---
title: Emailing and Downloading a Report
slug: neurons-for-itsm/admin-user-help/enu/latest/emailing-and-downloading-a-report
createdAt: 2026-07-14T19:16:51.592Z
---

You must configure the email server before you can email reports. You can schedule and automatically generate reports. The system can email scheduled reports to one or more users.

1. Log in to the application as a Report Manager.
2. Open the **Reports** workspace. The system displays a list of reports.
3. Click the **edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/gCFLnbE7KJYe9LHsoh7Ab_edit-icon.png" alt caption size="10" width="18" height="17"} icon for the report you wish to eamil or download. The Reports page is displayed.
4. Under the **Distribution Information** section, do the following:
   - In the **Report Format** field, select the desired file format of the report.
   - Select **No Distribution** if you do not want to automatically distribute the report.
5. Select one of the following:
   - **Download**: The report will be available for downloading in the **Download** column of the report in the **Reports** workspace. Double-click on the report file to download.

:::hint{type="info" indent="1"}
The **Download** option is not operational on Neurons for ITSM Cloud installations.
:::

*Download Report*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/bU2wSfahk3x_irZCTkBoP_downloadreport.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/DownloadReport.png" githubPath="Content/Resources/Images/help-images/DownloadReport.png" showCaption="false" indent="1"}

:::Paragraph{listStyleType="disc" indent="2"}
**Email**: Allows you to email the report to selected email recipients. Enter the following information:
:::

:::Paragraph{listStyleType="disc" indent="3"}
**To**: Enter the email addresses of the recipients you wish to email the report.
:::

:::Paragraph{listStyleType="disc" indent="3"}
**CC**: Enter the email addresses of the recipients you wish to copy on the email.
:::

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**Subject**: Enter the subject of the email.
:::

:::Paragraph{listStyleType="disc" indent="3"}
**Message**: Enter a description of the report.
:::

6. Click **Save** to save the report.