---
title: Creating an Alert Category
slug: neurons-for-itsm/admin-user-help/enu/latest/creating-an-alert-category
createdAt: 2026-07-14T19:16:48.461Z
---

You can create or modify the alert categories that appear on the **Alert** page. You can either add categories directly into the database, or create a workspace that enables users to add alert categories.

The **Alert Category** workspace is not provided in the out-of-the-box version of Neurons for ITSM. If you want to use it, you must create it by following the instructions below.

1. Log in to the Service Desk console.
2. Open the **AlertCategory** business object.
3. Create a new layout called **AlertCategory**. This creates the workspace.
4. Open the **Role** workspace, and add the **AlertCategory** workspace that you just created to the top-level tab of the administrator and any other role for which to provide category privileges. This reveals the workspace to the roles you chose.

:::Paragraph{indent="1"}
*Assigning a Role to the AlertCategory Layout*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/cAw5d4DKMN1AZNOewRqUS_alertcategorytab.png" alt="screen for assigning an alert to the AlertCategory layout" position="flex-start" size="80" initialPath="../../Resources/Images/help-images/alertcategory_tab.png" githubPath="Content/Resources/Images/help-images/alertcategory_tab.png" showCaption="false" width="1209" height="729" darkWidth="1209" darkHeight="729" indent="1"}

5. Refresh the browser screen, then open the **AlertCategory** (the one that you just created) workspace. The list of current categories appear.

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*Alert Category Workspace*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/EJjFrlVZligniGpD39qTl_alertcategoryworkspace.png" alt="The AlertCategory workspace" position="flex-start" size="50" initialPath="../../Resources/Images/help-images/alertcategory_workspace.png" githubPath="Content/Resources/Images/help-images/alertcategory_workspace.png" showCaption="false" width="372" height="364" darkWidth="372" darkHeight="364" indent="2"}

6. Click **New Alert Category**, then enter a category into the field.
7. Click **Save**.
8. Click **List View** to ensure that your category is added to the list.

:::Paragraph{indent="1"}
When users create a new alert, they can choose the new alert category.
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