---
title: Enabling the Chat with Support Option
slug: neurons-for-itsm/admin-user-help/enu/latest/enabling-the-chat-with-support-option
createdAt: 2026-07-14T19:16:52.317Z
---

Self Service users can chat with your support teams. Enable this feature in the Configuration console and set the appropriate global constant. The way you enable the chat feature depends on the **UI **selection for the role.

**To enable the Chat with support option for UI V2 (formerly Modern):**

1. Sign in to Ivanti Neurons for ITSM as an Administrator.
2. In the Configuration console, set the **ChatEnabled** global constant to **True**.
3. Select **Build** > **User Interface Styles** > **Style Editor**.
4. In the **UI** column, select **UI v2 (formerly Modern)**.
5. Select **Save**.
6. From the left navigation bar, select **Users and Permissions** > **Roles and Permissions**.
7. Select **Self Service**.
8. In the **Role Details **tab under **Branding Options**, select **Enable "Chat with support" button**.
9. Set the **ChatEnabled** global constant to **True**.

**To enable the Chat with support option for UI V3:**

1. Sign in to Ivanti Neurons for ITSM as an Administrator.
2. In the Configuration console, set the **ChatEnabled** global constant to **True**.
3. Select **Build** > **User Interface Styles** > **Style Editor**.
4. Find the role for which you want to enable the chat feature.
5. In the **UI** column, select **UI v3**. In the page designer, go to **Global Settings** > **Chat Support** and select **Chat with support**.
6. Select **Save**.

**To Configure the Chat User Interface for UI V3:**

1. Sign in to Ivanti Neurons for ITSM as an Administrator.
2. In the Configuration console, go to **User Interface Styles** > **Style Editor**.
3. Find the role for which you want to configure the chat user interface and click on the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/v9ZWYiSre_TOYWI3dWW1K_2025-08-1217-57-4623x21.png" alt caption size="10" width="23" height="21"} Edit icon.
4. On the Designer page, go to **Global Settings**.
5. Click on **Chat Support**.
6. Click on the **Edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5db-S8s0kgRG0MHYif0dU_2025-08-1218-24-0323x16.png" alt caption size="10" width="23" height="16"} icon next to **Chat with Support**.
7. In the **Chat with Support Settings** window, go to the **Chat Window** panel.

:::Paragraph{indent="1"}
*Chat Window Panel*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/YhT5XolGUyaJUOzYBBVgt_2025-08-1219-50-28.png" position="flex-start" size="80" initialPath="../../Resources/Images/2025-08-12_19-50-28.png" githubPath="Content/Resources/Images/2025-08-12_19-50-28.png" showCaption="false" width="965" height="1260" darkWidth="965" darkHeight="1260" indent="1"}

8. Customize the UI styles for the Header area, Chat area and Input area.
9. Click **Apply**.

:::Paragraph{indent="1"}
After saving the configuration, go to the Self service UI and refresh the browser to see the changes in the chat option.
:::