---
title: Facilities Knowledge Base
slug: neurons-for-itsm/admin-user-help/enu/latest/facilities-knowledge-base
createdAt: 2026-07-14T19:16:40.719Z
---

Knowledge articles pertaining to Facilities Management can be created and published in the Self Service portal.

## To create a knowledge article

1. Open the **Facilities Knowledge Base** workspace.
2. Click **New** and select the type.
3. Enter information into the fields:
   - **Title** and **Description**.
   - **Collection**, **Category**, and **Subcategory**: Help to categorize the Knowledge article.
   - **Published Date**: You can decide to publish on a set date.
   - **Expiration Date**: You can set an expiration for the knowledge article.
4. To add a note, click **Add** under **Journal** in the **Details** tab.
5. To add a task, click **Add New Task** from the **Task** tab.
6. Click **Save**.