--- title: Example: Creating a Triggered Action Business Rule to send email notifications when an incident status is changed slug: neurons-for-itsm/admin-user-help/enu/latest/example-creating-a-triggered-action-business-rule-to-send-email-notifications-when-an-incident-status-is-changed createdAt: 2026-07-14T19:16:31.206Z --- This example shows how to trigger an email notification when the status of an incident is changed from Active to Closed. **Prerequisite** This example assumes you have administrator-level access to the **Configuration console** and are familiar with creating business objects. **To create a triggered action:** 1. Click **Incident **to open the Incident business object. 2. In the Graphical Action Designer, under Common Actions, drag a **Send an email **action block on the page. 3. In the **Block** tab, enter the following details: | Field | Description | | -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Log In Journal | Specifies which emails to keep. Select one of the following:
- All: Default. Keeps all emails.
- Failed: Keeps only failed emails.
By default, **All** option is selected. | | From | The address from which the email is sent. Can only contain one entry. Click **Add **to enter the address. | | To | The address or addresses to which the email is sent. This field can contain multiple entries. Click **Add **or **Address book **to enter the addresses. | | Subject | The subject of the email. In this example, enter the subject as Incident Closure Notification Alert. | 4. Click **Compose email **to add the email body contents. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/uoI3PdrGMybeCyjN2d0rK_block-tabexample-triiger.JPG" position="flex-start" size="40" initialPath="../../../Resources/Images/help-images/Block Tab_Example Triiger.JPG" githubPath="Content/Resources/Images/help-images/Block Tab_Example Triiger.JPG" showCaption="false"} 5. In the** Common** tab, enter the following details: | Field | Description | | ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | Action Type | Action Type. The options are follows.
- Regular Action
- Triggered Action
In this example, select Triggered Action. | | Name | Mandatory. A unique name for the triggered action business rule.
In this example, enter Incident Closure Notification. | | Description | Optional. A description of what the triggered action business rule does.
In this example, enter Trigger Action Rule to notify incident closure. | 6. Click** Save**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ZWro5yw9MPR8FogPD0cSF_common-tabexample-triiger.JPG" position="flex-start" size="40" initialPath="../../../Resources/Images/help-images/Common Tab_Example Triiger.JPG" githubPath="Content/Resources/Images/help-images/Common Tab_Example Triiger.JPG" showCaption="false" indent="1"} 7. Click **Add Rules**. In the **Events** tab, enter the following details: | Field | Description | | ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Object Event | The trigger is based on one of the events or a combination of events, such as business object events (insert, delete, or update).
In this example, select On Update. | | Field Event | The trigger is based on one of the field events (initialize or update). Select the field from the drop-down list.
In this example, select On Update. | | Field | In this example, select Status. | | Condition | In this example, select is changed from. | | Field | In this example, select Active. | 8. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/r_niqBwjzNpaDpxrwuEhb_enable-disable26x20.png" alt caption size="10" width="26" height="20"} to select the condition change as **is changed to** and **Closed** from the **Field** drop-down list. 9. Click **Ok**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Cz9g9EHDd_QbQd9VpFyxB_add-rulesexample-triiger.JPG" position="flex-start" size="40" initialPath="../../../Resources/Images/help-images/Add Rules_Example Triiger.JPG" githubPath="Content/Resources/Images/help-images/Add Rules_Example Triiger.JPG" showCaption="false" indent="1"} ## Testing the Triggered Action Rule 1. From the incident workspace, select an active incident and modify the following fields: :::Paragraph{indent="1"} a. **Status**: Change the status to **Closed** ::: :::Paragraph{indent="1"} b. **Resolution**. Mandatory. Enter the description ::: :::Paragraph{indent="1"} c. **Cause Code**: Mandatory. Select the Cause Code option from the drop-down list ::: 2. Click **Save**. :::Paragraph{indent="1"} You can view the email notification that is triggered based on the rule created. :::