---
title: Example: Using the GoTo Action Quick Action (GAD)
slug: neurons-for-itsm/admin-user-help/enu/latest/example-using-the-goto-action-quick-action-gad
createdAt: 2026-07-14T19:16:43.053Z
---

Here is an example of where and how to use the **GoTo Action**Quick Action.

:::hint{type="info"}
To use this Quick Action, set the global constant **EnableActionService **to **True**. If **EnableActionService **is not available in the global constants list (this may be the case for upgraded instances), Administrators can manually add the constant.
:::

In this example, the **Status** of an Incident record is checked. If the record's **Status** is actively set to ‘Closed’ the record is deleted. Alternatively, if the record is not already 'Closed', the record's **Status** is updated to ‘Closed’ before jumping back to perform this check a second time. As the record's **Status** is now ‘Closed’, the second time around the user can go ahead with the deletion of the record.

Create a new Quick Action in the Graphical Action Designer:

1. Drag a **Decision Block**, **Delete a Record**, **Update a Record**, and a **Go to Action** onto the designer.
2. Link the **Start Block** to the **Decision Block** action, and provide a name for the Quick Action in the **Common** settings **Name** field.
3. Link the action blocks together as shown below, ensuring the **Go to Action** block (the block named **Jump to Decision Block - Status** in the diagram) is linked after and from the **Update a Record** action.

:::hint{type="info" indent="1"}
The** GoTo Action** block must be the last block in an execution path.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/2_EaaeHCKmyYa9Ibayz2B_actionsjumptodecisionblockexample1.png" alt="screenshot of a composite action including a go to action linking to a decision block" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_jump_to_decision_block_example1.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_jump_to_decision_block_example1.png" showCaption="false" indent="1"}

4. Customize the properties of the **Go to Action**. In the **Target Action** field, select the **Decision Block** action.
   In this example the **Max Number of Iterations** field is set to 1, this specifies the number of times the **GoTo Action** is executed.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yZPiuwB4ccqN9TG0IQQy8_actionsjumptodecisionblockexample2.png" alt="screenshot of go to action settings block tab" position="flex-start" size="40" initialPath="../../quick-actions-images/actions_jump_to_decision_block_example2.png" githubPath="Content/Configure/QuickActions/quick-actions-images/actions_jump_to_decision_block_example2.png" showCaption="false" indent="1"}

5. Save the Quick Action when all settings are completed.