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title: Create a recipe using webhook trigger action in iPaaS
slug: neurons-for-itsm/admin-user-help/enu/latest/create-a-recipe-using-webhook-trigger-action-in-ipaas
createdAt: 2026-07-14T19:16:35.229Z
---

**Role**: Administrators.

**Minimum Version**: Ivanti Neurons for ITSM 2025.2.

This section describes how to integrate iPaaS with Ivanti Neurons by setting up a webhook triggered recipe to automate tasks such as sending notifications, updating incidents, and running workflows.

### Access iPaaS and create a recipe

1. Log in to Ivanti Neurons for ITSM as an Administrator.
2. Open the Configuration console, select **Extend** > iPaaS** Integration**.
3. Open a project, select the **Create** dropdown list and then select **Create Recipe**.
4. Enter a **Name** and set the **Location** where the recipe will be saved.
5. Choose a **Starting Point**, select an option based on your requirement. For example:
   - Select **Trigger from an App** to set the trigger based on an event in the app as the trigger.
   - Select **Run on a Scheduler** to set the trigger at a scheduled time.
6. Select **Start Guided Setup** to launch the wizard.

### Configure and validate the webhook trigger

1. Enter an **Event Name** which will be used as a suffix in the webhook URL.
2. Copy the generated Webhook URL and use it in the previously created **Quick Action** and save the recipe.
3. Run the **Quick Action** to send test data and initialize the webhook trigger.

### Modify the recipe for incident processing

1. Extract the **RecId** from the webhook query parameters to retrieve incident details using the RecId.
2. Perform following actions as required:
   - Send an email notification using the iPaaS Email Connector
   - Update the incident record
   - Execute automated workflows based on the incident data.

For more information on iPaaS recipe creation and configuration and usage examples, see the [iPaaS](https://help.ivanti.com//iv/help/en_US/iPaaS/2025/Neurons-iPaaS/LandingPage.htm?_gl=1*smr8c*_gcl_au*MTY4MzY4MjQ2Mi4xNzQ0NzEwMTAx) documentation.

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