---
title: HR Requests
slug: neurons-for-itsm/admin-user-help/enu/latest/hr-requests
createdAt: 2026-07-14T19:16:40.278Z
---

The Service Requests placed by Neurons for ITSM users and by the HR team that are related to Human Resource department are logged as HR Requests.

## Creating an HR Request

1. Open the **HR Request** workspace.
2. Click **New**.
3. Enter details in the fields:
   - **Customer** - the customer's name for whom the request is placed.
   - **Team** - the team assigned to the request.
   - **Owner** - the HR team member assigned to the request.
4. Set the **Urgency** based on the priority.

## Working with the HR Request

An HR Request may need several tasks to be completed and may undergo many approvals before it is fulfilled.

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## Assigning an Owner

When HR Requests are created by non-HR users, the owner is not assigned, it is normally assigned by the HR Manager. But when a request is raised internally (from the HR Request workspace by the HR team), the **Owner** field is mandatory to log the request.

1. Open an HR Request.
2. Assign an owner in the **Owner** field and click **Save**.
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## Create a task

1. Open an HR Request.
2. Click the **New Task** button.
3. Enter the **Summary**, **Team** and other details in the **New Task** window.
4. Click **Save**.

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To perform other actions such as re-assigning a task or canceling a task, go to the [Task](docId:1wkFrkkPuwAiiz3i_ZFck) workspace.
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## Viewing approvals for a request

1. Open an HR Request.
2. Click the **Approval** tab.

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The approval records for the request are automatically created based on the request template and the approval statuses are also updated automatically.
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## Link and unlink HR Case to a request

1. Open an HR Request.
2. From the **HR Cases** tab, click the **Link** button.
3. Select the HR Case to link and click **Ok**.
4. To unlink an HR Case, select the case to unlink and click the **Unlink** button.
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