---
title: How do I ...
slug: neurons-for-itsm/admin-user-help/enu/latest/how-do-i
docTags: 
createdAt: 2026-07-14T19:16:30.127Z
---

The following topics describe specific examples on how to use Neurons for ITSM.

## Access

- [Logging in or Accessing Records Using URLs](docId\:ALn4XcfydvOqVR_JWGpm2)
- [Security Examples](docId\:eU7OLqPAXTr7Tztg2h5Ns)

## Business Objects

- [Displaying Change Attachments in Incident Record](docId\:DJcNSR5kq_UQCLotw6HRD)
- [Displaying Problem Attachments as a Separate Child Panel for Parent Incident](docId\:DJcNSR5kq_UQCLotw6HRD)
- [Example: Enabling Cost Items in a Business Object](docId\:h3PjINcqoq7aLCFGJldBQ)

## Business Rules

- [Example: Updating Field Values in Related Business Objects](docId:2mPmdYL1HTw303DEX0hnW)

## Calendar

- [Creating a Calendar](docId\:uM4P4lk5cgO5E3EF9ldPl)

## Constants

- [Working with Global Constants](docId\:mirDh_rHcg0jeI2i56fMm)

## Counters

- [Example: Using a Counter Name in an Initialization Rule](docId\:PMLJk-Ota7-Gc3lQaGvtG)

## Dashboards

- [Dashboard Examples](docId:_ByEQo3xL4OlO9jXfYHob)

## Development Project

- [Using the Ivanti Neurons for ITSM Development Project](docId\:LUKWwirN8rLJziEA6n14h)

## Email

- [Example: Creating or Linking Business Objects via Email](docId\:oUE_MKhVN6lBWv8cVgwxi)
- [Example: Processing an Email Based on Incident Status](docId:4aQIjsJYR6R-tIUOn-Eit)
- [Examples of Processing Emails Received in XML Format](docId\:D0MZkHgzKv7RLQLWyFziG)

## Escalations

- [Example: Setting an Escalation Schedule by Priority](docId:1CRMd-Hnrtz5d2FF5CsYd)

## Expressions

- [Using Expressions in Quick Actions](docId\:ULH85tsTwH1SGp1ESvl1Q)

## Financial Management

- [Example: Tracking Costs for an Incident](docId\:NgjrmJtbIiqoo4uGOnCwO)

## Forms

- [Request Form Examples](docId:-_0VGuqrR2HoPPLM1IjfB)

## Incidents

- [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg)

## Hours of Operation

- [Example: Setting Up Hours of Operation for Off Hours](docId\:EhzR9WW1AoT0kMDzGYxdh)

## Import and Export

- [Example: Importing Configuration Item Relationships](docId\:z8kDIsU8GjFwJeWThqcUk)
- [About the Run Program](docId\:GnCEZTrAMzlrGkk1ZICuW)
- [Mapping SCCM Fields](docId:9GhLdOsFUeOcev7EET03Z)
- [Hierarchical XML File Examples](docId:0PHqDO5FShNjmJhXvn-6u)

## Layouts

- [Adding the ESX Business Object to the CI Layout](docId\:z_vteyi3fX5xS2RaD9pig)

## Lists

- [Example: Highlighting Certain Incidents in a List](docId\:s-s7UjcYgNneGT7EByT3s)

## Log In

- [Defining the Loading Message](docId:_TcTRo1i-3qpxMlxYMa1b)
- [Logging in or Accessing Records Using URLs](docId\:ALn4XcfydvOqVR_JWGpm2)

## Localization

- [Translating Quick Actions and Their Prompts](docId\:OGzF3tl2SvbIpPFUmc-SG)
- [Example: Translating Label Expressions](docId\:B8dQmW3iUpXYj3pMicE3I)

## Pick Lists

- [Example: Configuring a Pick List for a Request Offering](docId\:oqOXAA_k54hMKJl30Ju2C)

## Portfolio and Project Management

- [Getting Started with Portfolio and Project Management](docId\:SBgXOhzCIhhzE-dVovk91)

## Quick Actions

- [Example: Working with the Export Data Action (CAD)](docId\:Kr8jBLOErFnV1Zc5SPPdo)
- [Example: Using the Run Program Action (CAD)](docId\:AtFlrCeQ5k0bmuP0nt4K-)
- [Example: Using the Send Email Action (CAD)](docId\:XuuTumexSjUtFfXc6ca4R)
- [Examples of Using Actions (CAD)](docId:0cNm48rPf96O4nxuDD8W0)
- [Translating the Self Service Action Templates](docId\:cd-z7A9GfPv9eU8cV84Gq)
- [Example: Creating a Report Action (CAD)](docId\:hZBc5-OaBUcUdjAgpTd7s)
- [Example: Using the Update Object Action](docId:2VbX0BQdJSFHaxM-1rCAz)
- [Example: Using the Insert Child Object Action](docId\:UWnzERfQxEUUg4886oTRp)
- [Example: Using the Export to Microsoft Excel Action (CAD)](docId\:Nlz9M3ZdTxwHpkCqTa3qf)
- [Example: Using the UI Action Quick Action to Open Another Workspace (CAD)](docId\:leGO9tu3PgLSE_ZQk5MS3)
- [Example: Using the UI Action Quick Action to Open a Workflow (CAD)](docId\:Byhuh-o1fQhh1hcOCz-4d)
- [Example: Using the Run for Child Action (CAD)](docId\:V6YXM_CQQPrXxUNlRVohY)
- [Example: Using the Search and Link Action (CAD)](docId:5GqIG6gakxEwGNtnwgo8k)
- [Example: Using the Clone Object Quick Action (CAD)](docId\:d-GfdOrKRc9XJu57GSNQS)

## Reports

- [Creating Reports and Report Templates](docId\:nbwTfJmFn9gMaqcwuo6Sm)
- [Viewing Reports](docId:4M9stmQ9KbBizmcXX1CSr)

## Related Objects

- [Using Related Items and Object Matching](docId\:lHJTw6BOn4Y-z3jCzkdOk)
- [Example: Hiding Related Items in Closed Status](docId:8q8Mln7Tr_pJWeICGjPn7)

## Request Form Setup

- [Request Form Examples](docId:-_0VGuqrR2HoPPLM1IjfB)

## Request Offerings

- [Example: Using a Cascading Validation List](docId\:xVBTnu59w5-7TFiJ2dHZo)
- [Example: Creating Different Prices](docId\:wBCPS-qRG_jGxUGC-ScYo)

## Search

- [Search Examples](docId:81XsIH2iiRh2zH-mdrf9K)

## Self Service Mobile Role

- [Creating a Self Service Mobile Role](docId\:WjzPwK-9bOVmm71eX3hQ0)
- [Configuring the Self Service Mobile Portal](docId\:EcFgs0CZsbWT6Y3pQziUF)

## Social Board

- [Creating a Record from Social Board](docId\:CrPQGQFEA7HO8405k-mWQ)
- [Adding the Social Board to a Role](docId:4HT6DR1Q1Ir4CqJFTqmRb)

## Styles

- [Example: Showing Fields in Different Colors Based on Value](docId\:Y0pcshd7IY1LU7AQzcDfv)
- [Example: Using the SelectorFormat Property to Change a Style on Hover](docId\:eaLZqHhX4c-_6SP-xMVRf)

## User Configurations

- [Example: Giving Service Desk Analysts Access to Assigned Incidents](docId\:mS9N9wY9KL_iSvfOgwhQg)
- [Example: Giving a Service Desk Manager Access to Incidents for an Organizational Unit](docId:0OSKU7dikH6fBXJ7B1ub-)
- [Example: Giving a Service Desk Analyst Access to Incidents Assigned to an Organizational Unit](docId\:LxO-cFAGGNme33K_85iCh)
- [Example: Giving Users in the Self-Service Portal Access to Submitted Incidents](docId\:lV5EEf66fPjuiOHsaJ6WX)
- [Submit a Service Request on behalf of a customer](docId\:PAOgtB6XTxKbi8T21eH__)

## Workflows

- [Example: Defining an Approval Block for the Service Request Business Object](docId\:kigxDl5LXbfOTEmEstLnu)
- [Example: Using Task Status with the WaitForChild Workflow Block](docId\:x0DBfoAgdAhk2j6Yo64_Z)
- [Troubleshooting the WaitForChild Workflow Block](docId\:ZvJO99866Od10KN03k_oS)
- [Example: Canceling a Workflow that is Awaiting Approval](docId:0FVbwInDLffGuSsS3tsCN)