---
title: Creating Hardware and Software Profiles
slug: neurons-for-itsm/admin-user-help/enu/latest/creating-hardware-and-software-profiles
createdAt: 2026-07-14T19:16:25.273Z
---

Hardware and software profiles are used when a new computer is provisioned or when a new software installation is requested in the Self-Service Portal. The application uses the information that you defined in a profile to populate the **Hardware Profile** and **Software Profile** fields whenever you submit a new request or incident or whenever a Service Desk Analyst creates one.

## Defining Hardware Profiles

When a requester submits a provisioning request in the Self-Service Portal, the application uses the information that they defined in the hardware profile to populate the **Hardware Profile** field and the **Incident Details** tab.

:::hint{type="info"}
The hardware profile that you create here will be linked to computers through the **Model** field in configuration item records as described in [Mapping Configuration Items to DSM-Managed Computers](docId\:Aur6YoZs4PcqFvqALj20r). This allows all computers having the same model number to be included in a single hardware profile.
:::

1. Log in to the Service Desk console.
2. Open the **Provisioning Profile Hardware - Legacy** workspace.
3. Click **New Hardware Profile**.
4. Enter information into the fields.

| Field                  | Description                                                                                                                                                                                                                                                                                                                                        |
| ---------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Name                   | The name of the hardware that is listed in the **Hardware Profile** field in **Incident Details** or **Request Detail** (in the Self Service portal) when a computer provisioning incident is created.                                                                                                                                             |
| Model                  | The model of computer (as defined in the configuration item record **Model** field) that will be included in this hardware profile. For example, the model shown in the **Hardware Profile** record above specifies that all computers having that model in their configuration item record **Model** field are included in this hardware profile. |
| Hardware Type          | An appropriate hardware type, such as desktop or server. To create a new type, click **Add**. In the **New Hardware Type** field, enter a new type of hardware and then click **Save**.                                                                                                                                                            |
| OSType                 | Type of operating system.                                                                                                                                                                                                                                                                                                                          |
| Price                  | Price for the hardware.                                                                                                                                                                                                                                                                                                                            |
| Publish to SelfService | Option available to make the hardware profile available in the Self Service portal.                                                                                                                                                                                                                                                                |
| Description            | A description of the profile.                                                                                                                                                                                                                                                                                                                      |

5. Click **Save**.

## Defining Software Profiles

When a requester submits a provisioning request in the Self Service portal, the application uses the information that was defined in the software profile to populate the **Software Profile** field and the **Incident Details** tab.

1. Log in to the Service Desk console.
2. Open the **Provisioning Profile Software - Legacy** workspace.
3. Click **New Software Profile**.
4. Fill in the **Name**, **OS Type**, **OS Set**, and **Description** fields. The value that you enter in the **Name** field displays as a choice in the drop-down list in the **Software Profile** field in **Incident Details** when a computer provisioning incident is created.

:::Paragraph{indent="1"}
All activated operating system sets are available as choices in the **OS Set** field (See [Activating Software Packages, Software Sets, and Operating System Sets](docId\:lcrMQk1ABl2VG_3RKO5Fp)). Your selection displays under **Included Software **in **Incident Details** and in the **Installation Package** field in the Self-Service Portal.
:::

5. Select **Approval Required** to require approval for provisioning of this software profile.
6. In the **DSM Managed Software** section, include the additional software packages or software sets in the software profile.
7. Click **Link** to link DSM-managed software records to the software profile. The application displays the linked software packages and sets with the operating system set under **Included Software** in **Incident Details** and in the **Installation Package** field in the Self-Service Portal.

:::Paragraph{indent="1"}
The application displays a list of DSM-managed software records.
:::

8. Choose a record to link to software profiles, then click **Select**.
9. Repeat to link other software packages and sets.
10. Click **Save**.