---
title: Getting Started with Agentic AI
slug: neurons-for-itsm/admin-user-help/enu/latest/getting-started-with-agentic-ai
docTags: 
createdAt: 2026-08-26T09:51:18.000Z
---

You can access Agentic AI through the Microsoft Teams Bot and the web-based chat interface. Users with the Self Service role can use either option to interact with Agentic AI and connect with a Live Agent when needed.

Users with their role defined in the **DefaultAgenticAIUserRole** global constant or users with <font color="#0C121D">Self Service rol</font>e (if the global constant is not defined) can interact with Agentic AI and connect with a Live Agent when needed. For more information about **DefaultAgenticAIUserRole**, refer to [List of Global Constants](docId\:dgB4V84eDR0Axvy7MLnNF).

To get started, checkout the following topics to begin your Agentic AI journey:

- Configure Global Settings
- Configure Agent Settings
- Interact with Agentic AI
- Analytics

## Create Agentic AI Teams Bot

To use Agentic AI through Microsoft Teams, integrate Neurons for ITSM with Microsoft Teams Bot and create a custom Teams app. For more information, refer to [Create the Agentic AI Bot](docId\:n2OGQ_eBEvuF4jGNJcNNy).

## Configure Global Settings

Refer to [Configuration of Agentic AI](docId\:nCYrLkgbSgl0SocUkgfOB).

## Configure Agent Settings

Refer to [Configuration of Agentic AI](docId\:nCYrLkgbSgl0SocUkgfOB).

## <font color="#0C121D">Interact with Agentic AI</font>

<font color="#0C121D">You can interact with Agentic AI either through Microsoft Teams Bot or WebChat feature.</font>

- **Microsoft Teams app**

:::Paragraph{indent="1"}
To interact with Agentic AI through Microsoft Teams, integrate Neurons for ITSM with Microsoft Teams Bot and create a custom Teams app. For more information, refer to<font color="#EF4444">.</font>
:::

- **WebChat**

:::Paragraph{indent="1"}
WebChat is a web-based chat interface that allows eligible users to interact with Agentic AI directly from Neurons for ITSM, without requiring Microsoft Teams.
:::

:::hint{type="info" indent="1"}
- WebChat feature is available in Neurons for ITSM version 2026.3.1.0 or later.
- WebChat is available only to users in UI v2.
- To enable WebChat, set the **IntelligentWebChatIntegrationEnabled** global constant to *True.*
- To use WebChat, enable the **EnableAIChatFeature&#x20;**&#x66;eature flag. Reach out to your [Ivanti Account Manager](https://www.ivanti.com/lp/customers/contact/epg-contact-us) to enable this feature flag.
- Webchat is available for users of Self Service role specified in the global constant **DefaultAgenticAIUserRole**.
:::

:::Paragraph{indent="1"}
To open the web-based chat, click **Ask AI**. The chat pane opens and you can start a conversation with Agentic AI.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-PhjKRp1DpoX9j53BJ2tg_agenticai-webchat.png" size="90" isUploading="false" position="flex-start" caption="Ask AI button to open Webchat" width="1452" height="746" darkWidth="1452" darkHeight="746" showCaption="true" indent="1"}

## Analytics

Use the Analytics feature to monitor the performance and usage of Agentic AI. Global Analytics provides a consolidated view of performance metrics across all AI agents, while agent-specific analytics provides detailed metrics and usage statistics for individual agents.

For a consolidated view of performance metrics across all AI agents, refer to [Analytics](docId\:uvdZO_fz6WPlk4qUv3kfK).

For the performance metrics of individual agents, refer to [Knowledge base agent](docId:3TJop6dJvOAXVDEVdM-Xo), [Incident creation agent](docId\:PWSJ013o6Hg90Iwpzt_uE), [Service request agent](docId:37iPAmnzdXlKVSRw9zcRP), and [Q\&A agent](docId\:aoI_Hysn-XHe5L_iQ_QEP).