---
title: Example: Using the Update Object Action
slug: neurons-for-itsm/admin-user-help/enu/latest/example-using-the-update-object-action
createdAt: 2026-07-14T19:16:27.285Z
---

You can use the **Update Object** action to update certain fields on a business object. For example, you can manage email statuses, as described in [Example: Processing an Email Based on Incident Status](docId:4aQIjsJYR6R-tIUOn-Eit).

You can update the status field on a change record to implemented, as described below.

See [Update Object Action](docId:_9qE9RJTQOKXyUi18_8XK).

:::hint{type="info"}
Some of the field names given in this topic may differ in the Graphical Action Designer.
:::

1. From the Configuration console, click **Build > Automation Tools > Quick Actions** to open the **Actions Manager** workspace. The list of business objects that have actions appears.
2. Click **Add/Edit** for the business object. The application displays the Action Designer selection popup.
3. Select one of the following designers:
   - **Graphical Action Designer**.
   - **Classic Action Designer**.
4. Click the **Create New Actions** tab (Classic Action Designer), or **New Actions** tab (Graphical Action Designer).
5. Select the action type:
   - In the Graphical Action Designer, drag and drop the **Update a record** action type onto the Design Board.
   - In the Classic Action Designer, click the **Update Object** action type to open the **Update Object** configuration page.

:::hint{type="info"}
For information on using the Graphical Action Designer, see [Using the Graphical Action Designer (GAD)](docId:2Wq6ihUN2zxiR21eA3M7g).
For information on using the Classic Action Designer, see [Using the Classic Action Designer (CAD)](docId:6UzT0q86Wu3yk3cxZJoAr).
:::

6. Enter information into the fields.

| Field                    | Description                                                                                                                                                                                                                                                                                                  |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Enter Action Name        | A name for this action.                                                                                                                                                                                                                                                                                      |
| Enter action description | Optional. A description of this action.                                                                                                                                                                                                                                                                      |
| Enter Category           | The category. Select from the drop-down list.                                                                                                                                                                                                                                                                |
| Publish to               | The roles that need access to this action.                                                                                                                                                                                                                                                                   |
| Hide when                | Hides this action under certain conditions.<br />For example, to disable the action when the change record is in the logged or closed state, enter the following command in the **Hide when** field: **$(if( (((Status == "Closed") \|\| (Status == "Resolved")) \|\| (Status == "Logged")), true, false))** |

7. In the **Apply Update to** section, make a selection.

:::Paragraph{indent="1"}
By default, the action is applied to the change (selected object). However, you can check **Child Object** to indicate that this action should be run against a relationship. Then select a child business object from the drop-down list.
:::

8. Complete the **Field Name** and **Field Value** sections to customize the **Update Object** action:

| Field       | Value                   |
| ----------- | ----------------------- |
| Field Name  | Choose **Status**.      |
| Field Value | Choose **Implemented**. |

9. Click **Add&#x20;**. In the new line, enter:

| Field       | Value                                                          |
| ----------- | -------------------------------------------------------------- |
| Field Name  | Choose **LastModBy** to update the **Last Modified By** field. |
| Field Value | Enter **$(CurrentLoginId())**.                                 |

10. Click **Add&#x20;**. In the new line, enter:

| Field       | Value                                                     |
| ----------- | --------------------------------------------------------- |
| Field Name  | Choose **LastModBy** to update the **Modified On** field. |
| Field Value | Enter **$(CurrentDateTime())**.                           |

11. Click **Save**.