---
title: Configuring the My Items record display
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-the-my-items-record-display
createdAt: 2026-07-14T19:16:32.817Z
---

In the Self Service Mobile portal, you can configure the My Items record fields and their order. The default fields and order are **ID**, **Status**, **Incident/Service Request Summary**, and **Date and Time**.

1. Log in to Ivanti Neurons for ITSM as an Administrator.
2. Open the Configuration console > **Users and Permissions** > **Roles and Permissions** > **Self Service** > **Top Level Tabs** > **My Items**.
3. From the **Configure My Items card**, select the fields in the sequence you want them to be displayed on the My Items record. A minimum of two fields should be selected.

:::hint{type="info"}
- For fields from other Business Objects to display in the **Configure My Items Card**, you have to create a field in My Items and map it to the required field from the other Business Object. For more information, refer to the [sample scenario](docId\:ZQW6f1wQ8tn0g0DJnQpCp).
- Upon adding a new top-level tab in the My Items Business Object, the **Configure My Items Card** settings are reset and you will have to set them up again.
- If you have set up the **Configure My Items Card**, upon cloning new roles from Self Service role, the settings are retained in the cloned roles.
:::

## Sample scenario - mapping the Actual Category field of the Incident Business Object to a new field in My Items

**Create a new field:**

1. Log in to Neurons for ITSM as an Administrator.
2. Open the Configuration console > **Build** >** Business Object** - **FRS\_MyItem** > **Fields** > **Add New**.
3. Select the **Type** as **Text** and the **Field Type** as **Unicode**. The **Field Type** of the field you are creating and mapping to should match.
4. Enter the **Field Name** and **Display Name** as **Incident Category** and **Save**.
5. A new field - **Incident Category** is selected.

**Map the newly created field to the Incident's field:**

1. From the Incident Business Object page, select **Business Rules**.
2. Select **Triggered Actions**, edit **Add My Item**.
3. Select the **On Insert** option and click **Next**.

:::Paragraph{indent="1"}
All the fields of the My Items Business Object are displayed.
:::

4. Select **Incident Category** and click in the **Value** field.
5. Click **fx** to enter the expression in the **Expression Editor**.
6. From the **Tool Box** section, select **Incident** > **Fields** > **Actual Category** and **Save**.

:::Paragraph{indent="1"}
The new field - **Incident Category** is mapped to **Actual Category**. The new field - **Incident Category** will now be available for selection in the **Configure My Items Card**.
:::

:::hint{type="info" indent="1"}
When a new field is created and added to the **Configure My Items Card** settings, it is applied and displayed for records in My Items only for new records and not for the existing ones.
:::