---
title: Example: Giving Users in the Self-Service Portal Access to Submitted Incidents
slug: neurons-for-itsm/admin-user-help/enu/latest/example-giving-users-in-the-self-service-portal-access-to-submitted-incidents
createdAt: 2026-07-14T19:16:28.360Z
---

Users in the Self-Service Portal want access to the incidents that they have submitted to the Service Desk for tracking purposes. You can restrict incident access by the **Customer Name** and/or **Reported By** fields.

Do the following to define access to incidents:

1. From the Configuration Console, click **Configure > Users and Permissions > Roles and Permissions** to open the **Roles and Permissions** workspace.
2. Click **Service Desk Analyst**.
3. Click the **Object Permissions** tab.
4. Navigate to the incident business object and click **Edit**.
5. The **Service Desk accessing Incident Availability** page opens. Click the button to add a table row for adding a case.
6. Select **Update and view** from the drop-down list.
7. Select the **Employee (via ProfileLink link)** relationship as the first operator to constrain from the drop-down list. The **ProfileLink** link is used to access profile data.
8. Skip to the third drop-down list and select **is** as the first negation.
9. From the fourth drop-down list, select **the logged in user** as a matching value.
10. Check **or the logged in user's subordinates**.
11. Save your changes.

:::Paragraph{indent="1"}
The case is saved, and is the display changes to read:
:::

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Update and View Records where
:::

:::Paragraph{listStyleType="disc" indent="2"}
Incident's \[link#ProfileLink] is the logged in user or the logged in user's subordinates
:::

Upon logging into the Self-Service Portal, you see the list of incidents that you have submitted in the **My Items** list.