---
title: Example: Updating Field Values in Related Business Objects
slug: neurons-for-itsm/admin-user-help/enu/latest/example-updating-field-values-in-related-business-objects
createdAt: 2026-07-14T19:16:36.977Z
---

A use case involving a business rule can involve linking an incident to a problem so that configuration items associated with the incident are also linked to the problem.

To facilitate this process, you must create a business rule in the **Problem** business object, triggered by the creation of a **ProblemAssociatesIncident** relationship with the **Incident** business object.

1. From the Configuration Console, click **Build > Business Object** to open the **Business Object** workspace.
2. Open the **Problem** business object.
3. Click the **Business Rules** tab on the toolbar. The **Business Rules** page appears.
4. Under **Triggered Actions**, click **Add Trigger**. The **Create Triggered Action** window appears.
5. Check **On Creation of Specific Relationship**.
6. From the **Relationship** drop-down menu, select **ProblemAssociatesIncident**.

*Create Triggered Action Window - ProblemAssociatesIncident*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/20MHOsvtvp14HJp_aXrW7_quickactionexample1.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/QuickAction_example1.png" githubPath="Content/Resources/Images/help-images/QuickAction_example1.png" showCaption="false" indent="1"}

7. Click **Next**.
8. Enter a name and description for this triggered action.
9. Check **Configure new action** and choose **Search and Link** from the **New Action Type** drop-down menu.

*Create Triggered Action Window - New Action Type*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ZzMqHy0O2KEFeTE64-NPD_quickactionexample2.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/QuickAction_example2.png" githubPath="Content/Resources/Images/help-images/QuickAction_example2.png" showCaption="false" indent="1"}

10. Click **Next**.
11. Define the linking criteria.  From the **Relationship** drop-down menu, select **CIAssociatesProblem**.
12. For the four **where** fields, enter **CI** in the first field, enter **'\[Incident#]RecID'** in the second field, select **Equal to** from the drop-down menu in the third field, and in the fourth field enter **'$(\[OtherObject]RecId)'**. Because you are defining this rule for the problem object, to obtain the RecID of the incident, you must enter the \[OtherObject] prefix.

*Creating Business Rule Window - Linking Criteria*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/xnhXU3aBIpTpOkelAmFNm_quickactionexample3.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/QuickAction_example3.png" githubPath="Content/Resources/Images/help-images/QuickAction_example3.png" showCaption="false" indent="1"}

13. Click **Save**.

:::Paragraph{indent="1"}
As a result, upon the creation of the **ProblemAssociatesIncident** relationship, this quick action links configuration items to problem records using the **CIAssociatesProblem** relationship. The search condition of this quick action finds configuration items linked to an incident with a RecID equal to the RecID of the incident linked to this problem.
:::