--- title: Dashboard Examples slug: neurons-for-itsm/admin-user-help/enu/latest/dashboard-examples createdAt: 2026-07-14T19:16:49.486Z --- The following examples show how to use dashboards in various scenarios. - [Creating a Chart Showing Active Incidents by Owner](docId:_ByEQo3xL4OlO9jXfYHob) - [Creating a Tree Showing Software Manufacturers](docId:_ByEQo3xL4OlO9jXfYHob) - [Creating a Tree Showing Software by Vendor](docId:_ByEQo3xL4OlO9jXfYHob) - [Creating a Simple Pivot Table Showing Total Count by Status of Priority 1 through 5 Incidents by Categories and Services](docId:_ByEQo3xL4OlO9jXfYHob) - [Creating a Simple Pivot Table Showing Total Count by Owner of Priority 1 through 5 Incidents by Categories and Locations](docId:_ByEQo3xL4OlO9jXfYHob) - [Creating a Hybrid Table Using Three Data Points and Aggregates](docId:_ByEQo3xL4OlO9jXfYHob) - [Adding a List Using a Pre-configured Special Part](docId:_ByEQo3xL4OlO9jXfYHob) ## Creating a Chart Showing Active Incidents by Owner This example shows how to create a chart that shows the active incidents for a team by owner and drills down to the active incidents by priority. 1. From the Neurons for ITSM Chart Wizard (see [Adding a Chart Part](docId\:NAmwiM_AHfHMj7QIlA1EE)) under the **Standard** tab, enter the following information: | Field | Description | | ------------------ | ------------------------------------------------------------------ | | Chart Title | **My Team's Active incidents by Priority**. | | Type | Select **Vertical Bar**. | | Object | Select **incident**. | | Header
Footer | Optional. Enter information and select the **Show Legend** option. | | Aggregate by | Select **Count**. | | Group By | Select **Owner**. | | Order By | Select **Aggregation Field**, then select **Ascending**. | | Results | Select **All**. | 2. Under the **Drill Downs** tab, enter the following information: | Field | Description | | ------------ | -------------------------------------------------------- | | Type | Select **Vertical Bar** or **Pie Chart**. | | Header | Enter **By Priority**. | | Aggregate by | Select **Count**. | | Group By | Select **Priority**. | | Order By | Select **Aggregation Field**, then select **Ascending**. | | Results | Select **All**. | 3. Click **Add** to add another drill down. | Field | Description | | ----- | ----------------- | | Type | Select **Table**. | 4. Under the **Advanced** tab, select a saved search. For example, select **My Team's Active Incidents**. :::hint{type="info"} You must create the saved search before you use it here. ::: 5. Click **Refresh** to preview the results. 6. Click **Save**. ## Creating a Tree Showing Software Manufacturers Using the Neurons for ITSM Tree Designer (see [Using Tree Parts and the Tree Designer](docId\:NAmwiM_AHfHMj7QIlA1EE)), create a tree that shows all the software manufacturers and drills down to software by manufacturer, software versions, and the machines on which the software is installed. 1. From the Neurons for ITSM Tree Designer, enter the following data into the fields: | Field | Description | | -------------- | -------------------------------- | | Tree Title | Enter **Software Manufacturer**. | | Show Node Name | Keep selected. | 2. Right click **Root**, then from the drop-down list, select **Add Node**. The fields become active. 3. Design the first node: | Field | Description | | ----------- | --------------------------------------- | | Node Name | Enter **Manufacturers**. | | Object | Select **Manufacturer**. | | Field | Select **Manufacturer**. | | Object Icon | Select an icon from the drop-down list. | 4. Click **Update**. 5. Right-click the manufacturer node that you just created and select **Add Node**. Enter the following data: | Field | Description | | ------------ | ------------------------------------------------------------ | | Node Name | Enter **Software**. | | Relationship | Select **SoftwareIdentityAssocManufacturer**. | | Object | Automatically filled in with the value **SoftwareIdentity**. | | Field | Select **SoftwareName**. | | Object Icon | Select an icon from the drop-down list. | 6. Click **Update**. 7. Right-click the software node you just created and select **Add Node**. Enter the following data. | Field | Description | | ------------ | --------------------------------------------------------------------- | | Node Name | Enter **Versions**. | | Relationship | Select **FRS\_CIComponentInstalledApplicationAssocSoftwareIdentity**. | | Object | Automatically filled in with the value **Installed Software**. | | Field | Select **VersionNumber**. | | Object Icon | Select an icon from the drop-down list. | 8. Click **Update**. 9. Right-click the versions node you just created and select **Add Node**. Enter the following data: | Field | Description | | ------------ | ---------------------------------------------- | | Node Name | Enter **Installed On**. | | Relationship | Select **CIAssociatedFRS\_CIComponent**. | | Object | Automatically filled in with the value **CI**. | | Field | Select **Name**. | | Object Icon | Select an icon from the drop-down list. | 10. Click **Update**. 11. From the **Tree Actions** drop-down list, select **Preview Tree** to view the tree results in the right preview pane. 12. Click **Save**. ## Creating a Tree Showing Software by Vendor This example takes the previous tree ([Creating a Tree Showing Software Manufacturers](docId:_ByEQo3xL4OlO9jXfYHob)) and applies a filter to show software from a specific vendor. Use the tree created in the previous example. 1. From the Neurons for ITSM Tree Designer (see [Using Tree Parts and the Tree Designer](docId\:NAmwiM_AHfHMj7QIlA1EE)), right-click **Manufacturers** and select **Edit Node**. The node fields become active. 2. In the **Filter Criteria** section: - In the first field, select **Manufacturer**. - In the second field, select **CreatedBy**. - In the operator field, select **Contains**. - In the last field, enter **Microsoft**. 3. Click **Update**. 4. Click the **Tree Actions** drop-down list and select **Preview Tree**. :::Paragraph{indent="1"} The tree now shows only software from Microsoft, the software versions, and the machines on which they are installed. ::: ## Creating a Simple Pivot Table Showing Total Count by Status of Priority 1 through 5 Incidents by Categories and Services 1. From the Neurons for ITSM Pivot Table Wizard (see [Using Pivot Tables and the Pivot Table Wizard](docId\:NAmwiM_AHfHMj7QIlA1EE)), enter the following data into the fields: | Field | Definition | | ------------ | ------------------------------------------------------------ | | Title | Enter **Total Count by Status**. | | Object | Select **incident**. | | Template | Select **2 Row 1 Column** (the third button from the right). | | Aggregate by | Select **Count**. | | Measure | Select **Priority**. | | Left Axis 1 | Select **Category**. | | Left Axis 2 | Select **Service**. | | Top Axis 1 | Select **Status**. | 2. Click **Refresh** to view the table. 3. Click **Save**. ## Creating a Simple Pivot Table Showing Total Count by Owner of Priority 1 through 5 Incidents by Categories and Locations 1. From the Neurons for ITSM Pivot Table Wizard (see [Using Pivot Tables and the Pivot Table Wizard](docId\:NAmwiM_AHfHMj7QIlA1EE)), enter the following data into the fields: | Field | Description | | ------------ | ------------------------------------------------------------ | | Title | Enter **Total Count by Owner**. | | Object | Select **incident**. | | Template | Select **2 Row 1 Column** (the third button from the right). | | Aggregate by | Select **Count**. | | Measure | Select **Priority**. | | Left Axis 1 | Select **Service**. | | Left Axis 2 | Select **Location**. | | Top Axis 1 | Select **Owner**. | 2. Click **Refresh** to view the table. 3. Click **Save**. ## Creating a Hybrid Table Using Three Data Points and Aggregates 1. From the Neurons for ITSM Pivot Table Wizard (see [Using Pivot Tables and the Pivot Table Wizard](docId\:NAmwiM_AHfHMj7QIlA1EE)), enter the following data into the fields: | Field | Description | | ------------ | ----------------------------------------------------- | | Title | Enter **incident Total Times**. | | Object | Select **incident**. | | Template | Select the hybrid template (the button on the right). | | Aggregate by | Select **Average**. | | Measure | Select **Total Time Spent**. | | Left Axis 1 | Select **Service**. | | Left Axis 2 | Select **Category**. | | Top Axis 1 | Select **Impact**. | | Field Title | Enter **Incident time by Impact**. | 2. Click the blue **plus** button. A new data set section appears. 3. Enter the following data into this new section: | Field | Description | | ------------ | ------------------------------------ | | Aggregate by | Select **Sum**. | | Measure | Select **Total Time Spent**. | | Top Axis | Select **Priority**. | | Field Title | Enter **Incident time by Priority**. | 4. Click the blue **plus** button to add another data set. 5. Enter the following data into this new section: | Field | Description | | ------------ | --------------------------------- | | Aggregate by | Select **Maximum**. | | Measure | Select **Total Time Spent**. | | Top Axis | Select **Owner**. | | Field Title | Enter **Incident time by Owner**. | 6. Click **Refresh** to view the table. 7. Click **Save**. ## Adding a List Using a Pre-configured Special Part 1. Under **Dashboard Objects**, open the **Special parts** menu. 2. Drag the Top 5 Questions item to your desktop. 3. Click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/B8uFaIC4AIoA2nA-etmb0_editchart.png" alt caption size="10" width="16" height="16"} to access the **Dashboard Command List Editor**. 4. On the **Main** tab, enter the information as requested. :::Paragraph{indent="1"} a. For **Title**, enter Top 10 Questions. ::: :::Paragraph{indent="1"} b. For **Description**, enter a description of this list. ::: :::Paragraph{indent="1"} c. For **Title icon**, keep the default **icon\_questions.png**. ::: :::Paragraph{indent="1"} d. For **Part frame**, choose a color from the drop-down list. ::: :::Paragraph{indent="1"} e. Check the **Enable Refresh** button box. ::: :::Paragraph{indent="1"} f. Leave the **Header** button box unchecked. ::: 5. Click **Save** and then click the **Data** tab. 6. Enter the information as requested. :::Paragraph{indent="1"} a. For **Data Source Type**, choose **Preconfigured data source** from the drop-down list. ::: :::Paragraph{indent="1"} b. For **Pre-Configured**, choose **Top Questions** from the drop-down list. ::: :::Paragraph{indent="1"} c. For **Items count**, enter **10**. ::: :::Paragraph{indent="1"} d. For **Sort direction**, choose **Ascending** from the drop-down list. ::: 7. Click **Save** and then click the **Toolbar** tab. 8. Enter the information as requested. :::Paragraph{indent="1"} a. Click **Create New** to create a new button. The application displays the **Command button editor** dialog box. ::: :::Paragraph{indent="1"} b. On the **Button** tab, choose **Icon and Text** from the **Display as** drop-down menu. Choose **icon\_refresh.png** from the **Icon** menu. Enter **Refresh** in the **Text** field. Enter **Refresh the list **in the **Tooltip** field. Then click **Save**. ::: :::Paragraph{indent="1"} c. On the **Command** tab, choose **Reload the page** from the **Command** drop-down menu. Then click **Save**. ::: :::Paragraph{indent="1"} d. Back on the **Toolbar** tab, drag the new icon to one of the corners. ::: 9. Click **Save** and then click the **List Item** tab. 10. Enter the information as requested. :::Paragraph{indent="1"} a. For **Show list item as**, choose **Icon and Link** from the drop-down menu. ::: :::Paragraph{indent="1"} b. For **Odd background color**, choose **Light green** from the drop-down menu. ::: :::Paragraph{indent="1"} c. For **Even background color**, choose **White** from the drop-down menu. ::: :::Paragraph{indent="1"} d. For **Default Icon**, choose **icon\_resolve.png** from the drop-down menu. ::: :::Paragraph{indent="1"} e. For **Icon from item data**, choose **RecId** (record ID number) from the drop-down menu. ::: :::Paragraph{indent="1"} f. For **Text field**, choose **text** from the drop-down menu. ::: :::Paragraph{indent="1"} g. For **Description field**, choose **description** from the drop-down menu. ::: :::Paragraph{indent="1"} h. For **Ellipsis description after**, enter **25** to display the first 25 characters of the description, followed by ... ::: :::Paragraph{indent="1"} i. For Execute command at, choose Single click from the drop-down menu. ::: :::Paragraph{indent="1"} j. Optional. Click the **Edit command** button to make any changes to the command. ::: :::Paragraph{indent="1"} k. Optional. Click the **X** button to delete to the existing command. ::: 11. Click **Save**. 12. Click **Save** to save the dashboard. 13. Refresh your browser to view the new part in your desktop.