---
title: Example of Stored Prompts Usage
slug: neurons-for-itsm/admin-user-help/enu/latest/example-of-stored-prompts-usage
createdAt: 2026-07-14T19:16:36.977Z
---

A prompt is a display window that requires users to provide information before proceeding with a process or action (example: Specify the reason for putting an Incident into Pending status). A stored prompt can be used multiple times within Ivanti Neurons for ITSM anywhere that a Quick Action or an expression is used that involves user interaction.

An an example, this set of steps shows you how to use a prompt to ask a user to update an Incident record description:

## Create a Stored Prompt

1. From the **Configuration** console's **Build** list, select **Stored Prompts**.
2. From the **Stored Prompts** workspace, click **Add**.
3. Enter these field values for the stored prompt:

| Field                        | Value                                             |
| ---------------------------- | ------------------------------------------------- |
| Name                         | Update Description for Incident Record            |
| Prompt                       | Enter a new description for this Incident record. |
| Association                  | Incident                                          |
| Type                         | Text                                              |
| Character Limit              | Not available when Multi-Line is selected.        |
| Multi-Line                   | Selected                                          |
| Default Value                | Can be left blank                                 |
| Re-Prompt on each occurrence | Selected                                          |
| Max-Prompt Dimension         | 800 X 800                                         |

4. Click the **Save** icon.

## Create a Quick Action

1. Open the **Graphical Action Designer**.

:::Paragraph{indent="1"}
See: [Using the Graphical Action Designer (GAD)](docId:2Wq6ihUN2zxiR21eA3M7g).
:::

:::hint{type="info"}
**Tip: **You can use the **Classic Action Designer** if you prefer.
:::

2. Create a new block using the **Update a Record** block type, and name it whatever you choose.
3. In **Settings**, select the **Block **tab.
4. Select **Symptom (Description)** from the drop-down list.
5. Select :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FhDxykXZ8tdK_L1GVN2JO_function.png" alt caption size="10" width="16" height="16"} in **Field Value** to open the **Simplified Expression Editor**.

:::Paragraph{indent="1"}
For help, see: [Using the Simplified Expression Editor](docId\:AYcVgwQ-XAxop0oFPGL9H)
:::

6. Drag the **Stored Prompt** (**Update Incident Description**), listed under Incident into the Expression Editor.

:::hint{type="info" indent="1"}
**Tip:** If a stored prompt can be used with any business object, it will be listed under an **Unassociated **section under Stored Prompts.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/nkDbz8owVt83FGHUVvl7b_stored-prompt-expression.png" position="flex-start" size="40" initialPath="images/Stored-Prompt-Expression.png" githubPath="Content/Reference/Stored Prompts/images/Stored-Prompt-Expression.png" showCaption="false" width="1427" height="641" darkWidth="1427" darkHeight="641" indent="1"}

:::hint{type="info" indent="1"}
**Note: **Stored Prompts are not supported in services such as workflows and escalations that run in the background with no user intervention. Make sure your expression isn't evaluated by one of those services.
:::

7. Check that this is the expression for calling your stored prompt: $(StoredPrompt("Update Description")).

:::hint{type="info" indent="1"}
**Tip:** Use the rules in [Expression Grammar](docId\:Pf6GGQn8-_-79wX1mpBId) to help you to write expressions.
:::

8. Click **OK**.
9. Save your Quick Action.

## Verify your Stored Prompt Works

1. Open an Incident record.
2. Click **More > No Category > Update Incident Description** (Name of Quick Action).
3. Your stored prompt appears.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CkSVMkr2uAyz8deX5YLML_verify-prompt.png" position="flex-start" size="40" initialPath="images/Verify-Prompt.png" githubPath="Content/Reference/Stored Prompts/images/Verify-Prompt.png" showCaption="false" width="1308" height="458" darkWidth="1308" darkHeight="458" indent="1"}

4. Enter a new description.
5. Click **OK**.

:::Paragraph{indent="1"}
The contents of the **Description** field are replaced with those you just entered.
:::