.png" showCaption="false" indent="2"}
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:::ExpandableHeading
## View the Patch Updates

1. From ITSM, open the **CI** workspace.
2. Search for a device for which you wish to get Patch updates.
3. Select the device, and then select the **Patch Info** tab.
4. Click the **Get Latest Patch Info** button. A pop-up will display a success message upon fetching the updates.

*Patch Updates Displayed in ITSM*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/cV0Ko84wRdnw2u-EYzfFF_patch-updates-list.png" alt="Viewing patch update details for a device." position="flex-start" size="40" initialPath="../../Resources/Images/Configure/Patch-Integration/Patch-Updates-list.png" githubPath="Content/Resources/Images/Configure/Patch-Integration/Patch-Updates-list.png" showCaption="false" indent="1"}
:::

:::hint{type="info"}
Existing customers have to configure the CI Business Object layout to add the **Patch Info** child tab. For more information, refer to [Configuring the Layout for the CI Business Object](docId\:FbGFHYq1cQuoUAFQFCSQa).
:::