---
title: Example: Creating Triggered Action Business Rule to update a record
slug: neurons-for-itsm/admin-user-help/enu/latest/example-creating-triggered-action-business-rule-to-update-a-record
createdAt: 2026-07-14T19:16:38.848Z
---
This example shows how to trigger an action to update the symptom description of a record when the impact field is changed from Medium to High.
**Prerequisite**
This example assumes you have administrator-level access to the **Configuration console** and are familiar with creating business objects.
**To create a triggered action:**
1. In the Graphical Action Designer, under **Record Actions**, drag**Update a Record **action block on the page.
2. In the **Block** tab, enter the following details:
| Field | Description |
| ----------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Field Name | Mandatory. A unique name for the triggered action business rule.
In this example, select **Symptom Description **from the drop-down list. |
| Field Value | Optional. Description of the field.
In this example, enter description as Symptom description updated\:Impact value updated from Medium to High |
3. Click **Save** In the** Common** tab, enter the following details:
| Field | Description |
| ----------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Field Name | Mandatory. A unique name for the triggered action business rule,.
In this example, select **Symptom Description **from the drop-down list |
| Field Value | Optional. Description of the field. |
4. Click** Save**.
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5. Click **Add Rules**. In the **Events** tab, enter the following details:
| Field | Description |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Object Event | The trigger is based on one of the events or a combination of events, such as business object events (insert, delete, or update),
In this example, select On Update. |
| Field Event | The trigger is based on one of the field events (initialize or update). Select the field from the drop-down list.
In this example, select On Update. |
| Field | Value field.
In this example, select Impact. |
| Condition | Specifies when the business rule is evaluated.
In this example, select is changed from as Medium. |
6. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6r-b9smX9SgjEeHpGvzrT_enable-disable23x17.png" alt caption size="10" width="23" height="17"} to select the condition change as **is changed to** and **Closed** from the **Field** drop-down list.
7. Click **Ok**.
::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fCkDG22seZoXxAkZT8yn3_trigger-rule-update-record-example.png" position="flex-start" size="40" initialPath="../../../Resources/Images/help-images/Trigger Rule update Record example.png" githubPath="Content/Resources/Images/help-images/Trigger Rule update Record example.png" showCaption="false"}
8. From the incident workspace, select an active incident and modify the following fields:
| Field | Description |
| ---------- | ----------------------------------------------------------------------------------------- |
| Status | Status of the incident.
In this example, change the status to Closed. |
| Resolution | Mandatory. Description of the Triggered action. |
| Cause Code | Mandatory. Incident cause code.
Select the Cause Code option from the drop-down list |
9. Click **Save**.
## Testing the Triggered Action Rule
In the incident page, select a record that is active. Change the impact severity from Medium to High. The Description field is automatically updated. In this example, the description field is updated as: Symptom description updated: Impact value updated from Medium to High.
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