---
title: Default Notifications
slug: neurons-for-itsm/admin-user-help/enu/latest/default-notifications
createdAt: 2026-07-14T19:16:40.278Z
---
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## Business Rules Notifications
| Business Object | Location |
| -------------------------- | --------------------------------------------------------------- |
| Change# | Notify requester that change is closed. |
| Change# | Notify requester that change is Implemented. |
| Change# | Notify requester that change is pending approval. |
| Change# | Notify requester that change is scheduled. |
| Change# | Prompt reason and create journal notes when change is canceled. |
| Change# | Prompt reason and create journal notes when change is deferred. |
| Change# | Prompt reason and create journal notes when change is denied. |
| Change# | Send notification to owner when change is requested. |
| Change# | Send notification when change is implemented. |
| FRS\_ApprovalVoteTracking# | Send cancellation notification to approver. |
| Incident# | Active notification. |
| Incident# | For new incident notification. |
| Incident# | Incident closure notification. |
| Incident# | Incident priority 1 notification. |
| Incident# | Incident resolution notification. |
| Incident# | Owner assigned. |
| Incident# | Owner team assignment. |
| Incident# | Priority changed. |
| Incident# | Response time lapsed. |
| Incident# | Send survey upon incident closure. |
| Incident# | Stop escalation clock. |
| Incident# | VIP notification. |
| Journal# | Email send email. |
| PIR# | Notify change coordinator that PIR has failed. |
| PIR# | Notify change requester that PIR is failed. |
| Problem# | Active problem resolved status change notification. |
| Problem# | Identified to active status change notification. |
| Problem# | Logged to investigation status change notification. |
| Problem# | New priority 1 notification. |
| Problem# | New problem notification. |
| Problem# | Problem resolved third party. |
| Problem# | Waiting for third party to resolved status change notification. |
| Problem# | Waiting for resource to resolved status change notification. |
| ReleaseMilestone# | Active milestone notification. |
| ReleaseMilestone# | Completed milestone notification. |
| ServiceReq# | Cancel service request. |
| ServiceReq# | Send survey upon service request closure. |
| Task# | Assignment send cancellation notification to assigner. |
| Task# | Assignment send completed notification to assigner. |
| Task# | Assignment send assigned notification. |
| Task# | Assignment send cancel notification. |
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## Incident Notifications
| Condition for Notification | Email Sent To ... |
| ------------------------------------------------------ | ------------------------------------------------------------------------ |
| Incident changed to active status | Incident owner |
| New incident is created | Requester (customer)
User reporting the incident (reported by) |
| Incident status changed to closed | Requester (customer) |
| Incident created, with a priority of 1 | Incident owner
Incident owner team manager
Incident owner team |
| Incident status changed to resolved | Requester (customer) |
| Incident owner is assigned | Incident owner |
| Incident team is assigned | Incident owner team |
| Incident priority has changed | Requester (customer) |
| Incident response time has been breached | Incident owner |
| Survey response upon incident closure | Requester (customer) |
| Incident requester updated to VIP requester (customer) | Incident owner
Incident owner team manager
Incident owner team |
| Incident owner is reassigned | Requester (customer)
Incident owner |
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## Change Notifications
| Condition for Notification | Email Sent To ... |
| ---------------------------- | ---------------------------------------- |
| A logged change is requested | Change Manager |
| A logged change is cancelled | Change Requester |
| A requested change is denied | Change Coordinator
Change Manager |
| Change is pending approval | Change Requester
Change Approvers |
| Change is scheduled | Change Requester |
| Change is implemented | Change Requester |
| Change is deferred | Change Requester |
| Change is closed | Change Coordinator
Change Requester |
| Change tasks completed | Change Manager
Task owners |
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## Quick Actions that Send Emails
| Business Object | Location |
| -------------------------- | ------------------------------------------------------------------------------------------ |
| CI# | Notification of change baseline. |
| CI# | Notification to configuration item owner of change baseline. |
| Employee# | New self user notification. |
| Employee# | Welcome self registered user. |
| FRS\_ApprovalVoteTracking# | Approval vote tracking notification. |
| FRS\_ApprovalVoteTracking# | Approval vote tracking notification for incident. |
| FRS\_ApprovalVoteTracking# | Knowledge approval vote notification. |
| FRS\_ApprovalVoteTracking# | Send notification for vote. |
| FRS\_ApprovalVoteTracking# | Send notification for vote for release milestone. |
| FRS\_ApprovalVoteTracking# | Send notification to vote for software request. |
| FRS\_ApprovalVoteTracking# | Service request approval notification. |
| Incident# | Stop clock. |
| Incident# | "Waiting for customer" reminder. |
| Incident# | 1st escalation notification. |
| Incident# | 2nd escalation notification. |
| Incident# | 3rd escalation notification. |
| Incident# | Incident assigned notification. |
| Incident# | Incident closure notification. |
| Incident# | Incident priority 1 notification. |
| Incident# | Incident resolved notification. |
| Incident# | Incident update notification. |
| Incident# | New incident notification. |
| Incident# | Problem workaround notification for incident owner. |
| Incident# | Resolution threshold breach. |
| Incident# | Response threshold breach. |
| Journal# | Email resend email. |
| Problem# | Incident resolved notification. |
| Problem# | New notification. |
| ServiceReq# | 1st escalation notification email for service request. |
| ServiceReq# | 2nd escalation notification email for service request. |
| ServiceReq# | 3rd escalation notification email for service request. |
| ServiceReq# | New high urgency service request. |
| ServiceReq# | New service request assigned to team. |
| ServiceReq# | New service request received. |
| ServiceReq# | Resolution threshold breach notification email for service request. |
| ServiceReq# | Response threshold breach notification email for service request. |
| ServiceReq# | Service request approval timeout notification. |
| ServiceReq# | Service request approved notification. |
| ServiceReq# | Service request denial notification. |
| ServiceReq# | Service request no approver notification. |
| ServiceReq# | Service request - software Installation. Computer or installation package is not selected. |
| ServiceReq# | Waiting threshold breach notification email for service request. |
| Task# | Assignment accept. |
| Task# | Assignment complete. |
| Task# | Assignment reassign. |
| Task# | Assignment reject. |
| Task# | Assignment waiting. |
| Task# | Assignment resolution threshold warning notification email. |
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## Workflows with Notification Blocks that Send Emails
| Business Object | Location |
| ------------------------------------ | --------------------------------------------------------------- |
| Change | Change approval workflow NULL. |
| FRS\_data\_dsm\_sync\_request | Ivanti Desktop and Server Management (Ivanti DSM) sync request. |
| FRS\_Knowledge.Document | Knowledge approval process for document. |
| FRS\_Knowledge.ErrorMessage | Knowledge approval process for error message. |
| FRS\_Knowledge.IssueResolution | Knowledge approval process for issue resolution. |
| FRS\_Knowledge.Patch | Knowledge approval process for patch. |
| FRS\_Knowledge.QandA | Knowledge approval process for Q and A. |
| FRS\_Knowledge.Reference | Knowledge approval process for reference. |
| Incident | Approval incident detail workflow. |
| Incident | Incident survey. |
| Knowledge | Knowledge approval process. |
| Release Milestone | Build and test release milestone. |
| Release Milestone | Deployment milestone. |
| Release Milestone | Deployment preparation milestone. |
| Release Milestone | Early life support milestone. |
| Release Milestone | Release and deployment planning milestone. |
| Release Milestone | Release review and closure milestone. |
| Release Milestone | Service testing and pilot milestone. |
| ScheduleEntry | Ivanti DSM computer sync. |
| ScheduleEntry | Ivanti DSM software sync. |
| ServiceReq | Audio conferencing services. |
| ServiceReq RequestWorkflowCompletion | Service request workflow completion block. |
| ServiceReq | Send survey notification. |
| Task | Assignment send notification team owner, if owner is empty. |
| Task.DSM\_SoftwareActivation | Ivanti DSM software activation. |
| Task.SoftwareInstallation | Software Installation request. |
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