---
title: Customizing the HR Case Quick Action
slug: neurons-for-itsm/admin-user-help/enu/latest/customizing-the-hr-case-quick-action
createdAt: 2026-07-14T19:16:32.026Z
---

A Service Desk Analyst can create a HR Case from the chat session using the **Create HR Case** Quick Action added to the **ivnt\_Chat** business object. This Quick Action can be customized as required.

**To customize the Create Incident Quick Action**

1. Log in to Neurons for ITSM as Administrator.
2. Open the Configuration console.
3. Select **Build **>** Business Objects**.
4. In the **Find** field, enter **ivnt\_Chat** to search for the Chat business object, then select it in the list to open it.
5. Select the **Quick Actions** tab.
   The action designer selection dialog opens.
6. Select **Graphical Action Designer** or **Classic Action Designer**, depending on which designer you prefer to use.
   Refer to [Using the Graphical Action Designer (GAD)](docId:2Wq6ihUN2zxiR21eA3M7g) or [Using the Classic Action Designer (CAD)](docId:6UzT0q86Wu3yk3cxZJoAr) for more information.
7. Select **Saved Actions**.

:::hint{type="info"}
If you are using an older version of the **Classic Action Designer**, select **Your Actions**.
:::

8. Select **Create HR Case**.
9. Edit the fields and parameters as required.
10. Click **Save**.