---
title: Default Incident Templates
slug: neurons-for-itsm/admin-user-help/enu/latest/default-incident-templates
createdAt: 2026-07-14T19:16:40.719Z
---

To view the list of incident templates:

1. Log in to the Service Desk console.
2. Open the **Incident** workspace.
3. Open an incident.
4. From the toolbar, click **Template**.

:::Paragraph{indent="1"}
The following templates can be used to create incidents:
:::

:::ExpandableHeading{indent="1"}
## Account Lockout - Domain

| Field    | Description              |
| -------- | ------------------------ |
| Status   | Active                   |
| Service  | Desktop Service          |
| Category | Account Lockout          |
| Urgency  | Medium                   |
| Impact   | Medium                   |
| Summary  | Cannot log in to Windows |
:::

:::ExpandableHeading{indent="1"}
## Account Lockout - HR System

| Field    | Description                                |
| -------- | ------------------------------------------ |
| Status   | Active                                     |
| Service  | HR System                                  |
| Category | Account Lockout                            |
| Urgency  | Medium                                     |
| Impact   | Low                                        |
| Summary  | Cannot log in to Performance Review System |
:::

:::ExpandableHeading{indent="1"}
## Backup Failure

| Field    | Description          |
| -------- | -------------------- |
| Status   | Active               |
| Service  | Data Service         |
| Category | Data Loss            |
| Urgency  | Medium               |
| Impact   | Medium               |
| Summary  | Daily Backup Failure |
:::

:::ExpandableHeading{indent="1"}
## Cannot access Shared Drive

| Field    | Description                |
| -------- | -------------------------- |
| Status   | Active                     |
| Service  | Desktop Service            |
| Category | Network Folder Failure     |
| Urgency  | Medium                     |
| Impact   | Medium                     |
| Summary  | Cannot access Shared Drive |
:::

:::ExpandableHeading{indent="1"}
## Cannot open Outlook

| Field    | Description    |
| -------- | -------------- |
| Status   | Active         |
| Service  | Email Service  |
| Category | Client Failure |
| Urgency  | Medium         |
| Impact   | Low            |
| Summary  | Email Down     |
:::

:::ExpandableHeading{indent="1"}
## Desktop Application Failure

| Field    | Description                 |
| -------- | --------------------------- |
| Status   | Active                      |
| Service  | Desktop Service             |
| Category | Application Error           |
| Urgency  | Medium                      |
| Impact   | Low                         |
| Summary  | Desktop Application Failure |
:::

:::ExpandableHeading{indent="1"}
## Email access on mobile device

| Field    | Description                         |
| -------- | ----------------------------------- |
| Status   | Active                              |
| Service  | Desktop Service                     |
| Category | Connection Failure                  |
| Urgency  | Medium                              |
| Impact   | Low                                 |
| Summary  | Email problem on mobile smart phone |
:::

:::ExpandableHeading{indent="1"}
## No dial-tone on my phone

| Field    | Description              |
| -------- | ------------------------ |
| Status   | Active                   |
| Service  | Desktop Service          |
| Category | No Dial Tone             |
| Urgency  | High                     |
| Impact   | Low                      |
| Summary  | No dial-tone on my phone |
:::

:::ExpandableHeading{indent="1"}
## PC is very slow

| Field    | Description       |
| -------- | ----------------- |
| Status   | Active            |
| Service  | Desktop Service   |
| Category | Performance Issue |
| Urgency  | Medium            |
| Impact   | Low               |
| Summary  | PC is very Slow   |
:::

:::ExpandableHeading{indent="1"}
## Printer - Out of Toner

| Field    | Description            |
| -------- | ---------------------- |
| Status   | Active                 |
| Service  | Desktop Service        |
| Category | Printer Failure        |
| Urgency  | High                   |
| Impact   | High                   |
| Summary  | Printer - Out Of Toner |
:::

:::ExpandableHeading{indent="1"}
## Printer - Paper Jam

| Field    | Description       |
| -------- | ----------------- |
| Status   | Active            |
| Service  | Desktop Service   |
| Category | Printer Failure   |
| Urgency  | High              |
| Impact   | High              |
| Summary  | Printer is jammed |
:::

:::ExpandableHeading{indent="1"}
## Voicemail Problem

| Field    | Description       |
| -------- | ----------------- |
| Status   | Active            |
| Service  | Desktop Service   |
| Category | Telephone Failure |
| Urgency  | Medium            |
| Impact   | Low               |
| Summary  | Voicemail Problem |
:::

:::ExpandableHeading{indent="1"}
## VPN Connection Failure

| Field    | Description           |
| -------- | --------------------- |
| Status   | Active                |
| Service  | Mobile Communication  |
| Category | Connection Failure    |
| Urgency  | High                  |
| Impact   | Low                   |
| Summary  | VPN Connection Failed |
:::