--- title: Dashboard V2 slug: neurons-for-itsm/admin-user-help/enu/latest/dashboard-v2 createdAt: 2026-07-14T19:16:37.488Z --- ***Role**: *Administrator*.* Dashboard V2 is an improved dashboard with a modern UI, available by default to all customers. It includes all the functionality of the legacy dashboard with a visually appealing interface. If an incident or business object description contains custom HTML, it also renders in Dashboard V2. ## Enable Dashboard V2 for legacy users **Adding the Dashboard V2 to a role:** 1. Log in to Neurons for ITSM as an Administrator. 2. In the Configuration console, select **Users and Permissions **>** Roles and Permissions**, then select the **Admin** role. 3. Select **Top Level Tabs** > **Home**. 4. In the **Top Level Tabs** window, locate the Home entry, and then click the red cross :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/UkKpN4usEh6kB-5-MhFjL_deletetabicon.png" alt caption size="10" width="16" height="16"} at the far right of the entry to delete the tab. :::hint{type="info" indent="1"} If the Dashboard workspace is not configured as your **Home** tab, then select the tab that is set as **Dashboard**. ::: 5. Select **Add New Tab** > **Dashboard V2**. 6. Change the **Name** field to Home. 7. Select the **The Tab Is Initially Visible** checkbox. :::Paragraph{indent="1"} This displays the Dashboards on the Home page. ::: 8. Click **Save**. :::Paragraph{indent="1"} This will change your legacy dashboard view to the new Dashboard V2. ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/dn0rNrMf3qKgtV4fi93Yu_admin-dashboard.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboardimages/admin-dashboard.png" githubPath="Content/Resources/Images/Dashboardimages/admin-dashboard.png" showCaption="false" width="1806" height="2342" darkWidth="1806" darkHeight="2342" indent="1"} :::hint{type="info" indent="1"} Ensure you publish the dashboard to the role before setting it as the default. ::: ## Revert to Legacy Dashboard 1. Log in to Neurons for ITSM as an Administrator. 2. In the Configuration console, select **Users and Permissions **>** Roles and Permissions**, then select the role for which you need to revert from **Dashboard V2** to legacy **Dashboard**. 3. Click **Top Level Tabs** > **Delete This Tab** > **Yes** to delete the tab. 4. Click **Add New Tab** > **Dashboard** as tab, and configure the tab details with new **Name**, **Hidden Expressions**, and **Search Tags**; then select **Add This Tab**. 5. Click **Save**. :::Paragraph{indent="1"} This reverts the dashboard to the legacy view. ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/OsVsKGql-6xphpJnks1Wv_legacy-dashboard-preview.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/legacy-dashboard-preview.png" githubPath="Content/Resources/Images/Dashboard-V2/legacy-dashboard-preview.png" showCaption="false" width="1920" height="911" darkWidth="1920" darkHeight="911" indent="1"} ## Working with Dashboard V2 ### Toolbar Options In Dashboard V2, you can: - Click **refresh** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CfyyeOJzimdb0gvN7UTpT_refresh.png" alt caption size="10" width="15" height="16"} icon to manually update all widgets, including charts, tiles, and tables. - Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ONtX-o8BoON6S50aiaVkn_admin-dashboard-close.png" alt caption size="10" width="28" height="30"} icon to auto refresh to enable or pause automatic data refresh based on the configured interval (5 to 60 minutes). - Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/XmjNLyULLmpIVyUvhvUMp_resize-dashboard.png" alt caption size="10" width="31" height="29"} icon then drag the borders of dashboard components to resize them for better visibility. When **EnableNova** is turned on, the **Filter By** control, the Toggle slider button, and the Refresh option are available. These options let you filter dashboard data, adjust configuration settings, and refresh the displayed content. Disabling the global constant removes these controls and limits the edit options in certain dashboard parts. ![](https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/LtsgMMEJGdohqZDw7iHWy_dashboard-v2-filterby-option.png) ## Configuring Dashboard Chart Colors In Neurons for ITSM, Administrator can configure Dashboard Chart Colors for both Pick List and non‑Pick List fields. This helps ensure that data is presented clearly and consistently across dashboards. Because the setup varies depending on the type of field, the following steps outline how to configure chart colors in each case. The Dashboard Chart Colors can be configured in Dashboard V2. :::hint{type="info"} This feature is supported for all chart type except pivot table charts. ::: ### For Pick List fields: To configure Dashboard Chart Colors, perform the following: 1. Log in to Neurons for ITSM as an Administrator. 2. Click Configuration Application :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/_0_SbO-QLHjU9Dy5IyIlr_new-nav-settings18x16.png" alt caption size="10" width="18" height="16"}icon. 3. From the Configuration console, click **Build** > **Business Objects**. The list of Business Objects is displyed. 4. Select any Business Object > **Fields**. The list of fields is displayed. 5. Select the field for which you want to configure the Dashboard Chart Colors. The field details are displayed. 6. Under the field details, go to **Pick List** and note the **Pick List Name**. 7. From the Configuration console, click **Build** > **Pick Lists**. The list of Pick Lists is displayed. 8. Find the noted **Pick List Name** and click** values**. The values details are displayed. 9. Click **Color Options** under** Palette**, use the dropdown to select the color palette and other advanced options. Click **Apply** to save the changes. :::Paragraph{indent="1"} *Color palette for Pick List fields* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6bzgHGnoXNhDrBSGMRHw6_pick-list-fields-2.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboardimages/pick-list-fields-2.png" githubPath="Content/Resources/Images/Dashboardimages/pick-list-fields-2.png" showCaption="false" width="1911" height="1106" darkWidth="1911" darkHeight="1106" indent="1"} 10. Alternatively, under **Color Code**, you can change the color by selecting a specific color code. The configured colors in the Pick List will appear in the charts. :::Paragraph{indent="1"} *Color code for Pick List fields* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/MtdiLu7a6xwNr48tlMJoG_pick-list-fields.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboardimages/pick-list-fields.png" githubPath="Content/Resources/Images/Dashboardimages/pick-list-fields.png" showCaption="false" width="1913" height="1106" darkWidth="1913" darkHeight="1106" indent="1"} ### For non-Pick List fields: To configure Dashboard Chart Colors, perform the following: 1. Log in to Neurons for ITSM as an Administrator. 2. From the **Home** workspace, click **All Dashboards**. The list of all available Dashboards is displayed. 3. Find the Dashboard entry you want to configure the Chart Colors, and then click the **Edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/YodtpmYhBJLuQYh9WAlfT_editdashboardicon14x13.png" alt caption size="10" width="14" height="13"} icon under the **Actions** column. The Dashboard you selected opens in edit mode. 4. Click the **Options** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/sQ4di5D38V1JOM_Xe-KVL_ellipse-icon4x16.png" alt caption size="10" width="4" height="16"} icon > **Edit** icon for the chart you want to configure the Chart Colors. The Chart Wizard workspace is displayed. 5. Under **Standard**, use the drop-down list to select a non-Pick List field under **Group By**. 6. Under **Color Palette**, use the drop-down list to select the color palette. 7. Alternatively, click **More Options** under** Palette**, use the dropdown to select the color palette and other advanced options. Click **Apply**. 8. Click **Save** to save the changes. :::Paragraph{indent="1"} *Color palette for non-Pick List fields* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/ExjNyjK9_WV8UfCQC2RJG_non-pick-list.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboardimages/non-pick-list.png" githubPath="Content/Resources/Images/Dashboardimages/non-pick-list.png" showCaption="false" width="1916" height="1104" darkWidth="1916" darkHeight="1104" indent="1"} :::hint{type="info"} Non‑Pick List fields support only color palette selection. ::: ### Copying a Dashboard URL Share a dashboard by sending its URL through, for example, Microsoft Teams or email. 1. Log in to Neurons for ITSM. 2. On the Dashboard page, click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/mokX9xVIekG_tvsKssD8p_image3623x19.png" alt caption size="10" width="23" height="19"}**Copy Dashboard URL**. The system copies the dashboard link to your clipboard. 3. To copy the URL of a different dashboard: :::Paragraph{indent="1"} a. Select **All Dashboards**, locate the dashboard you want. ::: :::Paragraph{indent="1"} b. Click **Copy Dashboard URL** for that dashboard. ::: The system displays a confirmation message. :::Paragraph{indent="1"} *Copy Dashboard URL* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/NGwsX_6xhNe60-8jasIUA_dashboard-v2.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard v2.png" githubPath="Content/Resources/Images/Dashboard v2.png" showCaption="false" width="2549" height="1304" darkWidth="2549" darkHeight="1304" indent="1"} :::Paragraph{indent="1"} Paste the link into a new browser tab to open the dashboard directly. ::: ## Customize Chart Axis Labels Customize the X and Y axis labels displayed in chart based widgets. This configuration applies to all chart types that display axes, including vertical bar, horizontal bar, and line charts. ### Customize X and Y Axis Labels 1. Log in to Neurons for ITSM. 2. Click **All Dashboard**. 3. Click the **Edit**:inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/aZLrxnVVplIorrFrslO6X_edit-icon23x24.png" alt caption size="10" width="23" height="24"} icon. 4. From the **Options** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5iMInwmQkEQJARVi0j03X_options-button23x34.png" alt caption size="10" width="23" height="34"}Widget, Click **Edit **. 5. Locate the **X axis Label** and **Y axis Label** fields. 6. The system populates these labels based on the selected data fields: :::Paragraph{indent="1"} a. **Group By** determines the **X axis label**. ::: :::Paragraph{indent="1"} b. **Aggregate By** determines the Y axis label. ::: 7. Update each label as required. :::Paragraph{indent="1"} The widget updates the axis labels immediately. ::: **Example**: If Group By = Status, the X axis label displays Status by default. If Aggregate By = Count, the Y axis label displays Count or Number of Incidents. You can overwrite these defaults by entering custom labels i.e., Incident Status and Incident Count. ### Translate Axis Labels Translate axis labels into any language supported by ITSM. 1. In the widget editor, open the Translate option. 2. Select the **Source Language** (for example, English). 3. Select the **Target Language** from the list of supported languages. 4. Enter the translated label text. 5. Click **Yes** to save. The translation applies to all supported chart types. :::hint{type="info"} Pure table widgets and funnel charts do not use X or Y axes. Axis customization options do not appear for these Widgets. ::: ### Customize Pie Chart Legends Pie charts do not include axes but support legend label customization. 1. Open the widget and click **Edit**. 2. Locate the **Legend Title** field. 3. Enter the desired label, such as Incident Status. :::Paragraph{indent="1"} The widget updates the legend label immediately. ::: ### Tiles Tiles in the Dashboard V2 workspace gives a snapshot of the user's work. For example, you can [create custom tiles](docId:5YdP4f4RiGYupFPcUtLR8) to display the number of open incidents, high-priority incidents, security incidents, and more, to get a quick overview. ::::ExpandableHeading ## Creating Tiles 1. Log in to Neurons for ITSM as an Administrator. 2. From the **Home** workspace, click **All Dashboards**. The list of all available Dashboards is displayed. 3. Locate the Dashboard entry you want to edit, and then click the **Edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/GzqhPqODfu_5du-PfHEAR_editdashboardicon16x15.png" alt caption size="10" width="16" height="15"} icon under the **Actions** column. The Dashboard you selected opens in edit mode. 4. From the right-side panel, select the **Tiles** dropdown, and then click **New**. The **Tile Editor** opens. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/jamubKvRoZYQCTXa07hxs_dbv2-tiles-new-button.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/DBv2-tiles-new-button.png" githubPath="Content/Resources/Images/Dashboard-V2/DBv2-tiles-new-button.png" showCaption="false" width="1920" height="911" darkWidth="1920" darkHeight="911" indent="1"} 5. Enter the following information in the **Tile Editor** page: - **Name** - Enter a contextual name. - **Description** - Enter a relevant description. - **Tile Type** - Select one of the following option: - **Count** - Displays data as a number (example number of open incidents). - **Percentage** -Displays data as a percentage, for example percentage of closed incidents in a quarter. - **Sum** - Displays total sums, for example, total time spent resolving incidents. - **Average** -Displays average values. It can be used to display the average time spent on each incident resolution. For example, If the total time spent on resolving 10 incidents were 85 minutes, then average time spent on each incident is 8 minutes and 30 seconds. - **Object** -Select the Business Object on which the tile data is based. For example, Incident, Change. - **Select Field from Relationship** - (Optional) select this checkbox if you are using data in the tile from a related Business Object field of the main Business Objects. For example, if you want to display the Total Resolution Time, you need to select this checkbox as the data can be fetched from the Incident's related Business Object - Escalation Watch. - **Relationship** - Displayed only if the **Select Field from Relationship** checkbox is selected. Select the related Business Object. Example, **Escalation Watch Via Incident Association**. - **Field** - Select the field of the Business Object from which data is pulled into the tile. Example, **TotalRunningDurationInHours**. - **Unit of Field** - Enter the unit of the field. Example, enter Hours if the data represents time, enter **$** if the data represents price. - **Primary Saved Search** - This is the first input for the tile. Select a Saved Search, for example, All Active incident or All Open Incidents. - **Show Comparison** - Select the checkbox if you want to compare two inputs. - **Secondary Name** - Enter a contextual name for the secondary input. - **Secondary Saved Search** - Enabled only if the **Show Comparison** is selected. This is the second input for the tile. Select a Saved Search, for example, All Resolved Incidents or All Closed Incidents. - **Is indirectly related to the primary saved search** - Select the checkbox when the Primary Saved Search data is greater than the Secondary Saved Search data and you want it to be displayed as a positive number. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/kjbFXhN8pEuRG8H17jKSX_new-tiles-preview.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/New-tiles-preview.png" githubPath="Content/Resources/Images/Dashboard-V2/New-tiles-preview.png" showCaption="false" width="1920" height="911" darkWidth="1920" darkHeight="911"} 6. Click **Save**. :::Paragraph{indent="2"} The tile get listed in the **Tile** dropdown in the right-side panel in edit mode of Dashboard. ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/DWWJE4kHH1pQzHU8GX2jS_new-tiles-list.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/New-tiles-list.png" githubPath="Content/Resources/Images/Dashboard-V2/New-tiles-list.png" showCaption="false" width="323" height="636" darkWidth="323" darkHeight="636" indent="2"} :::: ::::ExpandableHeading ## Add a Tile to a Dashboard 1. Log in to Neurons for ITSM as an Administrator. 2. From the **Home** workspace, click **All Dashboards**. The list of all available Dashboards is displayed. 3. Locate the Dashboard entry you want to edit, and then click the **Edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/hZkoprlspwg8PCXJZ1MLa_editdashboardicon.png" alt caption size="10" width="17" height="16"} icon under the **Actions** column. The Dashboard you selected opens in edit mode. :::hint{type="success" indent="1"} You can also drag tiles in the **Edit** mode to create your customized view of a Dashboard. ::: 4. From the right-side panel, select the **Tiles** dropdown. 5. Select and drag the desired tile into the dashboard. 6. Click **Save**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/UHOwOMD5plRfvmg_J-zH-_drag-tile-to-dashboard.gif" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/Drag-tile-to-dashboard.gif" githubPath="Content/Resources/Images/Dashboard-V2/Drag-tile-to-dashboard.gif" showCaption="false" width="1280" height="720" darkWidth="1280" darkHeight="720" indent="1"} :::Paragraph{indent="1"} The tile is added to the dashboard at the dragged position. ::: :::: ::::ExpandableHeading ## Remove a Tile from a Dashboard 1. Log in to Neurons for ITSM as an Administrator. 2. From the **Home** workspace, click **All Dashboards**. The list of all available Dashboards is displayed. 3. Locate the Dashboard entry you want to edit, and then click the **Edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/hZkoprlspwg8PCXJZ1MLa_editdashboardicon.png" alt caption size="10" width="17" height="16"} icon under the **Actions** column. The Dashboard you selected opens in edit mode. 4. From the Dashboard, click the icon with the vertical ellipsis :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wf07R7Klx9zD_fOlNe3r6_tileeditmenu.png" alt caption size="10" width="15" height="16"} on the top-right of the tile you want to remove. 5. Click **Remove** and click **Save**. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Eu7OA8pfF6DSNZYJPX9OK_tile-remove.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/tile-remove.png" githubPath="Content/Resources/Images/Dashboard-V2/tile-remove.png" showCaption="false" width="887" height="277" darkWidth="887" darkHeight="277" indent="1"} :::Paragraph{indent="1"} This will remove the tile from the Dashboard view. ::: :::: ::::ExpandableHeading ## Clone a Dashboard You can clone a dashboard from an existing one to save time and effort. Following are the steps to clone a dashboard. 1. From the **Home** page, click **All Dashboards**. The list of all available Dashboards is displayed. 2. Locate the Dashboard you want to clone, and click the **Clone** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Qp2zXz0bTpfSwrCAKrtjp_replicate20x20.png" alt caption size="10" width="20" height="20"}under the **Actions** column. The **Clone Dashboard** window will appear. 3. Edit the name of the existing dashboard. Click **Yes**. :::Paragraph{indent="1"} A success message is displayed and the cloned Dashboard is added to the list, retaining all properties of the original. ::: :::: ::::ExpandableHeading ## Global Dashboard Filters You can use Global Dashboard Filters to apply a single filter across all applicable widgets in a dashboard. Once you configure this filter, it applies consistent data filtering across all supported widgets, enhancing both dashboard interactivity and data consistency. **Configuring a Global Dashboard Filters** To configure the Global Dashboard filter, follow these steps: 1. Log in to Neurons for ITSM. 2. Navigate to **Dashboards** > **All Dashboards**. 3. Select the desired dashboard from the list. 4. Click **Edit** to enter the dashboard configuration mode. 5. Select the **Global Filter configuration** option. 6. Choose a supported field (validated by a pick list) that is common across all business objects represented in the dashboard. 7. Define the filter criteria (e.g., Status = Active). 8. Save the dashboard. :::Paragraph{indent="1"} **Example**: If you have widgets such as "My Team - Active Incidents by Owner" and "Changes by Status" in your dashboard, applying a global filter on Status = Active will reflect across both widgets. ::: :::hint{type="info"} To view data, you must select at least one value in the Global Filter drop down. If no value is selected, the system displays the message: "Please select at least one field value to display data." ::: **Global Filters Access and Permission Guidelines** The following access and permission guidelines are required for users to use global filters on dashboards: - Edit Dashboard access is required to configure **Global Filters**. - View Dashboard access is required to access and view global filters on the dashboard. - User role with Edit Dashboard rights can configure global filters. - View Dashboard rights are required to see the global filter and its effect on the dashboard. - Global filters apply to all widget types that use a business object, like **Charts**, **Pivot Tables**, **Tables**, **Tiles**, certain **Special Parts**(see below), and **Tree Parts**. - The Global Filter dropdown displays only fields that are common across all widgets on the dashboard. - The Global Filter dropdown supports the following field types: - Picklist validated fields - Boolean fields - DateTime fields :::hint{type="info"} Global Filters do not support the following widgets because they rely on URL, template, or web service data sources: - Special Parts > Add My Item/Report List/Variance > Display URL - Special Parts > Add My Item/Report List/Variance > Report List - Special Parts > Add Command List > Preconfigured Data Source > Commonly Reported Issues - Special Parts > Add Command List > Preconfigured Data Source > Commonly Reported Cases - Special Parts > Add Command List > Preconfigured Data Source > Request a Service - Special Parts > Add Command List > Web Service - Special Parts > Add Command List > Custom Command List ::: :::: :::::ExpandableHeading ## Use Cases of Tiles Following are the examples or the use cases of different tiles that you can create: ::::ExpandableHeading ## Create Active Changes tile To [create a tile](docId:5YdP4f4RiGYupFPcUtLR8) that displays the real time counts or data with **Active Changes and Approvals**, enter the following information in the [tile editor](docId:5YdP4f4RiGYupFPcUtLR8) with: 1. **Name** - Active Change 2. **Description** - All active changes 3. **Tile Type** - Count 4. **Object** - Change 5. **Primary Saved Search** - Active Changes 6. **ShowComparison** - select the checkbox :::hint{type="info" indent="1"} If you do not select this checkbox, you cannot input the secondary data, and therefore you cannot compare data. ::: 7. **Secondary Name** - Pending Approval 8. **Secondary Saved Search** - Changes Pending Approval 9. **Is indirectly related to the primary saved search** checkbox - do not select :::Paragraph{indent="1"} The primary input data is flagged in red indicating it as a warning as shown in the image below. ::: :::Paragraph{indent="1"} *Tile Preview - Primary input data flagged red* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FZHG6wJr5gWA8KF_8NdJZ_tiles-compare-not-related-to-primary-search.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/Tiles-Compare-Not-Related-to-Primary-Search.png" githubPath="Content/Resources/Images/Dashboard-V2/Tiles-Compare-Not-Related-to-Primary-Search.png" showCaption="false" width="557" height="112" darkWidth="557" darkHeight="112" indent="1"} 10. ** Is indirectly related to the primary saved search** checkbox - select :::Paragraph{indent="1"} The primary input data is flagged green indicating it is a positive sign as shown in the image below. ::: :::Paragraph{indent="1"} *Tile Preview - Primary input data flagged green* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/pGDzWrWZVvan9fxoKNlra_tiles-compare-related-to-primary-search.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/Tiles-Compare-Related-to-Primary-Search.png" githubPath="Content/Resources/Images/Dashboard-V2/Tiles-Compare-Related-to-Primary-Search.png" showCaption="false" width="542" height="112" darkWidth="542" darkHeight="112" indent="1"} :::: ::::ExpandableHeading ## Create Sum and Average Incident Resolution Time tile To [create a tile](docId:5YdP4f4RiGYupFPcUtLR8) that displays the real time data with **Sum and Average Incident Resolution Time**, enter the following information in the [tile editor](docId:5YdP4f4RiGYupFPcUtLR8) with: 1. **Name** - Incident Resolution Total Time. 2. **Description** - Total Time taken to resolve/close incidents. 3. **Tile Type** - Sum. 4. **Object** - Incident. 5. **Select Field from Relationship** - select the checkbox. 6. **Relationship** - select the related Business Object - **Escalation Watch Via Incident Association**. 7. **Field** - select the **TotalRunningDurationInHours** field. 8. **Unit of Field** - enter the unit as Hours. 9. **Primary Saved Search** - select Response Time Current Quarter. 10. **ShowComparison** - select the checkbox to compare data from the previous quarter. :::hint{type="info" indent="1"} If you do not select this checkbox, you cannot input the secondary data, and therefore you cannot compare data. ::: 11. **Secondary Name** - enter Previous Quarter Resolution Time. 12. **Secondary Saved Search** - select Response last Current Quarter. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/HoUPy4Xf_ZvYkjBYtZEc5_sum-average-tile.png" position="flex-start" size="40" initialPath="../../Resources/Images/Dashboard-V2/sum-average-tile.png" githubPath="Content/Resources/Images/Dashboard-V2/sum-average-tile.png" showCaption="false" width="546" height="139" darkWidth="546" darkHeight="139" indent="1"} :::: ::::: ::::ExpandableHeading ## Ability to Edit and Create a Saved Search To make UI V3 saved filters available, enable the **EnableNova** **Global Constant**. This configuration allows users to view, edit, and create saved searches directly from the interface. To create or edit a saved search, follow these steps. 1. Log in to Neurons for ITSM. 2. Go to **Dashboards** > **All Dashboards**. 3. Select the dashboard you want to edit and click **Edit**. 4. Open the **Advanced** tab and in the **Saved Search** section, select an existing saved search to edit. 5. Click **Edit saved search** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/76dSnuiNBa6HoWYnT_3DS_edit-saved-search22x22.png" alt caption size="10" width="22" height="22"} icon. 6. In the **Edit saved filter**window, define the required conditions and click **Save**. 7. To create a new **Saved Search**, click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/GDsHbE-G3e4cH5oXypUH7_add-saved-search23x24.png" alt caption size="10" width="23" height="24"} **Add new** icon and provide the required details and click **Save**. :::Paragraph{indent="1"} *Saved-Search* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/9f2ul3jsyTmdaDsz8xIH0_saved-filter.png" position="flex-start" size="80" width="2540" height="1310" initialPath="../../Resources/Images/saved-filter.png" githubPath="ISM_OLH/Output/Veena_P/Admin-User/Content/Resources/Images/saved-filter.png" darkWidth="2540" darkHeight="1310" showCaption="false" indent="1"} :::Paragraph{indent="1"} *Edit saved filter* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/VJD1uuOlHjDtNbwO1bRwQ_edit-saved-filter.png" position="flex-start" size="80" width="970" height="579" initialPath="../../Resources/Images/Edit-saved-filter.png" githubPath="ISM_OLH/Output/Veena_P/Admin-User/Content/Resources/Images/Edit-saved-filter.png" darkWidth="970" darkHeight="579" showCaption="false" indent="1"} :::hint{type="info"} For more information about saved filters in UI V3, refer to [Manage Saved Filters in the Modern Page Designer](#). ::: ::::