---
title: Example: Using a Workflow to Schedule LDAP Synchronization
slug: neurons-for-itsm/admin-user-help/enu/latest/example-using-a-workflow-to-schedule-ldap-synchronization
createdAt: 2026-07-14T19:16:46.245Z
---

You can create a scheduled workflow to run LDAP connection synchronization at regular intervals.

For example, configure a workflow to synchronize a Trusted Agent LDAP connection at 24 hour intervals, and notify selected users if the synchronization is started or has failed.

## Creating a Schedule Entry Workflow

1. Create a schedule for the synchronization, see [Creating a Schedule](docId\:oLY9B8aK4f7dBrbYMCIkF).
2. From the Configuration console, click **Build **>** Workflow **>** Workflows** to open the **Workflows** workspace.
3. Click **Add new\...**. The **Add New Workflow** page appears.
4. Enter the parameters.

| Parameter       | Description                                                                                         |
| --------------- | --------------------------------------------------------------------------------------------------- |
| Business Object | The business object. Choose one from the drop-down list. In this example, choose **ScheduleEntry**. |
| List Name       | A unique name for the workflow object, for example **TaLdapSynch**.                                 |
| Display Name    | A name that appears on workspaces, for example **TA LDAP Synch**.                                   |
| Description     | A brief description of what the workflow does.                                                      |

5. Click **Save**. The workflow is created.
6. Click **Add Version**. First version of the workflow is created and the Workflow Designer appears.
7. Click **Configuration** to open the **Workflow Configuration** dialog.
8. Select **Trigger Definition**, and then select the schedule you created from the **Use Schedule Definition** drop-down field.
9. Drag the following blocks onto the Workflow Designer:
   - **Start**
   - **LDAP Sync**
   - **Notification** x 2
   - **Stop**

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/p8H9Fk3aAQiOTrQuxW0n__ldapsynchworkflow.png" alt="workflow diagram for trusted agent LDAP automated synchronization" position="flex-start" size="40" initialPath="../../Resources/Images/trustedAgents-images/ldap_synch_workflow.png" githubPath="Content/Resources/Images/trustedAgents-images/ldap_synch_workflow.png" showCaption="false" indent="1"}

10. Link the blocks as shown.
11. Define the properties for each block and save them. Double-click the block to open the properties dialog.

| LDAP Sync Block Parameters | Value                                                                    |
| -------------------------- | ------------------------------------------------------------------------ |
| Title                      | Enter a title to appear on the block.                                    |
| LDAP Configuration Name    | Select the LDAP configuration to apply the scheduled synchronization to. |

| Notification Block Parameters | Value                                                                                                                                                       |
| ----------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Title                         | Enter a title to appear on the block.                                                                                                                       |
| From                          | Add the email address for the sender, for example "noreply\@example.com".                                                                                   |
| To                            | Add the email recipients email address. You can add a hard address, or you can use an expression. for example "$(GetGlobal("ServiceDeskMgrEmailAddress"))". |
| CC and BCC                    | Add email addresses to these fields if required.                                                                                                            |
| Subject                       | Add a subject line.                                                                                                                                         |
| Body                          | Add the body message.                                                                                                                                       |

12. Select the **Validate before saving** checkbox to validate the workflow before it is saved.
13. Click **Save**. The workflow is saved and now appears on the workflow list.

:::hint{type="info"}
If validation fails. see [Validating Workflows](docId\:wOYiuFYS4zWtK1BKaksdC) for further information.
:::