---
title: Default Priority Values
slug: neurons-for-itsm/admin-user-help/enu/latest/default-priority-values
createdAt: 2026-07-14T19:16:42.332Z
---

You can prioritize incidents, changes, and problems.

The impact and urgency determine when business objects are processed. By default, the business object form utilizes the following fields for processing:

- **Impact**: The impact is the extent to which the loss of service will impact the business organization. For example, if a single application is down, it will have less business impact than a server being down.
- **Urgency**: The affected user's tolerance for resolution delay. Urgency is usually time-related. For example, the loss of the Sales department's network printer before the end of the fiscal quarter might be assigned a greater urgency than at another time.
- **Priority**: The order in which it needs to be resolved, based on impact and urgency.

The default priority values are calculated as follows:

|            |        | URGENCY |        |     |
| ---------- | ------ | ------- | ------ | --- |
|            |        | High    | Medium | Low |
| **IMPACT** | High   | 1       | 2      | 3   |
|            | Medium | 2       | 3      | 4   |
|            | Low    | 3       | 4      | 5   |