---
title: Default Saved Searches
slug: neurons-for-itsm/admin-user-help/enu/latest/default-saved-searches
createdAt: 2026-07-14T19:16:35.952Z
---
- [Search Criteria Example](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Approvals](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Changes](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Configuration Items](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Ivanti DSM-Managed Software](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Expense Lines](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Events](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Incidents](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Knowledge](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Licensing](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Logs](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Portfolio](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Problems](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Projects](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Project Calendar](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Purchase Items](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Releases](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Service Agreements](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Service Requests](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Software Inventory](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Survey Metric View](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Survey Owner](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Survey Owner Team](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Survey Service](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches for Transaction Audit Logs](docId\:cwEHowqQ1dyRHV8ZZrNsY)
- [Default Saved Searches Not Listed Above](docId\:cwEHowqQ1dyRHV8ZZrNsY)
## Search Criteria Example
The search criteria for unassigned service requests looks like this in the user interface:
*Search Criteria for Unassigned Service Requests*
::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/rBQH7y_VzfPCAZ6WwTozJ_searchcriteriaunassignedservicerequest.png" alt="Search criteria for unassigned service requests." position="flex-start" size="80" initialPath="../../Resources/Images/help-images/search_criteria_unassigned_service_request.png" githubPath="Content/Resources/Images/help-images/search_criteria_unassigned_service_request.png" showCaption="false" width="1100" height="130" darkWidth="1100" darkHeight="130"}
The search criteria for unassigned service requests are expressed in the tables below as:
| Business Object | Field | Operator | Criteria |
| --------------- | ------ | ------------ | --------- |
| Service Request | Owner | Is Empty | |
| AND | | | |
| Service Request | Status | Not Equal to | Cancelled |
| AND | | | |
| Service Request | Status | Not Equal to | Closed |
## Default Saved Searches for Approvals
| Search Name | Search Criteria | Available to Role |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Change Approvals | Approval Vote Tracking > PrimaryParentCategory > Equal to > Change | Administrator
Change Manager
Release Manager |
| My Completed Approvals | Approval Vote Tracking > Owner > Equal to > $(CurrentUserEmail())
AND
Approval Vote Tracking > Status > Not Equal to > Pending | Administrator
Business Unit Manager
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| My Pending Approvals | Approval Vote Tracking > Owner > Equal to > $(CurrentUserEmail())
AND
Approval Vote Tracking > Status > Equal to > Pending | |
## Default Saved Searches for Changes
| Search Name | Search Criteria | Published to Role |
| ----------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Active Changes | Change > Status > Not In List > Cancelled, Closed, Denied | Change Manager |
| All Changes | Change > RecId > Is Not Empty | Change Manager |
| All Scheduled Changes | Change > Status > Equal to > Scheduled | Administrator
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| Changes Closed Last 30 days | Change > Closed On > Greater or Equal > $(LastThirtyDays()) | Change Manager |
| Changes Created last 30 days | Change > Created On > Greater or Equal > $(LastThirtyDays()) | Change Manager |
| Changes for Pivot Table | Change > Status > Not In List > Cancelled, Closed, Deferred, Denied, Implemented, Logged | Change Manager |
| Changes Pending Approval | Change > Status > Equal to > Pending Approval | Change Manager |
| Changes Scheduled in Last 7 days | Change > Status > Equal to > Scheduled
AND
Change > ScheduledStartDate > Greater or Equal > $(LastSevenDays()) | Change Manager |
| Changes Scheduled This Month | Change > ScheduledStartDate > Greater or Equal > $(StartOfThisMonth())
AND
Change Status Equal to Scheduled | Change Manager |
| Changes This Year and not closed | Change Created On Greater or Equal $(StartOfThisYear())
AND
Change > Status > Not Equal to > Closed | Change Manager |
| Changes With Inventory Items linked | CI via ChangeAssociatedCI (0...N : 0...M) > RecID > Is Not Empty | Change Manager |
| Denied Changes | Change > Status > Equal to > Denied | Change Manager |
| Emergency changes | Change > Status > Not Equal to > Closed
AND
Change > Change Type > Equal to > Emergency | Change Manager |
| Implemented Changes | Change > Status > Equal to > Implemented | Change Manager |
| Major changes | Change > TypeOfChange > Equal to > Major
AND
Change > Status > Not Equal to > Closed | Change Manager |
| Minor changes | Change > TypeOfChange >Equal to > Minor
AND
Change > Status> Not Equal to > Closed | Change Manager |
| My Active Changes | Change > RequestedBy > Equal to > $(CurrentUserDisplayName())
AND
Change > Status > Not Equal to > Closed | Change Manager |
| My Changes | Change > RequestedBy > Equal to > $(CurrentUserDisplayName()) | Change Manager |
| Non Emergency Changes | Change > Status > Not In List > Cancelled, Closed, Deferred, Denied
AND
Change > TypeOfChange > Not Equal to > Emergency | Change Manager |
| Priority 1 Changes | Change > Priority > Equal to > 1
AND
Change > Status > Not Equal to > Closed | Change Manager |
| Request Changes | Change > Status > Equal to > Requested | Change Manager |
| Requested Changes | Change > Status > Equal to > Requested | Administrator
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| Significant Changes | Change > Change Type > Equal to > Significant
AND
Change > Status > Not Equal to > Closed | Change Manager |
| Standard Changes | Change > Change Type > Equal to > Standard
AND
Change > Status > Not Equal to > Closed | Change Manager |
## Default Saved Searches for Configuration Items
The configuration item business object is a group object, which means that it includes a group of member business objects within its definition.
Available from the **CI** workspace:
| Search Name | Search Criteria | Published to Role |
| ------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| All CIs | CI > RecId > Is Not Empty | Administrator
Change Manager
Configuration Manager
Discovery Analyst
Discovery Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| Audited Devices | CI > Category > Equal to > Computer
AND
CI > Agent Status > Equal to > Installed | Administrator
Configuration Manager |
| CIs with Changes | Change > RecId > Is Not Empty | Administrator
Change Manager
Configuration Manager |
| CIs for Daily Remote Scan | CI > Remote Scan Interval > Equal to > Daily | Administrator
Configuration Manager |
| CIs for Weekly Remote Scan | CI > Remote Scan Interval > Equal to > Weekly | |
| CIs with Active Changes | Change via ChangeAssociatedCI (0...N : 0...M) > Change ID > Greater than > 0
AND
Change via ChangeAssociatedCI (0...N : 0...M) > Status > In List > Implemented, Pending Approval, Requested, Scheduled | Administrator
Business Unit Manager
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| CIs with Active Releases | Release via ReleaseProjectAssocCI (0...N : 0...1) > Release ID > Greater than > 0
AND
Release via ReleaseProjectAssocCI (0...N : 0...1) > Status > In List > Active, Requested, Waiting | |
| CIs with Associated Incidents | Incident via IncidentAssociatesCI (0...N : 0...M) > Incident ID > Greater than > 0 | |
| Computer CIs | CI > Configuration Item Type > Equal to > Computer
OR
CI > Configuration Item Type > Equal to > VirtualWorkstation
OR
CI > Configuration Item Type > Equal to > VirtualServer
OR
CI > Configuration Item Type > Equal to > Server
OR
CI > Configuration Item Type > Equal to > Workstation | Administrator
Configuration Manager |
| CIs in Change Control | CI > IsInChangeControl > Equal to > Yes | Administrator
Configuration Manager |
| Computer CIs with Active Tasks | Agent Task via CIAssociatedSystemTaskAgent (0...1 : 0...N) > Status > In List > Acknowledged, InProgress, Issued, Pending, Responded
AND
CI > Configuration Item Type > Equal to > Computer
OR
CI > Configuration Item Type > Equal to > VirtualWorkstation
OR
CI > Configuration Item Type > Equal to > VirtualServer
OR
CI > Configuration Item Type > Equal to > Server
OR
CI > Configuration Item Type > Equal to > Workstation | Administrator
Configuration Manager
Licence Manager |
| Computer CIs with CPU | CI > Category > Equal to > Computer
AND
CI > CPU Name > Is Not Empty | Administrator
Configuration Manager |
| Computer CIs with Disk Space | CI > Category > Equal to > Computer
AND
CI > Free Disk Space(%) > Greater than > 0 | |
| Computer CIs with Memory | CI > Category > Equal to > Computer
AND
CI > Total Memory > Greater than > 0 | Administrator
Configuration Manager |
| Computer CIs with Operating Systems | CI > Category > Equal to > Computer
AND
CI > Operating System > Is Not Empty
AND
CI > Operating System > Not Equal to > Unknown | |
| Managed Computers | CI > Category > Equal to > Computer | Administrator
Business Unit Manager
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| Retired CIs | CI > Status > Equal to > Disposed
OR
CI > Status > Equal to > Archived | |
| Services with SLA Compliance Data for Demo | CI > Configuration Item Type > Equal to > Service
AND
CI > Name > Equal to > Benefits Management
OR
CI > Name > Equal to > Data Service
OR
CI > Name > Equal to > Desktop Service
OR
CI > Name > Equal to > Email Service
OR
CI > Name > Equal to > Service Desk | Administrator
Business Unit Manager
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
## Default Saved Searches for Ivanti DSM-Managed Software
| Search Name | Search Criteria | Available to Role |
| ---------------------------- | ----------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| All DSM Managed Software | DSM Managed Software > DSMId > Is Not Empty | Administrator
Business Unit Manager
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| DSM Managed Software by ITSM | DSM Managed Software > DSMId > Is Not Empty
AND
DSM Managed Software > AssignableBy > Not Equal to > DSM Only | Administrator
Change Manager
Configuration Manager |
## Default Saved Searches for Expense Lines
| Search Name | Search Criteria | Available to Role |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------- |
| Expense Items this Month | Expense Line > Created On > Greater or Equal > $(StartOfThisMonth())
AND
Expense Line > Created On > Less or Equal > $(EndOfThisMonth())
AND
Expense Line > ItemExpense > Not Equal to > 0 | Personal use for Admin only |
| Service Expense in Last 30 days | Expense Line > Created On > Greater or Equal > $(LastThirtyDays())
AND
Expense Line > Type > Equal to > Service
AND
Expense Line > TotalExpense > Not Equal to > 0 | Personal use for Admin only |
| Service Expense Items in Last 30 days | Expense Line > Created On > Greater or Equal > $(LastThirtyDays())
AND
Expense Line > ItemExpense > Not Equal to > 0
AND
Expense Line > Type > Equal to > Service | Personal use for Admin only |
| Service Expenses | Expense Line > Type > Equal to > Service | Personal use for Admin only |
| Service Expenses this Month | Expense Line > Created On > Greater or Equal > $(StartOfThisMonth())
AND
Expense Line > Created On > Less or Equal > $(EndOfThisMonth())
AND
Expense Line > RolledUpExpense > Not Equal to > 0
AND
Expense Line > Type > Equal to > Service | Personal use for Admin only |
## Default Saved Searches for Events
| Search Name | Search Criteria | Available to Role |
| ------------------ | --------------------------------------------------------------------------------------------------------- | --------------------------------------- |
| Archive | Transaction Audit Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) | Administrator |
| Create Events Only | Transaction Audit Log > Event Type > Equal to > Create | Administrator
Service Desk Manager |
| Delete Events Only | Transaction Audit Log > Event Type > Equal to > Delete | Administrator
Service Desk Manager |
| Update Events Only | Transaction Audit Log > Event Type > Equal to > Update | Administrator
Service Desk Manager |
| View Events Only | Transaction Audit Log > Event Type > Equal to > View | Administrator
Service Desk Manager |
| All Outage Events | Event > Record Identifier > Is Not Empty
AND
Event > Is Outage > Equal to > Yes | All |
## Default Saved Searches for Incidents
Beginning with Release 2017.3 the Default Search for the Incident business object has been set to **All Active Incidents**. Existing customers will continue to see the previously set Default Search for their environment.
However, the default search set for the Role you use to log in to the application, will always take precedence over the **Default Search** setting for the business object.
For example if you are logged in as a **Service Desk Analyst** and the default search for your role is *All Open Escalated Incidents*, then that search is displayed when you log in.
| Search Name | Search Criteria | Published to Role |
| ----------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Active Incidents this Year | Incident > Status > Equal to > Active
AND
Incident > CreatedDateTime > Greater than > $(StartOfThisYear()) | Problem Manager
Service Desk Analyst
Service Desk Manager |
| All Active Incidents | Incident > Status > Equal to > Active | Administrator
Service Desk Analyst
Service Desk Manager |
| All Active Master Incidents | Incident > Master Incident > Equal to > Yes
AND
Incident > Status > Not Equal to > Closed | Administrator
Service Desk Analyst
Service Desk Manager |
| All Active Priority 1 Incidents | Incident > Priority > Equal to > 1
AND
Incident > Status > Equal to > Active | Administrator
Service Desk Analyst
Service Desk Manager |
| All Active VIP Incidents | Incident > IsVIP > Equal to > Yes
AND
Incident > Status > Equal to > Active | Administrator
Service Desk Analyst
Service Desk Manager |
| All Incidents waiting for Analyst for more than 1 day | Incident > Status > Equal to > Logged
AND
Incident > CreatedDateTime > Greater than > $(Yesterday())
AND
Incident Owner Is Empty | Administrator
Service Desk Analyst
Service Desk Manager |
| All Incidents Breaching in the Next 24 Hours | Incident > Status > Not In List > Closed, Resolved
AND
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Greater or Equal > $(CurrentDateTime())
AND
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Less or Equal > $(DateAdd('day', 1, CurrentDateTime())) | Administrator
Service Desk Manager |
| All Incidents created in last 12 month | Incident > CreatedDateTime > Greater or Equal > $(Last365Days()) | Service Desk Analyst
Service Desk Manager |
| All Incidents linked to Problem | Problem via ProblemAssociatesIncident (0...N : 0...1) > RecId > Is Not Empty
AND
Incident > RecId > Is Not Empty | Administrator
Problem Manager
Service Desk Manager |
| All Incidents Not Closed | Incident > Status > Not Equal to > Closed | All |
| All incidents not logged and closed | Incident > Status > Not In List > Closed, Logged | Administrator |
| All Incidents Resolved on First Call | Incident > Status > In List > Closed, Resolved
AND
Incident > FirstCallResolution > Equal to > Yes | Administrator
Service Desk Manager |
| All Incidents waiting for Analyst | Incident > Status > Equal to > Logged
AND
Incident > Owner > Is Empty | Administrator
Service Desk Analyst
Service Desk Manager |
| All Incidents with Changes | Change (0...N : 0...M) > RecId > Is Not Empty
AND
Incident > RecId > Is Not Empty | Administrator
Change Manager
Service Desk Manager |
| All Open Escalated Incidents | Incident > Status > Not In List > Closed, Resolved
AND
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes | Administrator
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| First Call Resolution | Incident > FirstCallResolution > Equal to > Yes | Administrator |
| Incidents Under Master Incident | Incident > MasterIncidentLink\_RecID > Is Not Empty | Administrator
Service Desk Analyst
Service Desk Manager |
| My Active | Incident > Status > Equal to > Active
AND
Incident > Owner > Equal to > $(CurrentLoginId()) | Administrator
Business Unit Manager
Change Manager
Guest
Knowledge Engineer
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager
My Guest |
| My Active Priority 1 Incidents | Incident > Status > Not in List > Closed, Resolved
AND
Incident > Owner > Equal to > $(CurrentLoginId())
AND
Incident > Priority > Equal to > 1 | Service Desk Analyst |
| My Breached Incidents | Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes
AND
Incident > Owner > Equal to > $(CurrentUserTeamNames()) | Service Desk Analyst |
| My Closed Incidents in last 30 days | Incident > ClosedBy > Equal to > $(CurrentUserTeamNames())
AND
Incident > Status > Equal to > Closed
AND
Incident > ClosedDateTime > Greater or Equal > $(LastThirtyDays()) | Service Desk Analyst |
| My Incidents | Incident > Owner > Equal to > $(CurrentUserTeamNames()) | Service Desk Analyst |
| My Incidents Breaching in the Next 24 Hours | Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > Breach Passed > Equal to > Yes
AND
Incident > Owner > Equal to > $(CurrentLoginId())
AND
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Greater or Equal > $(CurrentDateTime())
AND
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Less or Equal > $(DateAdd('day', 1, CurrentDateTime())) | Service Desk Analyst |
| My Team's Active Incident - Assignment Closed | Incident > Status > Equal to > Active
AND
Task (0...1 : 0...N) > Status > Equal to > Completed
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Administrator
Service Desk Manager |
| My Team's Active Incidents | Incident > Status > Equal to > Active
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Administrator
Business Unit Manager
Change Manager
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager |
| My Team's Active Incidents All Tasks Completed | Incident > Status > Equal to > Active
AND
Task (0...1 : 0...N) > Status > Equal to > Completed
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | |
| My Team's Active Priority 1 Incidents | Incident > Status > Not in List > Closed, Resolved
AND
Incident > Priority > Equal to > 1
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Administrator
Business Unit Manager
Change Manager
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager |
| My Team's Active VIP Incidents | Incident > Status > Equal to > Active
AND
Incident > IsVIP > Equal to > Yes
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | |
| My Team's All Incident | Incident > RecId > Is Not Empty
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Service Desk Manager |
| My Team's Breached Incidents | Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes
AND
Incident > Status > In List > Active, Logged
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Administrator
Business Unit Manager
Change Manager
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager |
| My Team's Closed Incident - Active Assignments | Incident > Status > In List > Closed, Resolved
AND
Task via IncidentAssocTaskAssignment (0...1 : 0...N) > Status > Not Equal to > Completed
AND
Incident Team In List $(CurrentUserTeamNames()) | |
| My Team's Closed Incidents | Incident > Status > Equal to > Closed
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Administrator
Business Unit Manager
Change Manager
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager |
| My Team's Incidents Breaching in the Next 24 Hours | Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Greater or Equal > $(CurrentDateTime())
AND
Incident > Status > Not In List > Closed, Resolved
AND
Incident > Team > In List > $(CurrentUserTeamNames())
AND
Escalation Watch via IncidentAssocResolutionEscWatch (0...1 : 0...1) > BreachDateTime > Less or Equal > $(DateAdd('day', 1, CurrentDateTime())) | |
| My Team's Incidents Linked to Problem | Incident > RecId > Is Not Empty
AND
Problem (0...N : 0...1) > RecId > Is Not Empty
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Administrator
Business Unit Manager
Change Manager
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager |
| My Team's Incidents Resolved on First Call | Incident > Status > In List > Closed, Resolved
AND
Incident > FirstCallResolution > Equal to > Yes
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | |
| My Team's Incidents with Changes | Change (0...N : 0...M) > RecId > Is Not Empty
AND
Incident > RecId > Is Not Empty
AND
Incident > Team > In List > $(CurrentUserTeamNames()) | Service Desk Manager |
| Open Incidents | Incident > Status > Not In List > Closed, Resolved | Administrator |
| Unassigned Self Service Incidents | Incident > Status > Equal to > Logged
AND
Incident > Owner > Is Empty | Administrator
Business Unit Manager
Change Manager
Guest
Knowledge Engineer
Knowledge Manager
Problem Manager
Self Service
Service Desk Analyst
Service Desk Manager
My Guest |
## Default Saved Searches for Knowledge
| Search Name | Search Criteria | Published to Role |
| ---------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| All Articles | Knowledge > RecId > Is Not Empty | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| All Articles Archived this month | Knowledge > Status > Equal to > Archived
AND
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | |
| All Articles created in the last 30 days | Knowledge > Created On > Greater or Equal > $(LastThirtyDays()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| All Articles created this month | Knowledge > CreatedDateTime > Greater or Equal > $(StartOfThisMonth()) | |
| All Articles in draft this month | Knowledge > Status > Equal to > Draft
AND
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| All Articles in review this month | Knowledge > Status > Equal to > Reviewed
AND
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | |
| Articles modified in the last 30 days | Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Articles published this month | Knowledge > Status > Equal to > Published
AND
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | |
| Articles rejected this month | Knowledge > Status > Equal to > Rejected
AND
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Articles retired this month | Knowledge > Status > Equal to > Expired
AND
Knowledge > Retired Date > Greater or Equal > $(LastThirtyDays()) | |
| Articles reviewed this month | Knowledge > Status >Equal to > Reviewed
AND
Knowledge > Modified On > Greater or Equal > $(LastThirtyDays()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Articles this year | Knowledge > Created On > Greater or Equal > $(StartOfThisYear()) | |
| Articles updated this month | Knowledge > Modified On > Greater or Equal > $(StartOfThisMonth()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Articles which solved Incidents | Incident via IncidentAssocFRS\_Knowledge (0...N : 0...M) > Status > In List > Closed, Resolved | |
| Articles with Feedback | Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > KMFeedbackType > Equal to > ArticleFeedback | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Articles with Feedback in last 30 days | Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > KMFeedbackType > Equal to > ArticleFeedback
AND
Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > CreatedDateTime > Greater or Equal > $(LastThirtyDays()) | |
| Articles with Feedback this month | Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > KMFeedbackType > Equal to > ArticleFeedback
AND
Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > CreatedDateTime > Greater or Equal > $(StartOfThisMonth()) | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Articles with pending actions | Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > Status > Equal to > Logged
OR
Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > Status > Equal to > Assigned
OR
Knowledge Feedback via FRS\_KnowledgeContainsKMFeedback (0...1 : 0...N) > Status > Equal to > Accepted | Administrator
Knowledge Engineer
Knowledge Manager
Problem Manager
Service Desk Analyst
Service Desk Manager |
| My Authored Articles | Knowledge > Author > Equal to > $(CurrentLoginId()) | |
| My Owned Articles | Knowledge > Owner > Equal to > $(CurrentLoginId()) | |
| Viewed Knowledge Articles | Knowledge > View Count > Greater than > 0 | Administrator
Knowledge Manager
Service Desk Analyst
Service Desk Manager |
## Default Saved Searches for Licensing
| Search Name | Search Criteria | Available to Role |
| --------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------- |
| Software Compliance Summary - Microsoft | Manufacturer via FRS\_LM\_ManufacturerComplianceSummaryAssocManufacturer (0...N : 0...1) > Manufacturer > Equal to > Microsoft Corporation
AND
Organizational Unit via FRS\_LM\_ManufacturerComplianceSummaryAssocOrganizationalUnit (0...N : 0...1) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
| Underlicensed Manufacturer | Manufacturer Compliance Summary > Under Licensed Products > Greater than > 0 | Administrator
Configuration Manager
Licence Manager |
| Fully Licensed Products | Product Compliance Summary > Unlicensed Count > Equal to > 0 | Configuration Manager
Licence Manager |
| Fully Unlicensed | Product Compliance Summary > Instance Count > Equal to > $(\[This]UnlicensedCount) | Administrator
Configuration Manager
Licence Manager |
| Latest Reconciliation Results | Software Product via Active\_FRS\_LM\_ProductComplianceSummaryAssocFRS\_LM\_SoftwareProduct (0...1 : 0...1) > Record Identifier > Is Not Empty | Administrator
Configuration Manager
Licence Manager |
| Under licensed | Product Compliance Summary > Unlicensed Count > Greater than > 0
AND
Product Compliance Summary > Reconciliation Type > Equal to > Per-Install | Administrator
Configuration Manager
Licence Manager |
| Purchase Items with Associated SKUs | SKU via FRS\_LM\_PurchaseItemAssocFRS\_LM\_SKU (0...N : 0...1) > Record Identifier > Is Not Empty | Administrator
Configuration Manager
Licence Manager |
| Purchase Items with No Entitlements | Entitlement via FRS\_LM\_EntitlementAssocFRS\_LM\_PurchaseItem (0...1 : 0...N) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
| Purchase Items without Associated SKUs | SKU via FRS\_LM\_PurchaseItemAssocFRS\_LM\_SKU (0...N : 0...1) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
| All Licensable Products | Software Product > IsLicensable > Equal to > Yes | Administrator
Configuration Manager
Licence Manager |
| CAL Licensable Products | Software Product > Is CAL Licensable > Equal to > Yes | Administrator
Configuration Manager
Licence Manager |
| Products with Compliance Data | Product Compliance Summary via Active\_FRS\_LM\_ProductComplianceSummaryAssocFRS\_LM\_SoftwareProduct (0...1 : 0...1) > Record Identifier > Is Not Empty | Administrator
Configuration Manager
Licence Manager |
## Default Saved Searches for Logs
| Search Name | Search Criteria | Available to Role |
| ------------------- | --------------------------------------------------------------------------------------------------------------- | ----------------- |
| ALL | Logs > Log Entry Id > Is Not Empty | Administrator |
| Archive | Logs > Log DB Time > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) | Administrator |
| DEBUG | Logs > Log Severity > Equal to > DEBUG | Administrator |
| ERROR ONLY | Logs > Log Severity > Equal to > ERROR | Administrator |
| RuleTrace | Logs > Sub System Id > Equal to > RuleTrace | Administrator |
| User Authentication | Logs > Service Name > Equal to > AppServer
AND
Logs > Sub System Id > Equal to > ASUserAuthentication | Administrator |
| WARNING | Logs > Log Severity > Equal to > WARN | Administrator |
## Default Saved Searches for Portfolio
| Search Name | Search Criteria | Published to Role |
| -------------------------------------------- | --------------------------------------------------------------------- | ------------------------------------ |
| Active Portfolio with Overall Health at Risk | Status > Not Equal to > Closed & PortfolioHealth > Equal to > At Risk | Portfolio Manager
Administrator |
| All Active Portfolio | Status > Not Equal to > Closed | Portfolio Manager
Administrator |
## Default Saved Searches for Problems
| Search Name | Search Criteria | Published to Role |
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------- |
| Active problems with CIs | Problem > Status > Equal to > Active
AND
CI via CIAssociatesProblem (0...N : 0...M) > RecID > Is Not Empty | Problem Manager |
| Active problems | Problem > Status > Equal to > Active | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Active problems with linked incidents | Problem > Status > Equal to > Active
AND
Incident (0...1 : 0...N) > RecId > Is Not Empty | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| All Problems | Problem > RecId > Is Not Empty | Problem Manager |
| Closed Problem last 30 days | Problem > Status > Equal to > Closed
AND
Problem > Closed On > Greater or Equal > $(LastThirtyDays()) | Problem Manager |
| Closed Problems | Problem > Status > Equal to > Closed | Problem Manager |
| High Priority Problems | Problem > Priority > Equal to > 1 | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Known Error without Workarounds | Problem > Type Of Problem > Equal to > Known Error
AND
Problem > WorkAround > Is Empty
AND
Problem > Status > Not In List > Closed, Resolved | Problem Manager |
| Known Errors | Problem > Type Of Problem > Equal to > Known Error | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Logged Problems | Problem > Status > Equal to > Logged | Administrator
Problem Manager |
| My Active Problems | Problem > Status > In List > Active
AND
Problem > Owner > Equal to > $(CurrentLoginId()) | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| My Problems | Problem > Owner > Equal to > $(CurrentLoginId()) | Problem Manager |
| My Team's Problem | Problem > Owner Team > In List > $(CurrentUserTeamNames()) | Problem Manager |
| Open Problems | Problem > Status > Not In List > Cancelled, Closed | Personal use for Admin only |
| Priority 1 Active Problems | Problem > Priority > Equal to > 1
AND
Problem > Status > Not In List > Cancelled, Closed, Resolved | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Problems Past Target Date | Problem > TargetResolutionTime > Less than > $(CurrentDateTime())
AND
Problem > Status > Not In List > Closed, Resolved | Problem Manager |
| Problem Received Today | Problem > Created On > Equal to > $(CurrentDate()) | Problem Manager |
| Problem with Root Cause found | Problem > Root Cause Created On > Greater than > $(StartOfThisYear()) | Problem Manager |
| Problems with Change | Change (0...N : 0...M) > RecId > Is Not Empty | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Problems with CIs | CI via CIAssociatesProblem (0...N : 0...M) > RecId > Is not Empty | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
| Problems with Incident To Root Cause Duration Calculated | Problem > Incident To Root Cause Duration > Greater than > 0 | Problem Manager |
| Problems with Linked Incidents After Identification of Issue | Problem > Status > Equal to > Identified
AND
Incident (0...1 : 0...N) > RecID > Is Not Empty | Problem Manager |
| Problems with Linked Incidents Before Identification | Problem > Status > Not In List > Cancelled, Closed, Identified, Investigation, Resolved, Waiting for 3rd Party, Waiting for Resource
AND
Incident (0...1 : 0...N) > RecID > Is Not Empty | Problem Manager |
| Problems with Pending Tasks | Task group (0...1 : 0...N) > Status > In List > Accepted, Waiting | Problem Manager |
| Problems with Workarounds | Problem > Workaround > Is Not Empty | Administrator
Problem Manager
Service Desk Analyst
Service Desk Manager |
## Default Saved Searches for Projects
| Search Name | Search Criteria | Published to Role |
| ------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------- |
| Active Projects with Overall Health at Risk | Status > Not Equal to > Closed
AND
ProjectHealth > Equal to > At Risk | Project Manager
Administrator |
| All Active Projects | Status > Not Equal to > Closed | Project Manager
Administrator |
| All Active Projects under My Portfolio | Portfolio (via Frs\_ProjectAssocProject)Owner > Equal to > $(CurrentLoginId())
AND
Status > Not Equal to > Closed | Portfolio Manager |
| My Open Projects | Contact (via Frs\_ProjectAssocProjectOwner).DisplayName > Equal to > $(CurrentUserDisplayName())
AND
Status > Not Equal to > Closed | Project Manager
Portfolio Manager
Administrator |
## Default Saved Searches for Project Calendar
| Search Name | Search Criteria | Published to Role |
| ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------- |
| My Open Projects | Parent Object Type > In List > \{Project, Project Phase, Project Task
AND
Status > Not Equal to > Closed
AND
Owner > Equal to > $(CurrentLoginId()) | Project Manager
Administrator |
| Search by Project Number | Parent Object Type > In List > \{Project, Project Phase, Project Task
AND
Parent ID > Equal to > $(Prompt("Please enter Project Number", "")) | Project Manager
Portfolio Manager
Administrator |
## Default Saved Searches for Purchase Items
| Search Name | Search Criteria | Available to Role |
| -------------------------------------- | ------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------- |
| Purchase Items with Associated SKUs | SKU via FRS\_LM\_PurchaseItemAssocFRS\_LM\_SKU (0...N : 0...1) > Record Identifier > Is Not Empty | Administrator
Configuration Manager
Licence Manager |
| Purchase Items with No Entitlements | Entitlement via FRS\_LM\_EntitlementAssocFRS\_LM\_PurchaseItem (0...1 : 0...N) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
| Purchase Items without Associated SKUs | SKU via FRS\_LM\_PurchaseItemAssocFRS\_LM\_SKU (0...N : 0...1) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
## Default Saved Searches for Releases
| Search Name | Search Criteria | Published to Role |
| ------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------- |
| Active Emergency Releases | Release > Status > Not In List > Cancelled, Closed, Draft
AND
Release > Type of Release > Equal to > Emergency | Administrator
Release Manager |
| Active Releases | Release > Status > Not In List > Cancelled, Closed, Draft | Administrator
Release Manager |
| Active Emergency Releases with Past Target Dates | Release > Complete Before > Less or Equal > $(CurrentDateTime())
AND
Release > Status > Not Equal to > Closed | Administrator
Release Manager |
| All Emergency Releases | Release > Type of Release > Equal to > Emergency
AND
Release > Status > Not Equal to > Draft | Administrator
Release Manager |
| All Feature-based Releases | Release > Base Type > Equal to > Feature Based | Release Manager |
| All Location-based Releases | Release > Base Type > Equal to > Location Based | Release Manager |
| All Major Releases | Release > Type Of Release > Equal to > Major
AND
Release > Status > Not Equal to > Draft | Release Manager |
| All Master Releases | Release > Classification > Equal to > Master | Release Manager |
| All Releases | Release > Rec ID > Is Not Empty | Administrator
Release Manager |
| Major Standalone Releases | Release > Classification > Equal to > Standalone
AND
Release > Type Of Release > Equal to > Major | Release Manager |
| Minor Releases | Release > Type Of Release > Equal to > Minor | Release Manager |
| Phased Releases | Release > Classification > Equal to > Phase | Release Manager |
| Standalone Releases | Release > Classification > Equal to > Standalone | |
| Releases Scheduled for This Month | Release > Start On > Greater or Equal > $(StartOfThisMonth())
AND
Release > Start On > Less or Equal > $(EndOfThisMonth())
AND
Release > Status > Not Equal to > Closed | Administrator
Release Manager |
| Standalone Releases | Release >Classification > Equal to > Standalone | Release Manager |
## Default Saved Searches for Service Agreements
| Search Name | Search Criteria | Available to Role |
| ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| All SLA Compliance Records | SLA Compliance View > Service > Is Not Empty | Administrator
Service Owner |
| SLA Target Compliance View | SLA Compliance View > Organizational Unit > Is Not Empty | Personal use for Admin only |
| SLM Metrics Non-Breached Requests | SLM Metrics View > BreachPassed > Equal to > 0 | Personal use for Admin only |
| SLM Metrics Total Requests | SLM Metrics View > Record Identifier > Is Not Empty | Personal use for Admin only |
| Agreement Notification Expired for Today | ServiceAgreement# > Status > Equal to > Published
AND
ServiceAgreement# > End Date > Equal to > $(CurrentDate()) | Administrator
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| Agreement Notification Review for Today | ServiceAgreement# > Status > Equal to > Published
AND
ServiceAgreement# > ReviewNotificationDate > Equal to > $(CurrentDate()) | |
## Default Saved Searches for Service Requests
| Search Name | Search Criteria | Published to Role |
| --------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------ |
| All Active Service Requests with Resolution Escalation Breached | Service Request > Status > Not Equal to > Closed
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Fulfilled
AND
Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes | Administrator
Service Desk Manager
Service Desk Analyst |
| All Active Service Requests | Service Request > Status > Not Equal to > Closed
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Fulfilled | Administrator
Service Desk Manager
Service Desk Analyst |
| All Fulfilled Service Requests | Service Request > Status > Equal to > Fulfilled | Administrator
Service Desk Manager
Service Desk Analyst |
| All Service Requests | Service Request > RecId > Is Not Empty | |
| All Service Requests with Resolution Escalation Breached | Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes | |
| All Unassigned Service Requests | Service Request > Owner > Is Empty
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Closed | Administrator
Service Desk Manager |
| My Active Breached Service Requests | Service Request > Owner > Equal to > $(CurrentLoginId())
AND
Service Request > Status > Not Equal to > Closed
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Fulfilled
AND
Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed > Equal to > Yes | Administrator
Service Desk Manager
Service Desk Analyst |
| My Active Escalated Service Requests | Service Request > Owner > Equal to > $(CurrentLoginId())
AND
Service Request > Status > Not Equal to > Closed
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Fulfilled
AND
Escalation Watch via ServiceReqAssocResolutionEscWatch (0...1 : 0...1) > L1Passed > Equal to > Yes | Administrator
Service Desk Manager
Service Desk Analyst |
| My Active Service Requests | Service Request > Owner > Equal to > $(CurrentLoginId())
AND
Service Request > Status > Not Equal to > Closed
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Fulfilled | Administrators
Service Desk Manager
Service Desk Analyst |
| My Service Requests | Service Request > Owner > Equal to > $(CurrentLoginId()) | Administrator
Service Desk Manager
Service Desk Analyst |
| My Team's Active Service Requests | Service Request > Team > In List > $(CurrentUserTeamNames())
AND
Service Request > Status > Not Equal to > Closed
AND
Service Request > Status > Not Equal to > Cancelled
AND
Service Request > Status > Not Equal to > Fulfilled | Administrator
Service Desk Manager
Service Desk Analyst |
| My Team's Service Requests | Service Request > Team > In List > $(CurrentUserTeamNames()) | Administrator
Service Desk Manager
Service Desk Analyst |
| My Requests I logged | Service Request > Created By > Equal to > $(CurrentLoginId()) | Administrator
Service Desk Manager
Service Desk Analyst |
## Default Saved Searches for Software Inventory
| Search Name | Search Criteria | Available to Role |
| ---------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------- |
| All Greynet Software | Software Identity > Greynet > Equal to > Yes | |
| All Primary Software | Software Identity > IsPrimary > Equal to > Yes | |
| All Secondary Software | Software Identity > IsPrimary > Equal to > No | |
| All Unlinked Software | Software Product via SoftwareIdentityAssocFRS\_LM\_SoftwareProduct (0...N : 0...1) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
| Installed Applications | Software Identity > SoftwareType > Not In List > 15, 23 | Administrator
Configuration Manager |
| Installed Fonts | Software Identity SoftwareType Equal to Font | Administrator
Configuration Manager |
| Licensable Software | Software Identity > IncludeInReconciliation > Equal to > Yes
AND
Software Product via SoftwareIdentityAssocFRS\_LM\_SoftwareProduct (0...N : 0...1) > Record Identifier > Is Not Empty
AND
Software Product via SoftwareIdentityAssocFRS\_LM\_SoftwareProduct (0...N : 0...1) > IsLicensable > Equal to > Yes | Administrator
Configuration Manager
Licence Manager |
| Operating Systems | Software Identity > SoftwareType > Equal to > Operating System | Administrator
Configuration Manager |
| Software Added the Past 7 Days | Software Identity > Created DateTime > Greater or Equal > $(LastSevenDays()) | Administrator
Configuration Manager
Licence Manager |
| Software with Unused Installations | Installed Software via FRS\_CIComponentInstalledApplicationAssocSoftwareIdentity (0...1 : 0...N) > UsageFrequency > Equal to > Never | Administrator
Configuration Manager
Licence Manager |
| Unlinked Reconcilable Software | Software Identity > IncludeInReconciliation > Equal to > Yes
AND
Software Product via SoftwareIdentityAssocFRS\_LM\_SoftwareProduct (0...N : 0...1) > Record Identifier > Is Empty | Administrator
Configuration Manager
Licence Manager |
## Default Saved Searches for Survey Metric View
| Search Name | Search Criteria | Available to Role |
| ---------------------------------- | ------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Incident & Service Request Surveys | Survey Metric View > BOType > Equal to > Incident
AND
Survey Metric View > BOType > Equal to > ServiceReq | Administrator
Change Manager
Configuration Manager
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| Incident Surveys | Survey Metric View > BOType > Equal to > Incident | Administrator
Service Desk Manager |
| Service Request Surveys | Survey Metric View > BOType > Equal to > ServiceReq | Administrator
Service Desk Manager
Service Owner |
## Default Saved Searches for Survey Owner
| Search Name | Search Criteria | Available to Role |
| --------------------------------- | ---------------------------------------------------- | ----------------- |
| Survey Owner Results - Incident | Survey Owner View > Record Identifier > Is Not Empty | Administrator |
| Survey Owner Results - ServiceReq | Survey Owner View > BOType > Equal to > ServiceReq | Administrator |
## Default Saved Searches for Survey Owner Team
| Search Name | Search Criteria | Available to Role |
| ------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------- | ----------------- |
| Survey Results by Owner Team - Incident | Survey Owner Team View > Record Identifier > Is Not Empty
AND
Survey Owner Team View > BOType > Equal to > Incident | Administrator |
| Survey Results by Owner Team - Service Req | Survey Owner Team View > BOType > Equal to > ServiceReq | Administrator |
## Default Saved Searches for Survey Service
| Search Name | Search Criteria | Available to Role |
| --------------------------------------- | ----------------------------------------------------------------------------------------------------------------------- | ----------------- |
| Survey Results by Service - Incident | Survey Service View > Record Identifier > Is Not Empty
AND
Survey Service View > BOType > Equal to > Incident | Administrator |
| Survey Results by Service - Service Req | Survey Service View > BOType > Equal to > ServiceReq | Administrator |
## Default Saved Searches for Tasks
| Search Name | Search Criteria | Published to Role |
| -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| All Open Tasks | Task > Status > Not In List > Cancelled, Completed, Rejected | Administrator
Business Unit Manager
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |
| My New Tasks | Task > Owner > Equal to > $(CurrentLoginId())
AND
Task > Status > Equal to > Logged | |
| My Open Tasks | Task > Owner > Equal to > $(CurrentLoginId())
AND
Task > Status > Not In List > Cancelled, Completed, Logged, Rejected | |
| My Recent Tasks | Task > Owner > Equal to > $(CurrentLoginId())
AND
Task > Created On > Greater or Equal > $(StartOfThisYear()) | |
| My Team's Open Tasks | Task > OwnerTeam > In List > $(CurrentUserTeamNames())
AND
Task > Status > Not In List > Cancelled, Completed, Rejected | |
| My Team's Unassigned Tasks | Task > OwnerTeam > In List > $(CurrentUserTeamNames())
AND
Task > Owner > Is Empty | |
| Overdue Tasks | Task > Status > Not In List > Cancelled, Completed, Rejected
AND
Escalation Watch via AssignmentAssocResolutionEscWatch (0...1 : 0...1) > BreachPassed >Equal to > Yes | |
## Default Saved Searches for Transaction Audit Logs
| Search Name | Search Criteria | Published to Role |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------ | --------------------------------------- |
| Archive | Transaction Audit Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) | Administrator |
| Archive by MaxTransactionAuditLogAge | Transaction Audit Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("MaxTransactionAuditLogAge"), CurrentDate())) | Administrator |
| Create Events Only | Transaction Audit Log > Event Type > Equal to > Create | Administrator
Service Desk Manager |
| Delete Events Only | Transaction Audit Log > Event Type > Equal to > Delete | Administrator
Service Desk Manager |
| Update Events Only | Transaction Audit Log > Event Type > Equal to > Update | Administrator
Service Desk Manager |
| View Events Only | Transaction Audit Log > Event Type > Equal to > View | Administrator
Service Desk Manager |
## Default Saved Searches Not Listed Above
| Search Name | Search Criteria | Available to Role |
| ----------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Active Milestones | Milestone > Status > Not Equal to > Completed | Change Manager |
| Audit Inventory | Agent Task > Agent Task Type > Equal to > Audit Inventory | Administrator
Configuration Manager |
| Failed Agent Tasks | Agent Task > Result > Not Equal to > OK | Administrator
Configuration Manager |
| Active Gateways | Gateway > Status > Equal to > Active Gateway
OR
Gateway > Status > Equal to > Active Demote request sent to Gateway | Administrator |
| Demoted Gateways | Gateway > Status > Equal to > Gateway has been demoted | Administrator |
| Archive (LDAP) | LDAP Import Log > Modified On > Less or Equal > $(AddDays(-GetGlobal("ArchiveAge"), CurrentDate())) | Administrator |
| Employees | Employee > Status > Not Equal to > Terminated | All |
| Published Announcements | Announcement > Status > Equal to > Published
AND
Announcement > Expiration Date > Greater or Equal > $(CurrentDateTime())
AND
Announcement > Effective Date > Less or Equal > $(CurrentDateTime()) | Administrator
Change Manager
Configuration Manager
Guest
Knowledge Manager
Licence Manager
Problem Manager
Release Manager
Report Manager
Self Service
Service Desk Analyst
Service Desk Manager
Service Owner |