---
title: Configuring the Service Desk
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-the-service-desk
createdAt: 2026-07-14T19:16:26.569Z
---

Use the **Application Setup - Service Desk Configuration** page to define the access and workflow for information collected and acted upon by the service desk in your company.

*Defining the Service Desk*

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:::hint{type="info"}
This is one step of the application setup process. For more information about this process, including how to access this page, refer to [Setting Up the Application](docId\:IZzWdgowQyqp2Q-YsgYXS).

You can skip this step by accepting the defaults by clicking **Accept Defaults and Skip Section**.
:::

## Specifying User Access to Workspaces

Use this page to define which roles have access to which modules and workspaces.

1. Click **User Interfaces**. 

:::Paragraph{indent="1"}
The application displays the **Application Setup - User Interfaces** page.
:::

2. Select a role from the **Roles** column.  
3. To provide access to a workspace, do the following:
   1.  From the **Workspaces** column, click **Edit** next to the workspace to provide access to.
   2. Next to **Hidden Expression**, click **\<Not Set>**. The application displays an **Expression Editor** pop-up window where you can enter an expression that specifies when the workspace is visible to that role. Enter an expression such as **$(GetGlobal("FeatureA"))** and click **Save**.
   3. To provide a workspace button for the role, check **Initially visible**.
   4. Click **Save**.
4. Repeat steps 2 and 3 for additional roles and workspaces.
5. Click **Next** to save your settings and go to the next page. Refer to [Setting Up Change Enablement](docId:4logjsa7uFXshFmASW5HJ).