---
title: Example: Tracking Costs for an Incident
slug: neurons-for-itsm/admin-user-help/enu/latest/example-tracking-costs-for-an-incident
createdAt: 2026-07-14T19:16:50.305Z
---

This example shows how costs are tracked for an incident. You can use the same procedures to show costs for a service request.

When you create an incident, you can assign tasks that have costs associated with them. Costs are automatically captured in the record when a task is set to completed.

### Adding Tasks to an Incident Record

1. Log into the Service Desk console.
2. Open the **Incident** workspace.
3. Create a new incident. (See [Creating an Incident](docId\:aKRuODYqj2wVb_C6AyOLg).)
4. Under the **Details** tab, enter the following information.

| Field       | Description                                                             |
| ----------- | ----------------------------------------------------------------------- |
| Customer    | Name of the customer.                                                   |
| Summary     | Summary of the incident. For example, **mobile phone**.                 |
| Description | A brief description of the incident. For example, **track cost items**. |
| Service     | Type of service. For example, **Mobile Communication**.                 |
| Category    | Category of the incident. For example, **Device Failure**.              |

:::Paragraph{indent="1"}
Do not change the other fields.
:::

5. Click **Save**.
6. To resolve this incident, you can assign a task.
7. From the **Task** tab, create a new task. (See [Creating a Task](docId\:M2_gH01jtOGXMkya4H7Xj).)
8. In the **New Task** window, enter information into the following fields.

| Field   | Description                                      |
| ------- | ------------------------------------------------ |
| Summary | Title, such as **Pick up phone from user site**. |
| Team    | Name of the team.                                |
| Owner   | Name of the owner.                               |

:::Paragraph{indent="1"}
Do not change the other fields.
:::

9. Click **Save**.
10. Select the task from the list, then click **Accept** from the toolbar. Here, you are triggering the workflow for the incident.
11. Click **Complete** from the toolbar. A text box opens.
12. Enter the number of minutes spent on the task, such as 60.
13. Click **OK**.
    - The task is saved and shows up under the **Task** tab.
    - The task cost appears under the **Cost Item** tab.
    - The task cost also appears in the **CI Service** workspace.

:::hint{type="info" indent="1"}
Costs only appear when the task is completed. Only tasks defined in the task catalog are tracked (ad-hoc tasks are not tracked).
:::

### Adding Equipment Costs

You can also add costs to the record of items not related to a task, such as the cost of a monitor or other equipment.

1. Log into the Service Desk console.
2. Open the **Incident** workspace.
3. Create a new incident. (See [Creating an Incident](docId\:aKRuODYqj2wVb_C6AyOLg).)
4. In the **Cost Item** tab of the incident record, click **New from price list item**.
5. Select a price list item from the drop-down list. For example, choose **iPhone 5C**. The cost is taken from the **Price List Item** workspace and the item is added to the **Cost Item** list. The grand total is updated to reflect the added equipment.