---
title: Configuring the New DSM Integration
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-the-new-dsm-integration
createdAt: 2026-07-14T19:16:42.332Z
---
The Desktop and Server Management (DSM) integration configuration uses web services. Be sure to configure the DSM integration web services from the **DSM Integration** workspace and not from the **Web Service Connections (BETA)** workspace.
To set up your Neurons for ITSM application for the DSM integration:
1. From the Configuration console, click **Extend > DSM Integration** to open the **DSM Integration** workspace.
2. Enter information into the fields.
| Field | Description |
| --------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| DSM Web Services called from SM | |
| Web Service Address | The web server address of DSM. This is the URL that Neurons for ITSM uses to call DSM.
Click **Test Connection** to test the connection and make sure that the application can reach the web service. |
| User Name | The user name of a user in DSM, such as "DSMAdmin". This user must have permission to run requests from Neurons for ITSM. |
| User Unique ID | The unique ID for the DSM user. This value is from the DSM Console, from the field called **Properties > Object > Unique ID**. |
| Web Services called from DSM | |
| Status Update URL | The Neurons for ITSM inbound web service server name appended with the Neurons for ITSM tenant name. The application automatically populates this field with a value entered in the System Configuration Wizard when you initially installed the application. If you change this value, the URL must be in this format: http(s):// *SM\_server*:*Port*/InboundWebservice/*Tenant\_URL*.asmx
Click **Test Connection** to test the connection and make sure that the application can reach the web service.
This is the same value as the **Infrastructure > Configuration > ITSM Integration Settings > ITSM 7: URL of the DSM Integration Service (ITSM)** field in the DSM Console. |
| Authentication Key | The authentication key. Select one from the drop-down list. The drop-down list is populated from the API keys in Neurons for ITSM, which are generated from the **API Keys** workspace. See [Configuring the API Key](docId:7lsl3WRO0zATLl81sdRSY).
This is the same value as the **Infrastructure > Configuration > ITSM Integration Settings > Heat Cloud: Authentication key** field in the DSM Console. |
| Other DSM Integration Configuration | |
| Web Service Script List | Lists the web service scripts associated with the new DSM integration. If your application has a new DSM integration, these web service scripts must be turned on.
Only use web service scripts if you are implementing a new DSM integration. These are not used with the DSM legacy integration, and if they are used, the application gives an error.
Click **Activate All** to activate all of the web service scripts or click **Deactivate All** to deactivate all of the web service scripts. |
| Legacy DSM Integration Service Information
This section is only used for the DSM legacy integration. | |
| URL | Automatically populated by the application. Specifies the DSM URL for the DSM legacy integration. |
| Client Authentication Key | Automatically populated by the application. Specifies the authentication key for the DSM legacy integration. |
3. Click **Save**.