---
title: Getting started with Self Service management portal V3
slug: neurons-for-itsm/admin-user-help/enu/latest/getting-started-with-self-service-management-portal-v3
createdAt: 2026-07-14T19:16:26.925Z
---

**Role**: Administrator

**Minimum Version**: Neurons for ITSM 2024.3

**Availability**:

- For new customers - The Self Service V3 Portal is available by default.
- For existing customers - The Self Service V3 Portal must be enabled manually.

Getting Started with  Self Service Management Portal V3 provides administrators with the necessary steps to enable and configure the latest version of the Self Service Portal. It outlines upgrade paths, UI configuration using the Style Editor, and role-based access setup for both new and existing customers.

## Upgrading to Self Service V3 portal

The following table shows the upgrade paths available to each role type when migrating from V1 (Classic):

| Roles            | Supported Versions                 |
| ---------------- | ---------------------------------- |
| Self Service     | V2 (Modern Self Service UI) and V3 |
| Non Self Service | V3 only                            |

:::hint{type="note"}
Self Service roles can upgrade from V1 (Classic) to Self Service V2 (formerly Modern Self Service UI) or directly to Self Service V3. You can also move between versions of Self Service V1, V2, and V3 (either upgrading or reverting), whereas Non Self Service roles are restricted to upgrading directly from V1 to Self Service V3.
:::

### Enable  Self Service V3 portal

This section is applicable for existing customers upgrading to the latest version.

1. Log in to Neurons for ITSM as Administrator.
2. In the Configuration console, click **Build** > **User Interface Styles** > **Style Editor**.
3. In the **Exceptions / Custom Roles** section, click **Add Exception**.

:::Paragraph{indent="1"}
*Configuring UI V3 using the style editor*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Ju8QXj8-RevvE8zIOiUGw_configuring-ui-v3-editor.png" alt="configuring UI V3" position="flex-start" size="80" initialPath="../../Resources/Images/SelfServiceMgmt-images/configuring-ui-v3-editor.png" githubPath="Content/Resources/Images/SelfServiceMgmt-images/configuring-ui-v3-editor.png" showCaption="false" width="1865" height="978" darkWidth="1865" darkHeight="978" indent="1"}

4. The **Add Exceptions / Custom Roles** dialog is displayed. You can define the exception based on the current version in use.

:::hint{type="note" indent="1"}
Modify and save only one option at a time. The system allows only one change per instance.
:::

For non Self Service roles using V1 (Classic)

To enable a non  Self Service user role from V1 (Classic) to Self Service V3 portal, do the following:

:::Paragraph{indent="1"}
a. Select the appropriate role from the **Role** dropdown list.
:::

:::Paragraph{indent="1"}
b. Select **UI v3** from **UI** dropdown list.
:::

:::Paragraph{indent="1"}
c. Click **Save**.
:::

For Self Service roles using V1 (Classic) or V2 (Modern)

To enable a Self Service user role from V1 (Classic) existing to Self Service V3 portal, do the following:

:::Paragraph{indent="1"}
a. Select the required self service role type from **Role** dropdown list.
:::

:::Paragraph{indent="1"}
b. Turn on the Self Service toggle to enable Self Service page option.
:::

:::Paragraph{indent="1"}
c. Select **UI v3** from **UI** drop-down list.
:::

:::Paragraph{indent="1"}
d. Select an option from the Self Service** Page Options** dropdown list.
:::

5. Click **Save**.
6. Click the **Log out** icon.
7. Log in as a **Self Service** user to view Self Service Management Portal V3.

:::hint{type="note" indent="1"}
To revert from the current SSM V3 version to a previous version, see [Rollback from V3](docId\:AbVww6gtCuXlJuzuCD1wf) section.
:::