---
title: Create or Edit a Vendor
slug: neurons-for-itsm/admin-user-help/enu/latest/create-or-edit-a-vendor
createdAt: 2026-07-14T19:16:52.654Z
---

You can create a Vendor record from within Ivanti Neurons for GRC, or create a Vendor Onboarding request from the Ivanti Neurons Self Service portal.

When a Vendor Onboarding request is submitted from the Self Service portal, it is automatically added into the **Vendor** workspace list as a new Vendor business object record, with **Status** set to On Hold. The new Vendor record can be opened from the **Vendor** workspace and edited.

:::hint{type="info"}
To create or edit a Vendor, you must log in to Neurons for ITSM as a **GRC Manager**.
:::

**To create a Vendor from within **Neurons for GRC**:**

1. Open the **Vendor** workspace.
2. Click **New Vendor** to open a blank **Vendor** form.
3. Enter the information into the **Overview** section fields as required.
4. Select the **Contact Details** tab, and enter the Vendor contact information.
5. Use the **Additional Contacts**, **Tasks**, **Journals**, **Attachments**, **Assets, Audit History, Assessments**, **Service Requests**, **Risks** and **Migration Plans** tabs to add any new associated records for the Vendor.

:::Paragraph{indent="1"}
Use the **Assets** tab to link the Vendor with any relevant assets.
:::

6. Click **Save**.

**Create a Vendor Onboarding request:**

A Vendor Onboarding request is created in the Ivanti Neurons Self Service portal. A new Vendor record is automatically created, and appears in the **Vendor** workspace list. The status On Hold is applied to all new Vendor records created from a Vendor Onboarding request .

1. Log in to the Neurons for ITSM Self Service portal, or change role to **Self Service**.
2. Select **IT Services**, and then select **Service Catalog**.
3. Select **General Services**.
4. Select **Vendor Onboarding**, and then enter the Vendor details into the form.
   Refer to [Vendor Onboarding Request](docId\:d2Fq7YmQtJe6YdfoL3r0Y) for details on the form fields.
5. Click **Review & Submit**:
   - If the Vendor details are correct, click **Submit**.
   - If further edits are required, click **Edit**, make required changes and re-submit.

When submitted a new Vendor record is created. To edit the record, log in to Neurons for ITSM as **GRC Manager**, and open the **Vendor** workspace to edit the record.

## Edit a Vendor

Edit existing Vendor records, for example: Edit Vendor Request status from **On Hold** to **Good Standing**.

**To edit a Vendor:**

1. Open the **Vendor** workspace.
2. Select the Vendor record you want to edit, and then double-click the entry.
3. Edit the information as required.
4. Click **Save**.