---
title: Example: Giving Service Desk Analysts Access to Assigned Incidents
slug: neurons-for-itsm/admin-user-help/enu/latest/example-giving-service-desk-analysts-access-to-assigned-incidents
createdAt: 2026-07-14T19:16:37.858Z
---

At minimum, a Service Desk Analyst should be able to view and update his assigned incidents (as specified in the **Owner** field in the **Incident** workspace).

1. From the Configuration Console, click **Configure > Users and Permissions > Roles and Permissions** to open the **Roles and Permissions** workspace.
2. Click **Service Desk Analyst**.
3. Click **Object Permissions**.
4. Navigate to Incident.
5. Click **Edit** in the **Access** column.

:::Paragraph{indent="1"}
*Service Desk Analyst Incident Business Object Permissions*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Tf0HnCUdgAXcrC9D6Uddi_sda-object-permissions.png" alt="Service Desk Analyst incident business object permissions." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/sda object permissions.png" githubPath="Content/Resources/Images/help-images/sda object permissions.png" showCaption="false" width="655" height="249" darkWidth="655" darkHeight="249" indent="1"}

:::Paragraph{indent="1"}
The **Service Desk accessing Incident** page appears.
:::

6. Click the gray plus sign to add a case.

*Add a Case*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/xfZ8hBdOmfQjjJvI4dGX-_sda-add-a-case.png" alt="Adding a case for a Service Desk Analyst." position="flex-start" size="40" initialPath="../../Resources/Images/help-images/sda add a case.png" githubPath="Content/Resources/Images/help-images/sda add a case.png" showCaption="false" width="911" height="241" darkWidth="911" darkHeight="241" indent="1"}

7. Enter information:

| Value                                |
| ------------------------------------ |
| Update and view                      |
| where                                |
| Employee (via IncidentOwnerEmployee) |
| is                                   |
| the logged in user                   |

8. Click **Save**.

:::Paragraph{indent="1"}
Upon logging in as a Service Desk Analyst, the incident list only shows their assigned incidents.
:::