---
title: Creating Master Incidents
slug: neurons-for-itsm/admin-user-help/enu/latest/creating-master-incidents
createdAt: 2026-07-14T19:16:33.190Z
---

1. Log in to the Service Desk console.
2. Open the **Incident** workspace. A list of incidents is displayed.
3. Either create a new incident as described in [Creating an Incident](docId\:aKRuODYqj2wVb_C6AyOLg) or open an existing incident.
4. In the **Impact** field, select **High**. The application activates the **Declare as Master Incident** checkbox.
5. Check **Declare as Master Incident**.
6. The application does the following:
   - Changes the title at the top of the form to **Master Incident: *incident\_number* (Active)**.
   - Removes the **Master Incident** tab and replaces it with a **Related Incident** tab. Link other incidents to this **Master Incident** by using this tab. Refer to [To link incidents to the master incident:](docId:0JdVqOS6yYLEJocuDgR7K)
   - Activates the **Update Related Incident** checkbox.
7. Click **Save** to make this incident a master incident.
8. Click **Update Related Incidents**. After you link related incidents, this applies all changes from this master incident to the linked incidents.
9. Continue adding information as needed to the master incident.
10. To link incidents to the master incident:
    1. Click the **Related Incidents** tab.
    2. Click **Link**.
    3. Highlight the incident to link, or shift-click more than one incident.
    4. Click **Select**.
11. Click **Save**.