---
title: Creating a Triggered Action for a Business Object
slug: neurons-for-itsm/admin-user-help/enu/latest/creating-a-triggered-action-for-a-business-object
createdAt: 2026-07-14T19:16:46.675Z
---
:::hint{type="info"}
For information about creating a Triggered Action, see [Creating a Triggered Action](https://help.ivanti.com/ht/help/en_US/ISM/2023/admin/Content/Configure/BusinessRules/Business_Rules.htm?Highlight=business%20rules#Creating_a_Triggered_Action).
:::
To create a Triggered action:
1. Log in to the **Configuration Console **to access the **Graphical Action Designer**. From the Configuration console, click **Build **> **Business Objects** to open the Business Objects workspace.
2. Select **Incidents**. The Business Object Incident page appears.
3. Click **Business Rules**. Expand the **Triggered Actions** header and click **Add Trigger**. The application displays the Action Designer selection popup.
4. Select **Graphical Action Designer**. The application displays the Graphical Action Designer.
5. Drag an action onto the designer board, and then select the **Triggered** option on the **Common** tab before completing any fields.
:::hint{type="info"}
When you select the **Triggered **option, the following actions are removed from the Action Designer list: Go to Record, Run for Collection, Go to Action, Decision Action, and Show a Popup. These actions cannot be used with triggers.
:::
6. Enter the following fields:
| Field | Description |
| ----------- | ---------------------------------------------------------------- |
| Name
| Mandatory. A unique name for the Triggered action business rule. |
| Description | Optional. Description for the Triggered action business rule. |
7. Click **Add Rules**. The **Triggered Action Rules** pane appears. Enter information under each tab, and click** Ok**.
:::Paragraph{indent="1"}
Choose from the following options on the **Events **tab.
:::
| Field | Description |
| ----------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Object event: On insert | Runs when the business object is inserted. |
| Object Event: On Delete | Runs when the business object is deleted. |
| Object Event: On Update | Runs when the business object is modified and saved. |
| Field Event: On Initialize | Runs when a specific field is initialized. Select the field from the drop-down list.
The following condition parameters are enabled when this option is selected, depending on the specified field:
**is changed** (runs when the field is modified)
**is set to** condition (runs when the field is modified to a specific string) |
| Field Event: On Update | Runs when a specific field is modified. Select the field from the drop-down list.
The following condition parameters are enabled when this option is selected, depending on the specified field:
- ** is changed** (runs when the field is modified)
- **is changed to** condition (runs when the field is modified)
- **is changed from** condition (runs when the field is modified from a specific string)
- **is changed from** condition to other condition (runs when the field is modified from a specific string to a specific string)
- ** is set to** condition (runs when the field is modified to a specific string) |
| Relationship Event: On Link | Runs when a specified relationship is linked. Select the relationship from the drop-down list. |
| Relationship Event: On Unlink | Runs when a specified relationship is unlinked. Select the relationship from the drop-down list. |
:::Paragraph{indent="1"}
**Conditional Expression** tab
:::
| Field | Description |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| In addition to the above criteria, the action only triggers if the following expression is true: | Specifies a Boolean expression that allows the trigger to occur if this expression is true.
- The action only triggers if both the selected event, as specified above, occurs and the expression specified in this field occurs.
- The action does not trigger if the expression specified in this field occurs but the selected event as specified above does not occur.
- The action also does not trigger if the expression specified in this field does not occur but the selected event, as specified above, does occur.
- Both must occur for the action to trigger.
For information about the expression editor, see [Simplified Expression Editor](docId\:AYcVgwQ-XAxop0oFPGL9H). |
| :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/NgcjbbjBRV3z6NHqWUTsu_enabled-toggle-button120x34.png" alt caption size="40"} | Disables this triggered action. Select this option to create a read-only business rule.
You cannot disable triggered actions that contain calculations. |
A saved Triggered action cannot be converted to a non-triggered Action.