---
title: Example: Resetting a Password Using the Run Web Service Action (CAD)
slug: neurons-for-itsm/admin-user-help/enu/latest/example-resetting-a-password-using-the-run-web-service-action-cad
createdAt: 2026-07-14T19:16:37.488Z
---

This example shows how to create an action that resets the Neurons for ITSM user password when a user submits a service request.

See [Run Web Service Quick Action](docId\:FEOCoB4ATbVX_y-sOwf0-).

1. Create a Run Program connection within the Data Integration Wizard. See [Using the Run Program for the Remote Host](docId\:GnCEZTrAMzlrGkk1ZICuW).
2. Create a request offering to reset a password, and publish it as a service request. See [About Request Offerings](docId\:VdWX8nysYpBS_4lxl1M7F) and [Working with Service Requests](docId\:zB-nS8pVPiGfYgqe9uKXW).
3. Create an action that is triggered by the service request to automatically reset the password. See [Run Program Action](docId\:iQA5x1mwz7DEWouC1Abfv).

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When the action is run against the selected employee record, Neurons for ITSM sends an email to the employee with the temporary password. The employee logs in using the temporary password, and then changes the password.
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Define the **Run Web Service** action as follows:
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**WSDL URL**: $(ServerURL() + '/AdminUI/Services/ConfigServiceAPIProxy.asmx?wsdl')
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**Service Name**: ConfigServiceAPIProxy
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**Operation Name**: OneTimePasswordRequest
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**UserName**: $(LoginID)
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**Email**: $(PrimaryEmail)
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*Action Settings to Reset a Password*

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