--- title: Configuring Workspace slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-workspace createdAt: 2026-07-14T19:16:43.053Z --- **Role**: Administrator Workspaces such as **Knowledge**, **Announcements**, **Alerts**, and **FAQ** can be configured to align with your organizational needs. This section provides step-by-step guidance for configuring each workspace ::::ExpandableHeading{isOpen="true"} ## Configuring Knowledge Workspace You can configure the Knowledge workspace by selecting the **knowledge.SelfServiceNextgen** layout. You can configure this layout in both grid and form views. Additionally, you can also refine the knowledge content by adding object filters. For example, if you want to display only published knowledge articles, you can include that filter under object permissions. Configuring the Knowledge workspace 1. Log in to Neurons for ITSM as Administrator. 2. From the Configuration console, click **User and Permissions** > **Role and Permissions**. Select **Self Service** role. The **Role: SelfService** page appears. 3. Click** Top Level Tabs**, and then click **Add New Tab**. 4. Under **Add New Tab**, click **Object Workspace**. 5. Under **Adding New Tab** pane, enter Knowledge in the **Name field**. 6. In the **Object Workspace's Configuration** pane, select the following in the **Object** and **Layout** fields: - Object: **Knowledge** - Layout : **Knowledge (Knowledge.SelfService.NextGen)** 7. Click** Add This Tab**. :::Paragraph{indent="1"} The **Knowledge** tab is added to the workspace. ::: 8. Click **Save**. :::hint{type="note"} To delete this tab, click** Delete This Tab** or click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wQX5EubWrixjnobSCAx-D_delete-icon-122x19.png" alt caption size="10" width="22" height="19"}in the** Top Level Tabs**. ::: :::: ::::ExpandableHeading{isOpen="true"} ## Configuring the Announcements Workspace You can configure the Announcements workspace based on your requirements. 1. Log in to Neurons for ITSM as Administrator. 2. From the Configuration console, click** User and Permissions** > **Role and Permissions**. Select **Self Service** Role. :::Paragraph{indent="1"} The **Role: SelfService** page appears. ::: 3. Click** Top Level Tabs**, and then click **Add New Tab**. 4. Under **Add New Tab**, click **Object Workspace**. 5. In the **Adding New Tab** pane, enter Announcement in the** Name field**. 6. To display the workspace in the menu left pane in home page, select the tab is initially visible checkbox. :::hint{type="note" indent="1"} To display announcements in the left pane, select the Announcement checkbox in the menu navigation settings when configuring the page in Page Designer. For more information, see [Configuring Global Settings.](docId\:xD7J2mCEw9T7j1ouDcKgP) ::: 7. In the **Object Workspace's Configuration** pane, select the following from the **Object** and **Layout** fields: - Object: **Announcement** - Layout : **Announcement.SelfService.NextGen** :::hint{type="note"} Administrators can modify the configured layout to customize the Announcement user interface. ::: *Configuring the Announcements Workspace* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/0ty4Oa0KFj240LARcnY_H_announcements-workspace.png" position="flex-start" size="90" initialPath="../../Resources/Images/SelfServiceMgmt-images/Announcements workspace.png" githubPath="Content/Resources/Images/SelfServiceMgmt-images/Announcements workspace.png" showCaption="false" width="1854" height="844" darkWidth="1854" darkHeight="844" indent="1"} 8. Click** Add This Tab**. :::Paragraph{indent="1"} The Announcements tab is added to the workspace. ::: 9. Click **Save**. :::hint{type="note"} To delete this tab, click** Delete This Tab** or click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wQX5EubWrixjnobSCAx-D_delete-icon-122x19.png" alt caption size="10" width="22" height="19"}in the** Top Level Tabs**. ::: You can include the **Alert** and **FAQ** workspaces on the Home page by following the same steps used to configure the **Announcements** workspace - select the appropriate **object** and **layout** for either FAQ or Alerts. To enable alert notifications and FAQs, see the "Additional Settings" section in [Configuring Global Settings](docId\:xD7J2mCEw9T7j1ouDcKgP). :::: ::::ExpandableHeading{isOpen="true"} ## Configuring the Alert Workspace You can configure the Alert workspace based on your requirements. 1. Log in to Neurons for ITSM as Administrator. 2. From the Configuration console, click** User and Permissions** > **Role and Permissions**. Select **Self Service** Role. :::Paragraph{indent="1"} The **Role: SelfService** page appears. ::: 3. Click** Top Level Tabs**, and then click **Add New Tab**. 4. Under **Add New Tab**, click **Object Workspace**. 5. In the **Adding New Tab** pane, enter Alert in the** Name field**. 6. In the **Object Workspace's Configuration** pane, select the following from the **Object** and **Layout** fields: - Object: **Alert** - Layout : **Alert.SelfService.NextGen** 7. Click **Add This Tab**. :::Paragraph{indent="1"} The **Alerts** tab is added to the workspace. ::: 6. Click **Save**. :::hint{type="note"} To delete this tab, click** Delete This Tab** or click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wQX5EubWrixjnobSCAx-D_delete-icon-122x19.png" alt caption size="10" width="22" height="19"}in the** Top Level Tabs**. ::: :::Paragraph{indent="1"} Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/w32W8eUc-9cQ4MNdLBIpP_alert-notifications-icon17x13.png" alt caption size="10" width="17" height="13"} to view the alert notifications. ::: :::Paragraph{indent="1"} *Viewing Alert Notifications* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/LRCD8eUPfa74CmAAShufU_alert-notifications.png" alt="Viewing alert notifications." position="flex-start" size="80" initialPath="../../Resources/Images/SelfServiceMgmt-images/Alert Notifications.png" githubPath="Content/Resources/Images/SelfServiceMgmt-images/Alert Notifications.png" showCaption="false" width="1908" height="1024" darkWidth="1908" darkHeight="1024" indent="1"} :::: ::::ExpandableHeading{isOpen="true"} ## Configuring the FAQ Workspace You can configure the Announcements workspace based on your requirements. 1. Log in to Neurons for ITSM as Administrator. 2. From the Configuration console, click** User and Permissions** > **Role and Permissions**. Select **Self Service** Role. The **Role: SelfService** page appears. 3. Click** Top Level Tabs**, and then click **Add New Tab**. 4. Under **Add New Tab**, click **Object Workspace**. 5. In the **Adding New Tab** pane, enter FAQ in the** Name field**. 6. In the **Object Workspace's Configuration** pane, select the following from the **Object** and **Layout** fields: - Object: **FAQ** - Layout : **FAQ.SelfService.NextGen** 7. Click** Add This Tab**. :::Paragraph{indent="1"} The **FAQ** tab is added to the workspace. ::: 8. Click **Save**. :::hint{type="note"} To delete this tab, click** Delete This Tab** or click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wQX5EubWrixjnobSCAx-D_delete-icon-122x19.png" alt caption size="10" width="22" height="19"}in the** Top Level Tabs**. ::: :::: ::::ExpandableHeading{isOpen="true"} ## Configuring My Items Workspace By default, the **My Items** workspace is configured out of the box. However, you can customize it to meet your organization’s requirements. When you log in to the UIv3 Self-Service portal, the workspace displays your raised requests along with their status. 1. Log in to Neurons for ITSM as Administrator. 2. From the Configuration console, click **User and Permissions** > **Role and Permissions**. Select **Self Service** Role. :::Paragraph{indent="1"} The **Role: Self Service** page appears. ::: 3. In **Top Level Tabs**, click **My Items**. 4. Select **Enable Issue Templates** check box to modify or delete the existing object names. 5. In **Configure My Items card**, you can modify the view of **My items** details to appear in Self Service portal. 6. Click **Save**. :::hint{type="note"} To delete this tab, click **Delete This Tab**. ::: :::: ## Managing status for My Items ::::ExpandableHeading{isOpen="true"} ### Adding a Status to the My Items Table To add a custom status or modify an existing status for a request offering and display it in the UIv3 Self Service workspace, update the **My Item Status** field in home page. After updating this field, the new status appears alongside existing statuses in the workspace. 1. Log in to Neurons for ITSM as Administrator. 2. On the home page, select **More**. 3. Search for **My Item Status**, and open the workspace. :::Paragraph{indent="1"} The workspace displays the following fields: ::: :::Paragraph{listStyleType="disc" indent="2"} **Status** - Name of the Item status. For an example, statuses are: **Active**, **Draft**, **Approved**, **Rejected**, **Assigned**. ::: :::Paragraph{listStyleType="disc" indent="2"} **Created Date Time** - Displays the date and time when the status was created. ::: :::Paragraph{listStyleType="disc" indent="2"} **Lastmod date time** - Displays the date and time when the status was last modified. ::: 4. Click **New My Item Status**. :::Paragraph{indent="1"} The application displays a blank form. ::: 5. Enter the new status in to the text box. 6. Click **Save**. :::: ::::ExpandableHeading{isOpen="true"} ### Configure Status Mapping You can customize the status train view in **My Items** workspace in the Self Service portal. You can configure in Administrator home page. Use the **My Items Status Mapping** workspace to define status values, control their display order, and maintain localized labels for service requests. Define status values and assign a **sort number** to control the order in which the statuses appear. You can also modify existing status names to meet organizational requirements. For more information, see [Pick\_Lists.](docId\:m0dQgjWoHw5tBwRbrjUmJ) The system renders the **Status Train** in the **My Items** workspace in the Self Service portal based on this configuration. If the configuration is missing or incorrect, the system displays the **Status Train** in a disabled state to indicate a configuration issue. :::ExpandableHeading{isOpen="true"} ### Access the My Items Status Mapping Workspace *Viewing My Item Status Mapping* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vsNK9jEbh9k9vjD9cX1Rl_my-items-status-mapping.png" alt="Viewing alert notifications." position="flex-start" size="80" initialPath="../../Resources/Images/SelfServiceMgmt-images/my-items-status-mapping.png" githubPath="Content/Resources/Images/SelfServiceMgmt-images/my-items-status-mapping.png" showCaption="false" width="1871" height="861" darkWidth="1871" darkHeight="861" indent="1"} 1. Log in to Neurons for ITSM as Administrator. 2. On the home page, select **More**. 3. Search for **My Item Status Mapping** and open the workspace. The **My Item Status Mapping** displays the following fields: - **Business Object Name** - Displays the record type associated with each entry, such as **Approval Request**, **Incident**, or **Work Order**, along with the total number of records. - **My Item Status** - Displays the status for each item of the selected record. - **Business Object Status** - Displays the corresponding business object status for each item. - **Sort Order** - Displays the priority number that determines the order in which statuses appear for the selected record. ::: :::: ::::ExpandableHeading{isOpen="true"} ### Create or Edit a My Item Status Mapping 1. Click **New My Item Status Mapping**. :::Paragraph{indent="1"} The **New My Item Status Mapping** window appears. ::: 2. In **Business Object Name** select the required object from the dropdown. 3. In **My Item Status**, click the **search** icon to select an existing status from the list, or click the arrow and perform one of the following actions: - **Add New** - Enter a new status in text field and click **Save**. - **Edit** icon - Edit an existing status, update the value and click **Save**. - **Go to** - Navigate to the required status and click **Save**. 4. In **Business Object Status**, select the corresponding status from the dropdown. 5. In **Sort order**, enter unique numeric value to define the display sequence. :::Paragraph{indent="1"} Typical status train ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/pg6iuSnJF8pi5mfkU-AW6_dynamic-status-train.png" alt="Viewing alert notifications." position="flex-start" size="80" initialPath="../../Resources/Images/SelfServiceMgmt-images/dynamic-status-train.png" githubPath="Content/Resources/Images/SelfServiceMgmt-images/dynamic-status-train.png" showCaption="false" width="1912" height="782" darkWidth="1912" darkHeight="782" indent="1"} :::hint{type="note"} For the Self Service portal, ensure the desktop app shows a maximum of 12 statuses and the mobile app a maximum of 5, to prevent the status train layout from overflowing. ::: The following are the limitations of status mapping: - You cannot assign a sort order value that already exists for another status within the same business object. - You cannot map a single business object status to multiple **My Item Status** values within the same business object. The combination of **Business Object Name**, **My Item Status**, and **Business Object Status** must be unique. In the figure *Viewing My Item Status Mapping* each combination is unique. - When the sort order is updated, all mappings with the same **My Item Status** within a **Business Object** are assigned the new sort order. ::::