---
title: Example: Using the Show a Popup Quick Action (GAD)
slug: neurons-for-itsm/admin-user-help/enu/latest/example-using-the-show-a-popup-quick-action-gad
createdAt: 2026-07-14T19:16:31.618Z
---

Here are two examples of where and how to use the **Show a Popup** Quick Action.

:::hint{type="info"}
To use this Quick Action, set the global constant **EnableActionService **to **True**. If **EnableActionService **is not available in the global constants list (this may be the case for upgraded instances), Administrators can manually add the constant.
:::

### Example 1

In this example the **Show a Popup** action enables users to execute or cancel an action that deletes an Incident record.

Create a new Quick Action in the Graphical Action Designer:

1. Drag a **Show a Popup** and a **Delete a Record** block onto the designer.
2. Link the **Start Block** to the **Show a Popup** action, and provide a name for the Quick Action in the **Common** settings **Name** field.
3. Link the two action blocks together, ensuring the **Show a Popup** action is first.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/M11AFRPpPWVaO3TxoG1Pj_actionsshowapopupexample1.png" alt="screenshot of show a pop-up composite block, example shows delete a record used in conjunction with a pop-up" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_show_a_popup_example1.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_show_a_popup_example1.png" showCaption="false" indent="1"}

4. Customize the properties of the **Show a Popup** action **IncidentNumber** field in the action block **Title** and **Contents** fields as shown below.
   The pop-up is also configured to display both **OK** and **Cancel** buttons. This will allow the user to confirm the deletion of the Incident record, or to cancel it.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/RdoqcFLpVwBAGCJcahFv9_actionsshowapopupexample2.png" alt="screenshot of block tab settings for the show a pop-up action, this configures a message for the user prior to deleting a record" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_show_a_popup_example2.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_show_a_popup_example2.png" showCaption="false" indent="1"}

5. Save the Quick Action when all settings are completed.

The **Show a Popup** action displays the following message, enabling the user to allow or cancel the deletion of the Incident record.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/za6MjnlIMnO66BTjLzwLi_actionsshowapopupexample3.png" alt="screenshot of the massage displayed by this action" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_show_a_popup_example3.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_show_a_popup_example3.png" showCaption="false"}

### Example 2

In this example the **Show a Popup** action enables the current user to either assign a cloned Incident to themselves, or to skip the self-assignment.

Create a new Quick Action in the Graphical Action Designer:

1. Drag the action blocks shown below onto the designer.
2. Link the **Start Block** to the **Clone Record** action, and provide a name for the Quick Action in the **Common** settings **Name** field.
3. Link the action blocks in the order as shown below.
   The **Show a Popup** action block is placed after the initial **Clone** action, but before the **Go-to Record** and **Update a Record** actions. This makes the **Go-to Record** and **Update a Record** actions optional.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wgyw8Ba20_ibddrhXTgxg_actionsshowapopupclonerecordexample1.png" alt="screenshot of show a pop-up composite block, example shows pop-up action that will enable the user to choose an option" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_show_a_popup_clone_record_example1.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_show_a_popup_clone_record_example1.png" showCaption="false" indent="1"}

4. Customize the properties of the **Show a Popup** action as shown below.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/V5JFwUsHaA6qHvYNyfh1y_actionsshowapopupclonerecordexample2.png" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_show_a_popup_clone_record_example2.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_show_a_popup_clone_record_example2.png" showCaption="false" indent="1"}

5. Save the Quick Action when all settings are completed.

The **Show a Popup** action displays the following message, enabling the user to choose to self-assign the cloned action by selecting **OK**, or to skip the self-assignment by selecting **Cancel**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/woXeA9y5GmgMGlL9cjCG5_actionsshowapopupclonerecordexample3.png" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_show_a_popup_clone_record_example3.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_show_a_popup_clone_record_example3.png" showCaption="false"}