---
title: Example: Canceling a Workflow that is Awaiting Approval
slug: neurons-for-itsm/admin-user-help/enu/latest/example-canceling-a-workflow-that-is-awaiting-approval
createdAt: 2026-07-14T19:16:33.861Z
---

You can cancel a service request, change, incident, or other business object while it is in the pending approval state.

1. Log in to the Service Desk Console.
2. Open a workspace.
3. Open the record that is waiting for approval (pending approval).
4. From the **Status** field, choose **Cancelled**.
5. Click **Save**. The **Cancellation Reason** window appears.

*Enter Cancellation Reason*

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6. Enter a reason for the cancellation.
7. Click **OK**. The application cancels the request and terminates the approval workflow.