---
title: Configuring the Self-Service Portal
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-the-self-service-portal
createdAt: 2026-07-14T19:16:52.988Z
---

## Initially Configuring the Self-Service Portal

The **Application Setup - Self Service Configuration** page is part of the **Application Setup** workspace. Use this page to define the display of the Self-Service Portal and to add users who can access the Self-Service Portal.

:::hint{type="info"}
This is one step of the application setup process. For more information about this process, including how to access this page, see [Setting Up the Application](docId\:IZzWdgowQyqp2Q-YsgYXS).

You can skip this step by accepting the defaults by clicking **Accept Defaults and Skip Section**.
:::

See the following sections:

- [Configuring the Tabs on the Self-Service Portal](docId\:d38247FbpZtWcWAmr8BsJ)
- [Configuring the Look of the Self-Service Portal](docId\:d38247FbpZtWcWAmr8BsJ)

## Configuring the Tabs on the Self-Service Portal

You can designate what users see in the Self-Service Portal, such as a logo or tabs. The branding option only applies to the Self-Service Portal.

By default, you can display the following tabs on the Self-Service Portal:

- **Home**: Displays the Self-Service Portal.
- **Social Board**: Displays the **Social Board** workspace.
- **Service Catalog**: Lists available services and allows you to request a service.
- **My Items**: Displays reported items and service requests.
- **Knowledge Center**: Allows access to the organization Knowledge Base.
- **Search**: Defines search parameters.
- **Announcements**: Displays application-generated announcements.
- **Alert**: Displays application alerts.
- **FAQ**: Displays a list of frequently asked questions.

Follow these steps:

1. Log in to Neurons for ITSM as Administrator.
2. In the Configuration console, select **Configure** >**Organization Profile** > **Application Setup** > **Branding**.
3. Click **Branding**. The application displays the **Application Setup - Self Service Branding** page.
4. To change the tabs on the Self-Service Portal, do the following:
   1. Click **Edit** next to the name of a tab.
   2. To change the name of the tab, edit the text in the **Title** field.
   3. Next to **Hidden Expression**, click **\<Not Set>**. The application displays an **Expression Editor** pop-up window where you can enter an expression that specifies when the workspace is visible in the Self-Service Portal. Enter an expression such as **$(GetGlobal("FeatureA"))** and click **Save**.
   4. To display an available tab, check **Initially visible** or to not display an available tab, uncheck **Initially visible**.
5. Click **Next** to go to the next page.

### Configuring the Look of the Self-Service Portal

You can designate the look of the Self-Service Portal.

1. Click **Home Page**. The application displays the **Application Setup - Self Service Home Page** page.

:::Paragraph{indent="1"}
The application displays four dashboard configurations.
:::

| Option                    | Description                                                                              |
| ------------------------- | ---------------------------------------------------------------------------------------- |
| Self Service              | Includes alerts, search plugins, and five standard dashboard parts.                      |
| Self Service Simple       | Contains My Open Items, top questions, report issue, and service request parts.          |
| Self Service Simplified   | Contains search plugins and two default dashboard parts.                                 |
| Self Service for Call Log | Contains information for customers who migrated to Neurons for ITSM from Ivanti Classic. |

2. Click **Preview** to see how a dashboard looks. Click outside the **Preview** window to return to the page.
3. Select the option to display on the Self-Service Portal.
4. Click **Next** to save your settings and go to the next page. See [Adding Users to the System and Assigning Roles to Users](docId\:ScfHhXj_Yda-dEfx6sWBb).

## Modifying the Self-Service Portal After the Initial Configuration

After you have initially configured the Self-Service Portal, you can later edit the settings from the Configuration console.

### Changing the Tabs on the Self-Service Portal

Select the tabs that appear by default on the Self-Service Portal. You can also change the tab order.

1. From the Configuration console, click **Build > Self Service > Tabs** to open the **Tabs** workspace.
2. Click **Edit** next to a tab name to configure the following options:

| Field     | Description                                                              |
| --------- | ------------------------------------------------------------------------ |
| Title     | The name of the tab that appears to the user. Click the name to edit it. |
| Available | Makes this tab available to the user.                                    |
| Visible   | Makes this tab initially visible to the user.                            |
| Closeable | Includes a **Close** button (X) that allows the user to close the tab.   |

3. Click **Apply Changes** to save your changes.
4. To change the tab order, click and drag the dotted area on the left of the tab name to reorder the tabs.
5. Click **Save**.

### Changing the Default Look of the Self-Service Portal

Select the default look of the Self-Service Portal.

1. From the Configuration console, click **Build > Self Service > Home Page** to open the Self-Service Portal. The application displays four dashboard configurations.

| Option                    | Description                                                                            |
| ------------------------- | -------------------------------------------------------------------------------------- |
| Self Service              | Includes alerts, search plugins, and five standard dashboard parts.                    |
| Self Service Simple       | Contains My Open Items, top questions, report issue, and service request parts.        |
| Self Service Simplified   | Contains search plugins and two default dashboard parts.                               |
| Self Service for Call Log | Contains information for customers who migrated to Neurons for ITSM from HEAT Classic. |

2. Click **Preview** to see how a dashboard looks. Click outside the **Preview** window to return to the page.
3. Select the option to display on the Self-Service Portal.